I'm operations manager of the Courtyard by Marriott Wilmington Brandywine Properties. After look through the case, we decided we are not refunding in this situation.1) Our hotel do not offer breakfast therefore we won't have any way to give the guest free...
breakfast, our room menu has limited information and it showed the calories, when guest call down to order or come down to the desk, we will have the menu with the price so if guest said they don't see the price, they are really desperate looking some way to get their money back.2) Wifi is comp in the hotel but sometimes if rain or storm, our hotel is not in control of it. If the guest really just wants to rent the room for wifi then we are really sorry for it.3) When guest check into hotel, the policy is to authorize the room and tax plus the incidental and usually the computer system round it up to next nearest tenth. It's a common is all hotel so I think the guest just wanted to find something to complain.4) Whenever guest complain, we always have to listen and apologize to them but that doesn't mean its hotel fault and we going to refund, I hope the guest did not get the wrong message when we apologetic to them.Again, we are not refunding the charges and everything we do is following the hotel policy. Please contact the hotel if you have any question regarding the case. [redacted]
I'm operations manager of the Courtyard by Marriott Wilmington Brandywine Properties. After look through the case, we decided we are not refunding in this situation.1) Our hotel do not offer breakfast therefore we won't have any way to give the guest free...
breakfast, our room menu has limited information and it showed the calories, when guest call down to order or come down to the desk, we will have the menu with the price so if guest said they don't see the price, they are really desperate looking some way to get their money back.2) Wifi is comp in the hotel but sometimes if rain or storm, our hotel is not in control of it. If the guest really just wants to rent the room for wifi then we are really sorry for it.3) When guest check into hotel, the policy is to authorize the room and tax plus the incidental and usually the computer system round it up to next nearest tenth. It's a common is all hotel so I think the guest just wanted to find something to complain.4) Whenever guest complain, we always have to listen and apologize to them but that doesn't mean its hotel fault and we going to refund, I hope the guest did not get the wrong message when we apologetic to them.Again, we are not refunding the charges and everything we do is following the hotel policy. Please contact the hotel if you have any question regarding the case. [redacted]