Cousins Auto Sales

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, the owner *** is well aware that I was overcharged for the table that was deliveredMy husband and I went into the store in May to personally make him aware of itWe were told that he had ordered the correct table since we ordered of the same size end tables and one was smaller.
Second, as respects the keyThis is the exact same response that we have gotten since MayEither you have the key or you don'tWe have been told he has it but left it at homeThen we were told that someone was bringing the keyWe have been given every excuse possible for the last four monthsHow long can it possibly take to get a key.a locksmith could make a key quite easilyIf he doesn't have the key so that this cabinet is functionally he should send a locksmith over here to make one.
This business experience along with the lack of responsiveness on all fronts from this company is way beyond unacceptableIt is inexcusable and unethical It's also very short sighted on the part of the business owner since we are furnishing a square foot house and would never under any circumstances do business with this company ever againI only wish I had used a credit card instead of paying cash so that recourse would be available to me.
Regards,
*** ***

The key is ready to be picked up Please call my cell to set up an appointment to come in to get the key and discuss the tables -- ***

We are currently working on trying to get a replacement key for the customer....also I was unaware of her having a different size end table.
Thanks,
[redacted]