Coutu Bros. Movers

I stand by my statement that we were never asked if we wished the ,attress to be shrink wrapped. The driver [redacted] seemed like an honorable man, and I don't believe he told Mr [redacted] this.  I believe lies are being perpetrated to "protect" the company. As I have stated, the mattress weighs between 195 - 210 lbs...not 100 lbs. The footboard weighs far more than 10 lbs. The offer of $66.00 is not only not sufficient, the point is, I was never looking for a monetary settlement...Mr. [redacted] is aware of this from my correspondence. I wanted the company to attempt to repair the damage to the mattress, as they had repairs done to property of mine that was damaged in a previousmove only months earlier, to my satisfaction.  That is why I am surprised he is taking this stance this time.
Regards,
[redacted]

This shipper was given the option of rescheduling her move due to bad weather, she refused. She did decline the shrink wrap as stated. We are not responsible for weather related damages. She was given the proper weight of the mattress multiplied by sixty cents valuation protection that she signed...

for. She is not entitled to full replacement simply because she did not purchase full replacement coverage.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

We stand by our final offer of sixty cents per pound. We are not responsible for weather related moving issues.

I would pick other movers than these unprofessional, greedy fools.
Regards,
[redacted]

no further commentsThank you