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Couture Hair Bar

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Review: I am writing a complaint about Couture Hair Salon. The stylist I saw ruined my hair. She put the wrong color on it and did a horrible job on the cut. One side of my hair cut was way shorter on one side and very thinned out, which is not at all what I requested. I phoned the salon and asked for the stylist to fix it and she said she was leaving town and too busy to get me in to fix it. I asked to have another stylist fix it and they said it would have to be the stylist who did the color. I asked for a refund and they refused.I called and asked for the owner or someone else to help me. They brushed me off and said everyone was booked. I phoned the owner and explained the situation. [redacted] the owner requested I come into the salon to view the damage. I spent 30 minutes waiting in the waiting room on her to access the damage. I finally said I was leaving and going to file a complaint with the she finally agreed to see me. [redacted] looked at my hair and then started debating with me on why she didn't think she needed to give me a refund. She argued with me and said that although it was damaged there is no way to prove her stylist did it. I explained I tried to get back in earlier to show them the damage and was told I needed to wait 3 months for it to grow back in. My hair is severely damaged, half my hair is either broken off or fell out. I would like a full refund for the cut and color. My hair is ruined. I had to cut most of it off. This salon owner was rude and refused to refund me for my poor services. It cost me $200 for this cut and color and $300 out of my pocket to pay for a color correction at another salon as well as multiple conditioning treatments to help grow my hair in this salon caused to fall out.Desired Settlement: $500.00

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Description: Beauty Salons, Nail Salons

Address: 12245 World Trade Dr, San Diego, California, United States, 92128


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