Coval Vapes

This is a fraudulent complaint that was filed with the Revdex.comThe customer bought a working device from us and broke it within hoursHe broke it by not reading the very clear warnings on the device and as a shop owner in the same industry he should know the very basics of these devicesHe took it to our store to get it replaced and spoke to our store managerOur store manager had examined the device and it was clear that the customer had incorrectly inserted the batteries into the device which damaged the microchipThe unit has very clear directions on how to place the batteries and to not put them in any other configurationThe customer put them in the wrong way which damaged the chipAfter being told by our store manager that is what damaged the chip, he changed his story saying that it still worked after that but it was broken from the startOur store manager went to call me to see what she could doDuring this time, he called the wholesale department of another company of mine (Coval Distribution - which runs the Coval Vapes site) and said he was a wholesale customer and needed this unit replacedHe was not and has never been a wholesale customer of oursI spoke to him on the phone and he acknowledged this was from damage he had done to the deviceI used the analogy of breaking a phone and the manufacturer not being able to replace itHe agreed that it made sense and then asked for a discountI informed him there was nothing we could do for him at this time as he had damaged his device despite numerous warnings on how to correctly insert batteries into the deviceI suggested he contact the manufacturer for further assistance and he agreed toOver the next few hours he harassed our employees until they gave him my email address which he emailed at 6:PM, after the close of businessAll of the emails from him are poorly written and in many cases do not make sense and it is difficult to understand what he is trying to sayAfter I worked with the manufacturer on 7/16/they agreed to ship us a new device to replace his and in the mean time we would swap out his unit with one from our inventoryI emailed him at 12:PM on 7/16/that he could pick up his device and he sent the following back: "Thank you so much [redacted] I really would also like to sit down and talk with you because you have a lot of great business techniques and I would like to maybe learn and see how you were able to get the business going so great I don't know if you would be able to ever do that but your information would be priceless and I would appreciate it if you have it ever have time to basically just give me ideas and pointers" In the Desired Settlement on the complaint he quotes a return policy from our website which is ran by a separate company (Coval Distribution) which he was already aware ofAdditionally the return policy clearly states "We do not accept returns on hardwareHardware affected by manufacturer defects may be eligible for exchange." and the customer states "Coval Ignored this policy completely, I would like my money back and ill return product! I wanted the product but not after this!" This is another statement by the customer in a series of statementsOur policy states it may be eligible for exchange in the case of a manufacturer defectAs the customer agreed to in a telephone conversation and admitted multiple times, this is not a manufacturer defect - this is direct damage from him improperly using the deviceThis is not eligible for return in our policyHe further states that he wanted the product but not after thisThis is another statement as he emailed the manufacturer numerous times and spoke to two employees of the manufacturer to get the unit replaced by themHe proceeded to pick a new unit up from our store after I spoke to the manufacturerThis shows he clearly wanted a working unit and this complaint is falseIt is clear the customer is willing to lie to anyone, harass employees and file fraudulent complaints when he intentionally damages products and does not get what he wants immediatelyHis comment: "The owner said file with the Revdex.com and it will not help your cause and you will lose laughed and said go ahead and try." is not an accurate depiction of eventsHe had told me that was filing a complaint with Revdex.com and Revdex.com would force me to replace the deviceI informed him that this is not how that works and that it would be a fraudulent complaintHe agreed and said he "meant the manufacturer"The customer knows that the retail store where he bought it and our online site are different entitiesThe customer should also know filing fraudulent complaints is damaging to a companyFurthermore, he owns a competing store and should know the very basics of how these devices work and to read the very clear instructions on the deviceIf requested, I can forward all emails from the customer

Complaint: ***
I am rejecting this response because:
I didn't lie to anyone and I also got lost vape the company and the device was swapped outI didn't heras anyone and issue is resolved, but I had to get actual manufacturer to do so, thank youSo they did swap out the device but the young lady all she said was no and we can't trust what you say, however obviously their vendor did because it was swapped outOther than that they were very friendly and helpful, but I am not a liar nor did I heras an employee or I would not have had the TAN plus switched outThank you and this is a customer complaint issue resolved but do not agree with how one employee treated me and that's all everyone else was great! Thank you
Regards,
*** ***

This is a fraudulent complaint that was filed with the Revdex.com. The customer bought a working device from us and broke it within 24 hours. He broke it by not reading the very clear warnings on the device and as a shop owner in the same industry he should know the very basics of these devices. He took...

it to our store to get it replaced and spoke to our store manager. Our store manager had examined the device and it was clear that the customer had incorrectly inserted the batteries into the device which damaged the microchip. The unit has very clear directions on how to place the batteries and to not put them in any other configuration. The customer put them in the wrong way which damaged the chip. After being told by our store manager that is what damaged the chip, he changed his story saying that it still worked after that but it was broken from the start. Our store manager went to call me to see what she could do. During this time, he called the wholesale department of another company of mine (Coval Distribution - which runs the Coval Vapes site) and said he was a wholesale customer and needed this unit replaced. He was not and has never been a wholesale customer of ours. I spoke to him on the phone and he acknowledged this was from damage he had done to the device. I used the analogy of breaking a phone and the manufacturer not being able to replace it. He agreed that it made sense and then asked for a discount. I informed him there was nothing we could do for him at this time as he had damaged his device despite numerous warnings on how to correctly insert batteries into the device. I suggested he contact the manufacturer for further assistance and he agreed to. Over the next few hours he harassed our employees until they gave him my email address which he emailed at 6:54 PM, after the close of business. All of the emails from him are poorly written and in many cases do not make sense and it is difficult to understand what he is trying to say. After I worked with the manufacturer on 7/16/15 they agreed to ship us a new device to replace his and in the mean time we would swap out his unit with one from our inventory. I emailed him at 12:03 PM on 7/16/15 that he could pick up his device and he sent the following back: "Thank you so much [redacted] I really would also like to sit down and talk with you because you have a lot of great business techniques and I would like to maybe learn and see how you were able to get the business going so great I don't know if you would be able to ever do that but your information would be priceless and I would appreciate it if you have it ever have time to basically just give me ideas and pointers" In the Desired Settlement on the complaint he quotes a return policy from our website which is ran by a separate company (Coval Distribution) which he was already aware of. Additionally the return policy clearly states "We do not accept returns on hardware. Hardware affected by manufacturer defects may be eligible for exchange." and the customer states "Coval Ignored this policy completely, I would like my money back and ill return product! I wanted the product but not after this!" This is another false statement by the customer in a series of false statements. Our policy states it may be eligible for exchange in the case of a manufacturer defect. As the customer agreed to in a telephone conversation and admitted multiple times, this is not a manufacturer defect - this is direct damage from him improperly using the device. This is not eligible for return in our policy. He further states that he wanted the product but not after this. This is another false statement as he emailed the manufacturer numerous times and spoke to two employees of the manufacturer to get the unit replaced by them. He proceeded to pick a new unit up from our store after I spoke to the manufacturer. This shows he clearly wanted a working unit and this complaint is false. It is clear the customer is willing to lie to anyone, harass employees and file fraudulent complaints when he intentionally damages products and does not get what he wants immediately. His comment: "The owner said file with the Revdex.com and it will not help your cause and you will lose laughed and said go ahead and try." is not an accurate depiction of events. He had told me that was filing a complaint with Revdex.com and Revdex.com would force me to replace the device. I informed him that this is not how that works and that it would be a fraudulent complaint. He agreed and said he "meant the manufacturer". The customer knows that the retail store where he bought it and our online site are different entities. The customer should also know filing fraudulent complaints is damaging to a company. Furthermore, he owns a competing store and should know the very basics of how these devices work and to read the very clear instructions on the device. If requested, I can forward all emails from the customer.

This is a fraudulent complaint that was filed with the Revdex.com. The customer...

bought a working device from us and broke it within 24 hours. He broke it by not reading the very clear warnings on the device and as a shop owner in the same industry he should know the very basics of these devices. He took it to our store to get it replaced and spoke to our store manager. Our store manager had examined the device and it was clear that the customer had incorrectly inserted the batteries into the device which damaged the microchip. The unit has very clear directions on how to place the batteries and to not put them in any other configuration. The customer put them in the wrong way which damaged the chip. After being told by our store manager that is what damaged the chip, he changed his story saying that it still worked after that but it was broken from the start. Our store manager went to call me to see what she could do. During this time, he called the wholesale department of another company of mine (Coval Distribution - which runs the Coval Vapes site) and said he was a wholesale customer and needed this unit replaced. He was not and has never been a wholesale customer of ours. I spoke to him on the phone and he acknowledged this was from damage he had done to the device. I used the analogy of breaking a phone and the manufacturer not being able to replace it. He agreed that it made sense and then asked for a discount. I informed him there was nothing we could do for him at this time as he had damaged his device despite numerous warnings on how to correctly insert batteries into the device. I suggested he contact the manufacturer for further assistance and he agreed to. Over the next few hours he harassed our employees until they gave him my email address which he emailed at 6:54 PM, after the close of business. All of the emails from him are poorly written and in many cases do not make sense and it is difficult to understand what he is trying to say. After I worked with the manufacturer on 7/16/15 they agreed to ship us a new device to replace his and in the mean time we would swap out his unit with one from our inventory. I emailed him at 12:03 PM on 7/16/15 that he could pick up his device and he sent the following back: "Thank you so much [redacted] I really would also like to sit down and talk with you because you have a lot of great business techniques and I would like to maybe learn and see how you were able to get the business going so great I don't know if you would be able to ever do that but your information would be priceless and I would appreciate it if you have it ever have time to basically just give me ideas and pointers" In the Desired Settlement on the complaint he quotes a return policy from our website which is ran by a separate company (Coval Distribution) which he was already aware of. Additionally the return policy clearly states "We do not accept returns on hardware. Hardware affected by manufacturer defects may be eligible for exchange." and the customer states "Coval Ignored this policy completely, I would like my money back and ill return product! I wanted the product but not after this!" This is another false statement by the customer in a series of false statements. Our policy states it may be eligible for exchange in the case of a manufacturer defect. As the customer agreed to in a telephone conversation and admitted multiple times, this is not a manufacturer defect - this is direct damage from him improperly using the device. This is not eligible for return in our policy. He further states that he wanted the product but not after this. This is another false statement as he emailed the manufacturer numerous times and spoke to two employees of the manufacturer to get the unit replaced by them. He proceeded to pick a new unit up from our store after I spoke to the manufacturer. This shows he clearly wanted a working unit and this complaint is false. It is clear the customer is willing to lie to anyone, harass employees and file fraudulent complaints when he intentionally damages products and does not get what he wants immediately. His comment: "The owner said file with the Revdex.com and it will not help your cause and you will lose laughed and said go ahead and try." is not an accurate depiction of events. He had told me that was filing a complaint with Revdex.com and Revdex.com would force me to replace the device. I informed him that this is not how that works and that it would be a fraudulent complaint. He agreed and said he "meant the manufacturer". The customer knows that the retail store where he bought it and our online site are different entities. The customer should also know filing fraudulent complaints is damaging to a company. Furthermore, he owns a competing store and should know the very basics of how these devices work and to read the very clear instructions on the device. If requested, I can forward all emails from the customer.