I am rejecting this response because:I have attached the documents you asked for I took the vehicle in as requested by the dealer When it was originally repaired they stated to me that this part was made better and would withstand better When I took the vehicle back per the dealers request the service people said they have had issues with the replacement parts (exhaust manifolds)and that they were not made strong enoughThey said the third generation has better/stronger bracing So this basically says to me that these parts are defective This has not been the only issue with this vehicle Here is a list of things that have gone wrong First I went in for a clicking noise in the right rear, they said it was nothing, but later I ended up replacing a wheel bearing and propeller shaft (out of warranty)Next the fan motor (inside the vehicle stopped working)After that the radiator cracked, I then replaced it Then the exhaust started leaking and had to be replaced (both sides) I bought this vehicle because I am a 100% disabled veteranI have this set up for my personal use for me and my service dog I can't drive it because the exhaust smell comes in the cab This seems to me like this is a manufactures defect Thanks for your help Russ Yokom
I am rejecting this response because: I understand that it was a prorated amount based on the time frameI don't think it's right thoughThat time frame would only be applicable if I had received all the services my car needed in that time (which it did not)And I had contacted Nissan Consumer Affairs and the dealership and the service center multiple times a year ago about a refund and they would call me back or respond to my emailsSo I'm paying for that time as well? Again, it boils down to a thousand dollars for oil changes and bad serviceThe "time frame" is irrelevantThey offered me a free oil change, that's nice and all, but doesn't sound even closeThey refuse to pay
We spoke to [redacted] today, and informed her that we cannot reimburse her the entire amount for a product that has been used on multiple occasionsShe has already been issued a refund for the prorated amount of the unused maintenance program
The customer purchased the vehicle on 3/12/Unfortunately, we were unable to get the loan approved as it was written on the original contract and on 3/17/we had to cancel the contractWe were able to get them approved for a smaller dollar amount at a slightly higher interest rate and thankfully we were able to make this vehicle fit the approval if we removed some optional products including the Optional Service ContractThe amount financed on the original contract was $21,and after removing the Optional Products and revising the structure of the deal, the new loan amount dropped to $17,835.The customer agreed to enter into a new contract at the revised terms, signed a new contract without the Optional Service Contract, and signed an Acknowledgment of Cancelled ContractThe customer was provided with copies of all of these documentsmonths later the customer is having an issue with the vehicle and claims that our Finance Manager lied to her and told her the car did still have an Optional Service Contract even though the signed contract shows that it clearly does notThere would be no logical reason that a finance manager would tell someone that they had a Service Contract if they don't
I am rejecting this response because:I forward the email in my first day of complain where Nissan Sales person state that in order to get the requested deal you have to come with checkwhat a third person understand with this is it in the agreement or disagreementIf he is not agree then why he said you have to pay $+ $extra for Power seat and Floor Mat because it was not there in the agreed carthough it is not mentioned in the advertisement or any of his emailWhen you check their advertisement it says available on this price when you click it will take you to next screen and you can see power seat and floor mat on all of their listed car how a customer know that there is no power seat and floor mat will comewe are in the age of the marketing where people buy their things more over the internet rather going into the shopSeller has to mentioned each and everything on their website very clear so that a common person understand what he/she should getWhen someone hostage you, you lost the power of demand you are under the mercy of the other to leave youmy family and I was in the same situation their I could pay more to come out from there and gave food to my kids ( year and year) Mr [redacted] does not understand my mental situation at that timewe bought my Toyota Camry from [redacted] ***, indead I negotiate everything over the internet, I went there with my wife and came out from the dealership in minute with my camry , only thing sales person asked us which color you want.this is what we call serviceI want to write more but it seems there is a limitation of words here I can't explain my frustration with these people first day when Mr [redacted] called me he said if I give you couple of service free will it be okay for youwhy you offered me that if you know that I already got the super best deal in the worldif you say that time you don't know what price I paid than I asked you sir as a [redacted] you did not complete your homework how you expect a simple common man know what sales strategy you have putin In your advertisement what I understand that you cheat me and hostage me and my family for hoursand I only requesting you to compensate the monetary aspect of that because I can't request for making you and your family hostage for hoursI know the pain DEAR SIRif you don't want to compensat please don't call me just leave this complain open without responding instead of asking me to not respond on the answer you have provideI will try to fight as long as I canI understand I am not a citizen here in this country but I do respect the law and order of this countryI respect it and I believe one day someone will definitely understand my and my family pain Thanks, [redacted]
WE HAVE REACHED OUT TO CUSTOMER AND ARE WRITING A LETTER TO THE CREDIT COMPANIES LETTING THEM KNOW WE WERE ONLY SUPOSED TO SEND TO *** THE CUSTOMER IS HAPPY WE ARE TAKING CARE OF IT AND THERE IS NO MORE COMPLAINT HERE IT WAS A COMUNICATION ISSUE WE HAD ON OUR END AND WE ARE MOVING QUICKLY TO GET HANDLED
On 11/28/we took a rental car to her house, jump started her car and drove it back to the DealershipWe were able to verify that the problem was the batteryWe replaced the battery at our expense and provided her with some free services to help to compensate for the inconvenience
Mr [redacted] believes that our Salesperson quoted him a price of $19,out the door via emailAt his suggestion we reviewed the entire email strand and could not verify that we ever sent him an email with that priceMr [redacted] in fact purchased his vehicle for $less than the advertised price and the vehicle he purchased has almost $more equipment than the Advertised unitHe still believes that we quoted him a lower price, and at this point we cannot agree on a solution
I am rejecting this response because: The service center should have never taken my car off of the property without my permissionYes, the car had a problem and NO the company never informed me that the car needed to be test drivenACTUALLY, the service representative informed me that the problem with my car was that I "probably let it sit too long and tried to start it up when it was cold"Thus, he wanted to "let it SIT all day and all night to verify that this was the problem"The car should have never needed to be driven to determine that this was the problemIn fact, the car was not properly diagnosed due to the fact that it was driven and kept warm instead of sitting like that originally told me! This company thinks that because I am a female, they can use me and abuse my car and I am not going to fight for what is rightThis company owes me more than one tank of gasThey used over half a tank of gas, forcing me to immediately drive to a gas station after picking the car up, using unecessary miles off of my warranty and put way more wear on my tires than any person driving the car would have! Thus, I am not accepting one tank of gasThis company needs to put those miles that should have never been taken off my car, back onto my warranty and work with me to replace my tiresLastly, this company never reached out to me nor my "friend" regarding this complaintThe day I picked my car up, we both called the company to get answers but were talked down to as if we were in the wrong
hi I will accept that I did come on the 10th and met with a guy from the nissan manufacturer I forget his name he test drove the car and said that he couldnt feel anything wrong with the car at the time but when the car detects a code from the computer it would automatically let them no what the problem was so he told me to continue to drive the car and work with the dealership if I have any problems they would be more than happy to tke a look at it.sit.so can I schedule a time on the weekend to have the car tested and for the tire to be replaced?Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Revdex.com: I have received the validated registrationHowever, I had to complete another application as they have forgotten to request platesI have received the plates yesterdaySo thanks for your support the issue is now resolvedIt was a very bad experience to deal with this dealership and will not recommend to anyone or deal with them againThanks
I responded on 12/8/This is the second time I am respondingThe vehicle had an intermittent problem, exhibited once for the customerA road test to simulate the customer conditions with and intermittent complaint was performedI spoke to the customer friendI offered a full tank of gas for any miscommunication relating to the test driveI will recheck tire condition and tread depth to see what needs to be done regarding the tiresThank you , [redacted]
I would like to express relating to case # [redacted] , there are no recalls on exhaust manifolds for the Nissan TitanExhaust manifolds tend to wear out due to the constant heating up from the exhaust and cooling down when the vehicle is turned off I explained to our customer that retail repairs to replace both manifolds can run around $per sideI offered to replace both for under $He declined the offer, stating he cannot afford toI told him if and when he can I would extend this offer to him Thank you, [redacted] Service
Unfortunately there is not much that can be done about this situationMr [redacted] is unable to provide the names of anyone on our staff that spoke to him or his wife prior to him terminating the lease months earlyWe have no record in our system of anyone from our staff contacting the customer prior to them terminating the leaseThe terms of the lease are clearly stated on the lease contract and show that the lease matured on 12/31/We also have a signed copy of the odometer disclosure which clearly shows that the maturity date is 12/31/I have offered to provide the customer with another copy of this documentWithout being able to figure out who they spoke to prior to returning their lease, there is no way for us to verify what was said or impliedEither way, the remaining payments are the customers obligation regardless of any verbal agreement or conversation
We apologized for the delay off his payoff, it was filed in wrong area in business office and took care of the pay off as soon as we found out it wasn't paid off yetIf he made an extra payment it will be refunded to him Once again we are sorry for the inconvenience this has caused and will make sure in future our process is corrected to avoid further issues
We are sorry that Ms [redacted] is not happy with her experience with usOur Customer Service Manager [redacted] has made a couple of attempts to reach her and has been unable to connect with herPlease contact [redacted] at [redacted]
On January 9th, we agreed to take the previous vehicle in on trade and Mr [redacted] purchased a New Altima in its placeHe is very happy that he was able to replace the previous vehicle with a brand New VehicleThis issue is resolved
I am rejecting this response because:I have attached the documents you asked for I took the vehicle in as requested by the dealer When it was originally repaired they stated to me that this part was made better and would withstand better When I took the vehicle back per the dealers request the service people said they have had issues with the replacement parts (exhaust manifolds)and that they were not made strong enoughThey said the third generation has better/stronger bracing So this basically says to me that these parts are defective This has not been the only issue with this vehicle Here is a list of things that have gone wrong First I went in for a clicking noise in the right rear, they said it was nothing, but later I ended up replacing a wheel bearing and propeller shaft (out of warranty)Next the fan motor (inside the vehicle stopped working)After that the radiator cracked, I then replaced it Then the exhaust started leaking and had to be replaced (both sides) I bought this vehicle because I am a 100% disabled veteranI have this set up for my personal use for me and my service dog I can't drive it because the exhaust smell comes in the cab This seems to me like this is a manufactures defect Thanks for your help Russ Yokom
I am rejecting this response because: I understand that it was a prorated amount based on the time frameI don't think it's right thoughThat time frame would only be applicable if I had received all the services my car needed in that time (which it did not)And I had contacted Nissan Consumer Affairs and the dealership and the service center multiple times a year ago about a refund and they would call me back or respond to my emailsSo I'm paying for that time as well? Again, it boils down to a thousand dollars for oil changes and bad serviceThe "time frame" is irrelevantThey offered me a free oil change, that's nice and all, but doesn't sound even closeThey refuse to pay
We have made multiple attempts to contact this customer and have not been successful
We spoke to [redacted] today, and informed her that we cannot reimburse her the entire amount for a product that has been used on multiple occasionsShe has already been issued a refund for the prorated amount of the unused maintenance program
The customer purchased the vehicle on 3/12/Unfortunately, we were unable to get the loan approved as it was written on the original contract and on 3/17/we had to cancel the contractWe were able to get them approved for a smaller dollar amount at a slightly higher interest rate and thankfully we were able to make this vehicle fit the approval if we removed some optional products including the Optional Service ContractThe amount financed on the original contract was $21,and after removing the Optional Products and revising the structure of the deal, the new loan amount dropped to $17,835.The customer agreed to enter into a new contract at the revised terms, signed a new contract without the Optional Service Contract, and signed an Acknowledgment of Cancelled ContractThe customer was provided with copies of all of these documentsmonths later the customer is having an issue with the vehicle and claims that our Finance Manager lied to her and told her the car did still have an Optional Service Contract even though the signed contract shows that it clearly does notThere would be no logical reason that a finance manager would tell someone that they had a Service Contract if they don't
I am rejecting this response because:I forward the email in my first day of complain where Nissan Sales person state that in order to get the requested deal you have to come with checkwhat a third person understand with this is it in the agreement or disagreementIf he is not agree then why he said you have to pay $+ $extra for Power seat and Floor Mat because it was not there in the agreed carthough it is not mentioned in the advertisement or any of his emailWhen you check their advertisement it says available on this price when you click it will take you to next screen and you can see power seat and floor mat on all of their listed car how a customer know that there is no power seat and floor mat will comewe are in the age of the marketing where people buy their things more over the internet rather going into the shopSeller has to mentioned each and everything on their website very clear so that a common person understand what he/she should getWhen someone hostage you, you lost the power of demand you are under the mercy of the other to leave youmy family and I was in the same situation their I could pay more to come out from there and gave food to my kids ( year and year) Mr [redacted] does not understand my mental situation at that timewe bought my Toyota Camry from [redacted] ***, indead I negotiate everything over the internet, I went there with my wife and came out from the dealership in minute with my camry , only thing sales person asked us which color you want.this is what we call serviceI want to write more but it seems there is a limitation of words here I can't explain my frustration with these people first day when Mr [redacted] called me he said if I give you couple of service free will it be okay for youwhy you offered me that if you know that I already got the super best deal in the worldif you say that time you don't know what price I paid than I asked you sir as a [redacted] you did not complete your homework how you expect a simple common man know what sales strategy you have putin In your advertisement what I understand that you cheat me and hostage me and my family for hoursand I only requesting you to compensate the monetary aspect of that because I can't request for making you and your family hostage for hoursI know the pain DEAR SIRif you don't want to compensat please don't call me just leave this complain open without responding instead of asking me to not respond on the answer you have provideI will try to fight as long as I canI understand I am not a citizen here in this country but I do respect the law and order of this countryI respect it and I believe one day someone will definitely understand my and my family pain Thanks, [redacted]
WE HAVE REACHED OUT TO CUSTOMER AND ARE WRITING A LETTER TO THE CREDIT COMPANIES LETTING THEM KNOW WE WERE ONLY SUPOSED TO SEND TO *** THE CUSTOMER IS HAPPY WE ARE TAKING CARE OF IT AND THERE IS NO MORE COMPLAINT HERE IT WAS A COMUNICATION ISSUE WE HAD ON OUR END AND WE ARE MOVING QUICKLY TO GET HANDLED
On 11/28/we took a rental car to her house, jump started her car and drove it back to the DealershipWe were able to verify that the problem was the batteryWe replaced the battery at our expense and provided her with some free services to help to compensate for the inconvenience
Mr [redacted] believes that our Salesperson quoted him a price of $19,out the door via emailAt his suggestion we reviewed the entire email strand and could not verify that we ever sent him an email with that priceMr [redacted] in fact purchased his vehicle for $less than the advertised price and the vehicle he purchased has almost $more equipment than the Advertised unitHe still believes that we quoted him a lower price, and at this point we cannot agree on a solution
I am rejecting this response because: The service center should have never taken my car off of the property without my permissionYes, the car had a problem and NO the company never informed me that the car needed to be test drivenACTUALLY, the service representative informed me that the problem with my car was that I "probably let it sit too long and tried to start it up when it was cold"Thus, he wanted to "let it SIT all day and all night to verify that this was the problem"The car should have never needed to be driven to determine that this was the problemIn fact, the car was not properly diagnosed due to the fact that it was driven and kept warm instead of sitting like that originally told me! This company thinks that because I am a female, they can use me and abuse my car and I am not going to fight for what is rightThis company owes me more than one tank of gasThey used over half a tank of gas, forcing me to immediately drive to a gas station after picking the car up, using unecessary miles off of my warranty and put way more wear on my tires than any person driving the car would have! Thus, I am not accepting one tank of gasThis company needs to put those miles that should have never been taken off my car, back onto my warranty and work with me to replace my tiresLastly, this company never reached out to me nor my "friend" regarding this complaintThe day I picked my car up, we both called the company to get answers but were talked down to as if we were in the wrong
hi I will accept that I did come on the 10th and met with a guy from the nissan manufacturer I forget his name he test drove the car and said that he couldnt feel anything wrong with the car at the time but when the car detects a code from the computer it would automatically let them no what the problem was so he told me to continue to drive the car and work with the dealership if I have any problems they would be more than happy to tke a look at it.sit.so can I schedule a time on the weekend to have the car tested and for the tire to be replaced?Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Revdex.com: I have received the validated registrationHowever, I had to complete another application as they have forgotten to request platesI have received the plates yesterdaySo thanks for your support the issue is now resolvedIt was a very bad experience to deal with this dealership and will not recommend to anyone or deal with them againThanks
I responded on 12/8/This is the second time I am respondingThe vehicle had an intermittent problem, exhibited once for the customerA road test to simulate the customer conditions with and intermittent complaint was performedI spoke to the customer friendI offered a full tank of gas for any miscommunication relating to the test driveI will recheck tire condition and tread depth to see what needs to be done regarding the tiresThank you , [redacted]
I would like to express relating to case # [redacted] , there are no recalls on exhaust manifolds for the Nissan TitanExhaust manifolds tend to wear out due to the constant heating up from the exhaust and cooling down when the vehicle is turned off I explained to our customer that retail repairs to replace both manifolds can run around $per sideI offered to replace both for under $He declined the offer, stating he cannot afford toI told him if and when he can I would extend this offer to him Thank you, [redacted] Service
We have tried on multiple occasions to reach this customer and have been unsuccessfulI can put those notes in the system if need be
Unfortunately there is not much that can be done about this situationMr [redacted] is unable to provide the names of anyone on our staff that spoke to him or his wife prior to him terminating the lease months earlyWe have no record in our system of anyone from our staff contacting the customer prior to them terminating the leaseThe terms of the lease are clearly stated on the lease contract and show that the lease matured on 12/31/We also have a signed copy of the odometer disclosure which clearly shows that the maturity date is 12/31/I have offered to provide the customer with another copy of this documentWithout being able to figure out who they spoke to prior to returning their lease, there is no way for us to verify what was said or impliedEither way, the remaining payments are the customers obligation regardless of any verbal agreement or conversation
We have been unsuccessful in our attempts to contact [redacted] we will be happy to try to assist her if she contacts one of our Sales Managers
We apologized for the delay off his payoff, it was filed in wrong area in business office and took care of the pay off as soon as we found out it wasn't paid off yetIf he made an extra payment it will be refunded to him Once again we are sorry for the inconvenience this has caused and will make sure in future our process is corrected to avoid further issues
We are sorry that Ms [redacted] is not happy with her experience with usOur Customer Service Manager [redacted] has made a couple of attempts to reach her and has been unable to connect with herPlease contact [redacted] at [redacted]
On January 9th, we agreed to take the previous vehicle in on trade and Mr [redacted] purchased a New Altima in its placeHe is very happy that he was able to replace the previous vehicle with a brand New VehicleThis issue is resolved