Covenant Coffee House

Initial Business Response /* (1000, 5, 2015/10/08) */
Contact Name and Title: [redacted] Martin, CEO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@covenantcs.net
We appreciate the complaint as it highlighted an error on our part. We have addressed the concerns and our menu now matches the register...

with accurate pricing. Again, we appreciate the complaint and will send the complainant a refund and a gift card for her troubles.
Our staff was incorrect in stating they could not help. They should have offered a refund. This is a training issue we will address. When the complainant went to our other location the staff told her the same information. I was unavailable since it was the weekend.
On a side note, we are a training ground for former foster youth. As such, we are in a large learning curve. This is no excuse for the error just for informational sake. Our staff will not always get it right but they are improving and trying their best.
Initial Consumer Rebuttal /* (4200, 11, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The request was made to have the accounting refunded those overcharged and it to donate the over charged funds to a Mon profit within the hospital.
I am not in receipt of any said mailed gift certificate and do not desire said certificate as I am not a resident of Bakersfield.
My family was happy to learn they had been on previous occasions overcharged and asked me to make a complaint to Revdex.com. I hope the Revdex.com is able to monitor Covenant Coffee business practices.
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