Covenant Plumbing & Heating LLC

[redacted] Art;I responded via Revdex.com site to your reply on May 30th I received a private email from you on May 31rst with an attachment of an invoice you said was your cost on the items you took I replied to your email telling you that I was not ever disputing your pricing I again reiterated that my problem was with your poor communication with me And then going to the property to take things without talking to me first or responding to any of my voicemails or texts was extremly unprofessional I have also said in every reply including the email response that I accept your resolution I just want to verify that everything is on site that is on the invoice and finish the transaction in person with the things you took present.I asked for you to please reply with your availability and have not heard anything from you as of today (June 7th) I would really appreciate a reply from you so that we can move forward with this It would possibly be helpful to your rating and people that check Revdex.com reports if they actually see a positive resolution to this problem I have already told you my availability so if you could please reply so that we can set up a day and time to verify the items on the invoice and conclude the transaction, I would appreciate it Thank you

Complaint: ***
I never received any texts from you to resolve final payment. I however did send you almost a dozen text messages and at least voice mails that you did confirm getting but never responded to. I don't know what part of my reply gave you the impression that I was just complaining with no resolution. I made it very clear that I was ok with your resolution under the conditions I listed. I don't think it's too much to ask to want to verify that everything is present on the property that you are billing me for, nor do I think it's too much to ask that the transaction be done in person with the items you took present. So if we could move forward to scheduling a date, I'm sure that would be best for both of us.On a side note in an attempt to address the last couple sentences of your reply... I really don't understand where you have gotten the impression that I want a hand out for free. I have never complained about your prices nor have I asked for you to lower the listed prices on the invoice. Also, when it was stated that we were doing things backwards, it was said as a joke. The reason we requested a quote and if you would install the drainage prior to the walls being poured, (Up but not poured) was because it is not a walk out basement. After the walls were poured, there would be no entrance into the basement except a window... I thought it might be difficult for you to get equipment into the basement through a window and the walls were up to take measurements for locations of piping since they were ICF forms. We had left an opening on the North side as a temporary opening to easily move equipment in and out. Maybe you misunderstood that it was not a walk out basement or that we were using ICF forms so the walls were built so that we could accurately locate where the drains needed to be. Either way, it almost seems like you are just trying to make stabs at me and I truly hope that you are more professional than that.. Please just let me know when we can get together so that I can have my items back that you took. Thank youHelp is not what you are asking forMore like a handout for freeWhen you stated you guys always do things backwards, I understand clearly
Regards,
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Complaint: ***
I am rejecting this response because:Even though you were never able to meet with the guy we had working out there, you were still out there a hand full of times and had more than enough opportunity to look at the job and give us a written quote. Contrary to what you claimwe unfortunately were never given a verbal quote on the job. Even if we had, I would have requested it in writing before we accepted. Pricing was not discussed consistently which is why I asked you to stop and invoice us so that we knew what to expect. I even told you that I was concerned about being surprised with the dollar amount since we weren't aware of all the costsYou just said ok and then sent an invoice. We haven't even been able to verify that everything you listed is out there. You received payment for $on April 10th because I was out of town for work when you sent the invoice demanding immediate payment. I however DID communicate this with you via text and voicemail explaining that I needed time to finish working and then get back into town so that I could look at the invoice. After I paid you the $I never heard from you again until you texted this month telling me that you trespassed on private property and stole items purchased. You never attempted to call me after the invoice was sent. You never sent me an updated invoice reflecting my payment. You never attempted to send me a letter. Nothing. There is an actual collection process out there for disputed debts of which you obviously did not follow. Part of that process requires you to at least attempt to collect by sending a letter or at least an updated invoice or maybe a phone call. You could have responded to one of my voice mails I left you after the $dollar payment or maybe replied to one of my several text messages I left you trying to get a hold of you. Maybe you could have responded to one of those asking about payment or if there was a problem or maybe if we had the remaining balance.You mentioned in one sentence that you had agreed to give us cost on the supplies to help us and then in another sentence said that I was "misquoted" on the grinder pump by the supply house. You were the one that quoted me via text. I never got a quote from any supply house. You also mentioned that you felt that your prices were more than fair and I wanted to address that by telling you that we never disputed your pricing. We were happy to be able to support local business and very happy that your pricing was affordable. Our problem is clearly your complete lack of communication and professionalism coupled with your collection practices after no communication, or attempt to collect on the invoice was made. You didn't even send confirmation of our $dollar payment. This lack of communication is not acceptable business practice for us. In fact, I would be surprised if any customer were alright doing business like this.In conclusion, even though there are differences of opinion on quotes, as long as we are somehow able to verify that everything you listed on the invoice is on the property, we are ok with sending final payment in full in exchange for you to return what items you took. We are however only comfortable doing the transaction in person with the items taken present and returned undamaged, back to their original location upon completion of payment. I do appreciate your willingness to return what you took however all of this could have been avoided with a simple phone call
Regards,
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I sent you texts about resolving the final payment and giving you the remaining items you would be purchasingIf you have more than ample time to continue complaining than resolving the issue I am not willing to pursue any further resolution than what I have offered youYou received material at my cost, an ejector pit misquoted unfortunately from my supplier which I honored any way after losing money and installing a yard hydrant far less than we would charge anyoneHelp is not what you are asking forMore like a handout for freeWhen you stated you guys always do things backwards, I understand clearly

[redacted]
Art;I responded via Revdex.com site to your reply on May 30th.  I received a private email from you on May 31rst with an attachment of an invoice you said was your cost on the items you took.  I replied to your email telling you that I was not ever disputing your pricing.  I again reiterated that my problem was with your poor communication with me.   And then going to the property to take things without talking to me first or responding to any of my voicemails or texts was extremly unprofessional...  I have also said in every reply including the email response that I accept your resolution.  I just want to verify that everything is on site that is on the invoice and finish the transaction in person with the things you took present.I asked for you to please reply with your availability and have not heard anything from you as of today (June 7th).  I would really appreciate a reply from you so that we can move forward with this.  It would possibly be helpful to your rating and people that check Revdex.com reports if they actually see a positive resolution to this problem.  I have already told you my availability so if you could please reply so that we can set up a day and time to verify the items on the invoice and conclude the transaction, I would appreciate it.  Thank you

I was to initially meet with her guy she had on the job to look at the job, but was never able to meet with him. The customer was initially given a verbal amount for the cost of material and labor to install underground plumbing of $500.00 for basic pvc pipe/fittings. She was to purchase the ejector...

pit station as well as pvc pipe/fittings at our cost to save her money. She was very well aware of the initial cost of material and labor. She even asked to purchase a sump pit after given the cost. The underground was not even close to ready as no actual concrete wall were in place. She did state they do things backwards and wanted to still move forward. At that time I had already purchased material, but was not going to complete underground plumbing without wall being completed in basement foundation. She asked to install a yard hydrant in which we brought an excavator on site and completed. The invoice sent was based upon costs we discussed including the yard hydrant. Nothing was out of surprise as she discussed pricing very consistently. Our supply house misquoted the ejector pit station at $413.00 in which I honored to her as she is well aware that it actually costs $1,000.00. To receive a portion of a payment($600.00) is not acceptable due to the fact it did not even cover my costs of material already paid for. The bill for $1,368.06 was more than fair due to the fact all material was at our cost and broken down per item on the invoice as requested. The only contact she made was for more material, not further payment which I was not willing to do when the first bill was still outstanding. There was never mention of only a partial payment until she received the invoice of $1,368.06. Once we receive final payment in full we will provide her with all the material which includes the ejector pit station and extension lid. I am not interested in any payment arrangements. I feel we have been more than fair for material costs and labor to install a yard hydrant. The original invoice date was 3/29/17 which was due on receipt with the initial payment of $600.00 received on 4/10/17 after contacting several times.