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Complaint: [redacted] I am rejecting this response because:You are not telling the truth, sirThere was another witness at the scene to verify what really happened [redacted] was present as well at the time of the service callShe can verify that there were NO BUGS AROUND the thermostat, only in itI suspect that the thermostat was used, and that is where the bugs came fromYou never produced an itemized receipt for the thermostat, but just charged dollarsThe AHS contract holder, [redacted] , can verify that AHS is reporting that you reported to them that RODENTS had destroyed the thermostat, thus not covered under the warrantyI am unaware of any alleged bribe alsoIf I had that kind of money to just throw around, do you think this would be that big of an issue? AHS is charging [redacted] over dollars because you filed a report, while each time you went to the site you got dollars each trip Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:OkSo you agree you submitted information to AHS regarding why the freezer was not working, and you still will not provide an actual receipt for the "new" thermostat that your charged us forYou cannot say that you had the part on hand, because it took a month and a half for you to return to put it inSo, clearly, you had to order itRight? So where's the receipt for the thing? Soyou won't even consider, since there weren't bugs in the thermostat the first time or any other time prior to that, that perhaps the part you installed already had the bugs inside of it? This is ludicrousThis freezer hasnt worked since june, yet you know that its bugs in the thermostat, ONE THAT YOU ALREADY REPLACED, that has been causing this issue with the freezerso, when the freezer thermostat is replaced, AGAIN, and the freezer still DOESNT work, what then? you dont care, because you have already reported your fictitious findings to American Home Shield, citing RODENTS caused damage I dont even know where to go from hereAHS thinks there's rodents and thats the cause of the issuenow the fridge is still broken, and AHS won't fix it at all nowI hope Revdex.com can something about thisthis is unfair, and very unprofessional Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because:You are not telling the truth, sir. There was another witness at the scene to verify what really happened. [redacted] was present as well at the time of the service call. She can verify that there were NO BUGS AROUND the thermostat, only in it. I suspect that the thermostat was used, and that is where the bugs came from. You never produced an itemized receipt for the thermostat, but just charged 200 dollars. The AHS contract holder, [redacted], can verify that AHS is reporting that you reported to them that RODENTS had destroyed the thermostat, thus not covered under the warranty. I am unaware of any alleged bribe also. If I had that kind of money to just throw around, do you think this would be that big of an issue? AHS is charging [redacted] over 400 dollars because you filed a false report, while each time you went to the site you got 75 dollars each trip. 
Regards,
[redacted]

You sir have just verified my findings  the bugs were in the thermostat  that caused the failure  case closed  and yes when you followed me outside you offered me 100.00 to alter my report   Regarding the thermostat is was purchased new and we do no use used parts

the last time I went out to the customers house the fridge wasn't cooling correctly  so I opened the enclosed thermostat area and found bugs in and around the thermostat  I adviced the customer to the situation and said I would report my findings to American home shield co   The...

customer tried to bribe me with a 100.00 dollar payment if I told AHS the fridge was none repairable in order to receive a new fridge  I said I would not lie on the report finding  and left the home   I submitted my report to AHS and according to their contract with the homeowner that type of failure caused by bugs was not covered and the customer was responsible for the repair

Complaint: [redacted]
I am rejecting this response because:Ok. So you agree you submitted false information to AHS regarding why the freezer was not working,  and you still will not provide an actual receipt for the "new" thermostat that your charged us for. You cannot say that you had the part on hand, because it took a month and a half for you to return to put it in. So, clearly, you had to order it. Right? So where's the receipt for the thing? So... you won't even consider, since there weren't bugs in the thermostat the first time or any other time prior to that, that perhaps the part you installed already had the bugs inside of it? This is ludicrous. This freezer hasnt worked since june, yet you know that its bugs in the thermostat, ONE THAT YOU ALREADY REPLACED, that has been causing this issue with the freezer. so, when the freezer thermostat is replaced, AGAIN, and the freezer still DOESNT work, what then? you dont care, because you have already reported your fictitious findings to American Home Shield, citing RODENTS caused damage.  i dont even know where to go from here. AHS thinks there's rodents and thats the cause of the issue. now the fridge is still broken, and AHS won't fix it at all now. I hope Revdex.com can something about this. this is unfair, and very unprofessional. 
Regards,
[redacted]