Cover-All Protective Covers

This letter is in response to a complaint made to the Revdex.com by customer, *** ***, dated 8/8/in regards to services rendered by Cover-All Structures, LLCThank you for giving us the opportunity to respond accurately to this complaintI have reviewed the customer's written complaint
and would like to follow up with the following statement of facts;1) Customer did indeed receive an onsite visit from a sales representative of Cover-All on July 20, 2016.2) During that visit it was determined that the customer would be required to obtain proper permits for the accessory dwelling they wanted;3) The terms of our Estimate/Invoice states that 50% of the cost of materials is due at the document signing and the remaining is to be payable at the time materials are deliveredThis was never collected from the customer;4) The $1,Deposit that Mr& Mrs*** made was the payment for the Engineering and Structural Calculations (See attached Invoice #***, #1) to be included in their submittal to the County, not fabrication and/or construction of the building;5) A deposit payment for Material Fabrication was never paid;6) The customer was informed that the Engineer hired by Cover-All would only be providing the building calculations for permit submittal and that the Plot/Site Plan and Permit Application would have to be completed by the customer, as our Engineer is disciplined in Structural Calculations, not Civil, and does not know the layout of their property;7) As stated in an email, dated Monday, July 10th, (see attached, #2), Cover-All Owner, *** *** ***, "Local codes and restrictions are not part of the manufacturer's responsibilitiesYou as the property owner accept that responsibility."8) Our Engineering Policy states: Cover-All can order engineering plans and drawings on behalf of customers, per separate order, for a feeCustomer understands that Cover-All is not an engineer and is not responsible for the cost, production time of plans, nor the customer specific information given to the engineer (county, location, details, special needs relating to foundations, etc.)It is the customer's responsibility to review the order and details given and ensure its accuracy as it pertains to their materials being ordered and their building area.? 9) In regards to the permit denial, there was an email (see attached, #4) where Cover-All requested any supporting documentation from the County Planning Department with correctable items, and that if the items were directly related to the Engineering services we contracted for that we would have the engineer review and reviseThere was never a response from the ***'sEventually a copy (see attached, #3) would be dropped off to our office (without the original engineering calculations)After reviewing the document, it is noted that there were correctable items listed, whereas only one pertained to our contracted scope of workCounty Planning comment stated, "Amend plans as needed to demonstrate how water intrusion will be mitigated at the connection of the 3xtubing fastened directly above roofingIt appears this will not allow proper run-off." Cover-All has stated that we would be happy to correct ? this line itemThe other items listed all pertained to the Plot Plan, which does not fall under Cover-All's scope of work.? It is unfortunate that communication was an issue between this customer and Cover-AllIf payment was made and services or goods were not provided, I would be obligated to refund their money, unfortunately this is not the caseThe services that Mr& Mrs*** paid for were delivered as promisedCover-All all again, would be happy to address and correct the item on the list as it falls under our scope of work.? Please fell free to contact us with any additional questions or converns at *** ***

This letter is in response to a complaint made to the Revdex.com by customer, [redacted], dated 8/8/2017 in regards to services rendered by Cover-All Structures, LLC. Thank you for giving us the opportunity to respond accurately to this complaint. I have reviewed the customer's written complaint...

and would like to follow up with the following statement of facts;1) Customer did indeed receive an onsite visit from a sales representative of Cover-All on July 20, 2016.2) During that visit it was determined that the customer would be required to obtain proper permits for the accessory dwelling they wanted;3) The terms of our Estimate/Invoice states that 50% of the cost of materials is due at the document signing and the remaining is to be payable at the time materials are delivered. This was never collected from the customer;4) The $1,000.00 Deposit that Mr. & Mrs. [redacted] made was the payment for the Engineering and Structural Calculations (See attached Invoice #[redacted], #1) to be included in their submittal to the County, not fabrication and/or construction of the building;5) A deposit payment for Material Fabrication was never paid;6) The customer was informed that the Engineer hired by Cover-All would only be providing the building calculations for permit submittal and that the Plot/Site Plan and Permit Application would have to be completed by the customer, as our Engineer is disciplined in Structural Calculations, not Civil, and does not know the layout of their property;7) As stated in an email, dated Monday, July 10th, 2017 (see attached, #2), Cover-All Owner, [redacted], "Local codes and restrictions are not part of the manufacturer's responsibilities. You as the property owner accept that responsibility."8) Our Engineering Policy states: Cover-All can order engineering plans and drawings on behalf of customers, per separate order, for a fee. Customer understands that Cover-All is not an engineer and is not responsible for the cost, production time of plans, nor the customer specific information given to the engineer (county, location, details, special needs relating to foundations, etc.). It is the customer's responsibility to review the order and details given and ensure its accuracy as it pertains to their materials being ordered and their building area. 9) In regards to the permit denial, there was an email (see attached, #4) where Cover-All requested any supporting documentation from the County Planning Department with correctable items, and that if the items were directly related to the Engineering services we contracted for that we would have the engineer review and revise. There was never a response from the [redacted]'s. Eventually a copy (see attached, #3) would be dropped off to our office (without the original engineering calculations). After reviewing the document, it is noted that there were 6 correctable items listed, whereas only one pertained to our contracted scope of work. County Planning comment stated, "Amend plans as needed to demonstrate how water intrusion will be mitigated at the connection of the 3x2 tubing fastened directly above roofing. It appears this will not allow proper run-off." Cover-All has stated that we would be happy to correct  this line item. The other items listed all pertained to the Plot Plan, which does not fall under Cover-All's scope of work. It is unfortunate that communication was an issue between this customer and Cover-All. If payment was made and services or goods were not provided, I would be obligated to refund their money, unfortunately this is not the case. The services that Mr. & Mrs. [redacted] paid for were delivered as promised. Cover-All all again, would be happy to address and correct the item on the list as it falls under our scope of work. Please fell free to contact us with any additional questions or converns at [redacted]5.