Coverdell & Company, Inc.

Initial Business Response /* (1000, 5, 2015/03/26) */
March 25,
Revdex.com
Attn: ***
N Wabash Ave, STE
Chicago, IL
Re: ***
Case #: ***
Dear Ms.***
This is in response to your letter dated March 16, concerning
a complaint filed by the above-referenced consumer
Our records indicate that on January 28, 2011, Mr.*** enrolled in a membership in our Credit Diagnosis program (the "Program") when he completed an order form via the Internet at a website sponsored by spenonlife.com
The landing page through which Mr.*** enrolled explained the terms of the offer; including, that Credit Diagnosis came with a seven-day trial period, during which he could use the benefits, the monthly membership fee would not be charged until after the end of the trial period, the membership could be cancelled during the trial period without incurring any cost by simply calling the program's toll-free number, the monthly membership fee would be automatically charged each month to Mr.***'s account, and the membership could be cancelled at any time after the expiration of the trial period and the monthly membership fee would no longer be charged
In order to enroll in the Program, Mr.*** was required to complete an online order form and provide his personal information, including his name, address and credit card numberTo confirm his enrollment, he was then required to enter his e-mail address and then click on a button labeled "Submit" after reviewing the terms of the programBased on his acceptance of the offer, an e-mail was sent to Mr.*** confirming his enrollment in the Credit Diagnosis program and providing him with his membership ID number and a link to the Credit Diagnosis site so he could access his benefits
On February 4, 2011, after the trial period ended, Mr.*** was charged the $monthly membership fee for the Credit Diagnosis programMr.*** was charged the following: 1) monthly fees of $30.95; 2) monthly fees of $29.95; 3) monthly fees of $34.95; 4) monthly fees of $39.95; 5) monthly membership fees of $44.95; and 6) monthly fees of $when the membership was in effectOn March 12, 2015, Mr.***'s Credit Diagnosis membership was cancelledAlthough Mr.*** did enroll in the program, customer satisfaction is important to usAccordingly, we issued a full refund of the all membership fees in the amount of $1,Mr.*** should allow to days to see the amount reflected in her accountIf you have any additional questions, please do not hesitate to contact me
Sincerely,
***
Customer Service Resolution Specialist
***

April 26, 2017 Revdex.com Customer Relations AdvocateRevdex.com Serving Chicago and Northern IllinoisPhone: 312/245-2510Email: [email protected] Re: [redacted]Complaint Number: [redacted] Dear Sir or Ma’am,  This letter is in response to your recent correspondence...

regarding [redacted] Dental customer [redacted]. We are confident the following information will be beneficial and answer Mrs. [redacted]’s questions and concerns. The [redacted] Dental program was marketed to Mrs. [redacted] through a television commercial. In order to receive further information on the program, Mrs. [redacted] contacted the toll-free number provided in the television commercial. After giving her name, address and phone number, Mrs. [redacted] was mailedthe materials regarding the [redacted] Dental program. On March 2, 2017, Mrs. [redacted] went online to www.[redacted].com to activate her membership. In order to activate her membership, Mrs. [redacted] entered her [redacted] card and authorized [redacted] Dental to charge the monthly membership fee of $15.95 to her [redacted] card on the 2nd of each month. As a result, Mrs. [redacted]’s Carefree Dental membership became effective on March 2, 2017 and the monthly membership fee of $15.95 was charged to her [redacted] card.  The [redacted] Dental program is not insurance, it is a discount health program that allows members to receive discounts on various health services at participating provider locations. The [redacted] Dental program provides discounts of 15 to 50% off on dental service through the [redacted] Dental Access network, 10 to 60% off vision services through the [redacted] Vision network and 10 to 85% off prescription drugs through the [redacted] Rx network. In order to receive the discount, the member must locate and schedule an appointment with a participating provider. When scheduling an appointment with a participating dental provider, the member must refer to the network name (i.e. [redacted] Dental Access) rather than the name of the program. At the time of the service, the member must present their membership ID card in order to be charged the discounted rate for the scheduled health service.  Please note, the discount program cannot be used in conjunction with any insurance, in store promotions, or any other discount programs.   We apologize for any confusion that occurred when Mrs. [redacted] attempted to use the [redacted] Dental Access discount services at [redacted] Dental Care. We have reached out to the customer to coordinate the administration of benefits and arrange for the submission of the benefit determination. Once everything is finalized, we will send Mrs. [redacted] a refund for the difference in the discount that she should have received.  Per Mrs. [redacted]’s cancellation on April 24, 2017, a refund in the amount of $15.95 was credited back to her [redacted] card for the April 2, 2017 monthly membership fee. In addition, we have issued Mrs. [redacted] a refund of $15.95 from her March 2, 2017 monthly membership billing. She can expect to receive this refund to her [redacted] card within the next three to five business days.  If you or Mrs. [redacted] have any further questions or concerns, please don’t hesitate to contact me at the number below. I will be happy to assist you! Sincerely, [redacted]Customer Service Resolution Specialist8770 W Bryn Mawr, STE 1000Chicago, IL 60631Email: d[redacted]@coverdell.comFax: 866-[redacted]Direct: 773/[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

April 19, 2016 BB Chicago and Northern Illinois Attn: Caitlin [redacted] 330 N Wabash Ave, Ste 3120 Chicago, IL 60611 Re: [redacted]. Case #: 11255368             Dear Ms. [redacted], This letter is in response to your recent correspondence...

regarding [redacted]. We are confident the following information will be beneficial and answer your questions and concerns. Our records indicate that on October 10, 2010 Mr. [redacted] enrolled in the Savings Ace program when he completed an order form via the Internet at a website sponsored by Travelosity. The landing page through which Mr. [redacted] enrolled explained the terms of the offer, including, that the Savings Ace program came with a thirty-day trial period, during which he could use the benefits; the monthly membership fee would not be charged until after the end of the trial period; the membership could be cancelled during the trial period without incurring any cost by simply calling the program’s toll-free number; the monthly membership fee would be automatically charged each month to Mr. [redacted]’s account; the membership could be cancelled at any time after the expiration of the trial period and the monthly membership fee would no longer be charged. In order to enroll in the program, Mr. [redacted] was required to complete an online order form and provide his personal information, including his name, address and credit card number.  To confirm his enrollment, he was then required to enter his e-mail address and then click on a button labeled “Submit” after reviewing the terms of the program. Based on his acceptance of the offer, an e-mail was sent to Mr. [redacted] at j[redacted]@ptd.net confirming his enrollment in the Savings Ace program and providing him with his membership ID number and a link to the Savings Ace website so he could access his benefits.  On November 9, 2010, after the trial period ended, Mr. [redacted] was charged the $19.95 membership fee for the Savings Ace program. Mr. [redacted] was then charged the following: 10 monthly fees of $19.95; 12 monthly fees of $23.95; 12 monthly fees of $27.95; 24 monthly fees of $32.95; and 4 monthly fees of $37.95.  On February 4, 2016, Mr. [redacted]’s Savings Ace membership was cancelled per his request. Although Mr. [redacted] enrolled in the program by completing and submitting an online order form, customer satisfaction is important to us.  Therefore, we have issued a full refund for membership fees in the amount of $1,784.85, which should post to Mr. [redacted]’s account within the next three to five business days.  If you have any additional questions, please do not hesitate to contact me. Sincerely, Denise [redacted] Customer Service Resolution Specialist [redacted] Tell us why here...

Initial Business Response /* (1000, 5, 2015/05/20) */

May 20, 2015
Revdex.com
Attn:[redacted]
330 N. Wabash Ave Ste 3120
Chicago, IL XXXXX
Re: [redacted]
Case #: XXXXXXXX
Dear Ms.[redacted]
This is in response to your recent correspondence concerning a...

complaint filed by [redacted]. We are confident the following information will be beneficial and answer your questions and concerns.
Ms. [redacted] enrolled in the Todays Escapes membership on March 2, 2006. Todays Escapes is an exclusive gift card program that offers members rebates on their gift card purchases. At the time Ms. [redacted] enrolled in the program, it was designed to renew in January of the following year. Each year following Ms. [redacted]' enrollment, the credit card associated with her membership was automatically charged the annual membership fee on the last business day in January.
Ms. [redacted] contacted customer service on January 20, 2015 and provided a new credit card number. Per her request, the credit card account on file was updated with the new account information. On January 30, 2015, we attempted to charge Ms. [redacted] the $169.95 membership fee for the renewal of her Todays Escapes membership to the card that she provided. We attempted to collect the payment from the credit card account for the next 90 days. Unfortunately, the card did not allow the charge to go through and the membership was cancelled on April 30, 2015.
Unfortunately, once membership is cancelled our guidelines do not allow reinstatement of a membership as these programs are no longer being offered. However, on [redacted] 8, 2015, an exception was made for Ms. [redacted] to reactivate her Todays Escapes membership and Ms. [redacted] provided us a new MasterCard to charge her for the $169.95 membership fee. On [redacted] 9, 2015, her credit card was successfully charged the membership fee and Ms. [redacted]' membership is reactivated.
If you or Ms.[redacted] have any further questions, please don't hesitate to contact me at the number below. I will be happy to assist you!
Sincerely,
[redacted]
Correspondence Specialist
[redacted]