"Arial","sans-serif"">April 19,
BB Chicago and Northern Illinois
Attn: Caitlin [redacted]
N Wabash Ave, Ste Chicago, IL
Re: [redacted] Case #:
Dear Ms[redacted],
This letter is in response to your recent correspondence regarding [redacted]We are confident the following information will be beneficial and answer your questions and concerns
Our records indicate that on October 10, Mr[redacted] enrolled in the Savings Ace program when he completed an order form via the Internet at a website sponsored by TravelosityThe landing page through which Mr[redacted] enrolled explained the terms of the offer, including, that the Savings Ace program came with a thirty-day trial period, during which he could use the benefits; the monthly membership fee would not be charged until after the end of the trial period; the membership could be cancelled during the trial period without incurring any cost by simply calling the program's toll-free number; the monthly membership fee would be automatically charged each month to Mr[redacted]'s account; the membership could be cancelled at any time after the expiration of the trial period and the monthly membership fee would no longer be charged
In order to enroll in the program, Mr[redacted] was required to complete an online order form and provide his personal information, including his name, address and credit card number. To confirm his enrollment, he was then required to enter his e-mail address and then click on a button labeled "Submit" after reviewing the terms of the programBased on his acceptance of the offer, an e-mail was sent to Mr[redacted] at j[redacted]@ptd.net confirming his enrollment in the Savings Ace program and providing him with his membership ID number and a link to the Savings Ace website so he could access his benefits.
On November 9, 2010, after the trial period ended, Mr[redacted] was charged the $membership fee for the Savings Ace programMr[redacted] was then charged the following: monthly fees of $19.95; monthly fees of $23.95; monthly fees of $27.95; monthly fees of $32.95; and monthly fees of $37.95. On February 4, 2016, Mr[redacted]'s Savings Ace membership was cancelled per his requestAlthough Mr[redacted] enrolled in the program by completing and submitting an online order form, customer satisfaction is important to us. Therefore, we have issued a full refund for membership fees in the amount of $1,784.85, which should post to Mr[redacted]'s account within the next three to five business days. If you have any additional questions, please do not hesitate to contact me
Sincerely,
Denise [redacted]
Customer Service Resolution Specialist
[redacted]
Tell us why here
Initial Business Response /* (1000, 5, 2015/03/26) */
March 25, 2015
Revdex.com
Attn: [redacted]
330 N Wabash Ave, STE 3120
Chicago, IL 60611
Re: [redacted]
Case #: [redacted]
Dear Ms.[redacted]
This is in response to your letter dated March 16, 2015...
concerning a complaint filed by the above-referenced consumer.
Our records indicate that on January 28, 2011, Mr.[redacted] enrolled in a membership in our Credit Diagnosis program (the "Program") when he completed an order form via the Internet at a website sponsored by spenonlife.com.
The landing page through which Mr.[redacted] enrolled explained the terms of the offer; including, that Credit Diagnosis came with a seven-day trial period, during which he could use the benefits, the monthly membership fee would not be charged until after the end of the trial period, the membership could be cancelled during the trial period without incurring any cost by simply calling the program's toll-free number, the monthly membership fee would be automatically charged each month to Mr.[redacted]'s account, and the membership could be cancelled at any time after the expiration of the trial period and the monthly membership fee would no longer be charged.
In order to enroll in the Program, Mr.[redacted] was required to complete an online order form and provide his personal information, including his name, address and credit card number. To confirm his enrollment, he was then required to enter his e-mail address and then click on a button labeled "Submit" after reviewing the terms of the program. Based on his acceptance of the offer, an e-mail was sent to Mr.[redacted] confirming his enrollment in the Credit Diagnosis program and providing him with his membership ID number and a link to the Credit Diagnosis site so he could access his benefits.
On February 4, 2011, after the trial period ended, Mr.[redacted] was charged the $30.95 monthly membership fee for the Credit Diagnosis program. Mr.[redacted] was charged the following: 1) 1 monthly fees of $30.95; 2) 11 monthly fees of $29.95; 3) 12 monthly fees of $34.95; 4) 12 monthly fees of $39.95; 5) 12 monthly membership fees of $44.95; and 6) 2 monthly fees of $49.95 when the membership was in effect. On March 12, 2015, Mr.[redacted]'s Credit Diagnosis membership was cancelled. Although Mr.[redacted] did enroll in the program, customer satisfaction is important to us. Accordingly, we issued a full refund of the all membership fees in the amount of $1,898.50. Mr.[redacted] should allow 5 to 7 days to see the amount reflected in her account. If you have any additional questions, please do not hesitate to contact me.
Sincerely,
[redacted]
Customer Service Resolution Specialist
[redacted]
Initial Business Response /* (1000, 5, 2014/02/28) */
February 28, 2014
Revdex.com
Attn: [redacted]
330 N Wabash Ave STE 3120
Chicago, IL 60611-7621
Re: [redacted]
Case #: XXXXXXXX
Dear Mrs. [redacted]
This letter is in response to your recent correspondence...
regarding the accident death insurance coverage for [redacted]. We are confident the following information will be beneficial and answer your questions and concerns.
The Accidental Death program was offered to Mrs. [redacted] as preferred customer of [redacted] Bank. In order to enroll in the program Mrs. [redacted] completed the application and mailed it back. Mrs. [redacted] was covered for $10,000 in Accidental Death Insurance benefits. The premium for her insurance coverage is $18.24 per year. The insurance coverage was cancelled on February 1, 2014 for nonpayment of premium.
As of July 1, 2013 the administration of insurance services have moved from IAS in Minneapolis, Minnesota to Plan Administrator in Chicago, Illinois. We apologize for any confusion that the change in the administration of Mrs. [redacted]'s Accidental Death Insurance policy has caused. Unfortunately, due to the timing of the change we were unable to notify insured(s) in advance of the change. However, prior to the renewal of coverage, we did mail Mrs. [redacted] three bills requesting the payment for the insurance premium.
We would like to apologize to Mrs. [redacted] for the frustration that she experienced when contacting customer service regarding the premium payments that she made through her bank's online bill pay service. After further research, we identified that the former administrator IAS had accepted premium payments through an online bill pay service. Unfortunately, our administration services are not set up at this time to accept premium payments through online bill pay services.
If Mrs. [redacted] would like to continue her Accidental Death insurance coverage, she can mail in her premium payment to us directly. Upon receipt of her premium payment, the coverage will be reinstated with no interruption in the coverage.
If you or Mrs. [redacted] have any further questions, please don't hesitate to contact me directly at the number below. I will be happy to assist you!
Sincerely,
[redacted]
Customer Service Resolution Specialist
773/XXX-XXXX
Final Consumer Response /* (2000, 7, 2014/03/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the timely response from Denise Kroll, Customer Service Resolution Specialist representing Coverdell & Coverdell. After receipt of her response I contacted her to confirm continuity of my coverage and to verify the address to send payment. She was very pleasant and professional. Thank you Revdex.com and Coverdell for the assistance I received in this matter. I do hope, however, the customer service procedures will be addressed as well.
"Arial","sans-serif"">April 19,
BB Chicago and Northern Illinois
Attn: Caitlin [redacted]
N Wabash Ave, Ste Chicago, IL
Re: [redacted] Case #:
Dear Ms[redacted],
This letter is in response to your recent correspondence regarding [redacted]We are confident the following information will be beneficial and answer your questions and concerns
Our records indicate that on October 10, Mr[redacted] enrolled in the Savings Ace program when he completed an order form via the Internet at a website sponsored by TravelosityThe landing page through which Mr[redacted] enrolled explained the terms of the offer, including, that the Savings Ace program came with a thirty-day trial period, during which he could use the benefits; the monthly membership fee would not be charged until after the end of the trial period; the membership could be cancelled during the trial period without incurring any cost by simply calling the program's toll-free number; the monthly membership fee would be automatically charged each month to Mr[redacted]'s account; the membership could be cancelled at any time after the expiration of the trial period and the monthly membership fee would no longer be charged
In order to enroll in the program, Mr[redacted] was required to complete an online order form and provide his personal information, including his name, address and credit card number. To confirm his enrollment, he was then required to enter his e-mail address and then click on a button labeled "Submit" after reviewing the terms of the programBased on his acceptance of the offer, an e-mail was sent to Mr[redacted] at j[redacted]@ptd.net confirming his enrollment in the Savings Ace program and providing him with his membership ID number and a link to the Savings Ace website so he could access his benefits.
On November 9, 2010, after the trial period ended, Mr[redacted] was charged the $membership fee for the Savings Ace programMr[redacted] was then charged the following: monthly fees of $19.95; monthly fees of $23.95; monthly fees of $27.95; monthly fees of $32.95; and monthly fees of $37.95. On February 4, 2016, Mr[redacted]'s Savings Ace membership was cancelled per his requestAlthough Mr[redacted] enrolled in the program by completing and submitting an online order form, customer satisfaction is important to us. Therefore, we have issued a full refund for membership fees in the amount of $1,784.85, which should post to Mr[redacted]'s account within the next three to five business days. If you have any additional questions, please do not hesitate to contact me
Sincerely,
Denise [redacted]
Customer Service Resolution Specialist
[redacted]
Tell us why here
Initial Business Response /* (1000, 5, 2015/03/26) */
March 25, 2015
Revdex.com
Attn: [redacted]
330 N Wabash Ave, STE 3120
Chicago, IL 60611
Re: [redacted]
Case #: [redacted]
Dear Ms.[redacted]
This is in response to your letter dated March 16, 2015...
concerning a complaint filed by the above-referenced consumer.
Our records indicate that on January 28, 2011, Mr.[redacted] enrolled in a membership in our Credit Diagnosis program (the "Program") when he completed an order form via the Internet at a website sponsored by spenonlife.com.
The landing page through which Mr.[redacted] enrolled explained the terms of the offer; including, that Credit Diagnosis came with a seven-day trial period, during which he could use the benefits, the monthly membership fee would not be charged until after the end of the trial period, the membership could be cancelled during the trial period without incurring any cost by simply calling the program's toll-free number, the monthly membership fee would be automatically charged each month to Mr.[redacted]'s account, and the membership could be cancelled at any time after the expiration of the trial period and the monthly membership fee would no longer be charged.
In order to enroll in the Program, Mr.[redacted] was required to complete an online order form and provide his personal information, including his name, address and credit card number. To confirm his enrollment, he was then required to enter his e-mail address and then click on a button labeled "Submit" after reviewing the terms of the program. Based on his acceptance of the offer, an e-mail was sent to Mr.[redacted] confirming his enrollment in the Credit Diagnosis program and providing him with his membership ID number and a link to the Credit Diagnosis site so he could access his benefits.
On February 4, 2011, after the trial period ended, Mr.[redacted] was charged the $30.95 monthly membership fee for the Credit Diagnosis program. Mr.[redacted] was charged the following: 1) 1 monthly fees of $30.95; 2) 11 monthly fees of $29.95; 3) 12 monthly fees of $34.95; 4) 12 monthly fees of $39.95; 5) 12 monthly membership fees of $44.95; and 6) 2 monthly fees of $49.95 when the membership was in effect. On March 12, 2015, Mr.[redacted]'s Credit Diagnosis membership was cancelled. Although Mr.[redacted] did enroll in the program, customer satisfaction is important to us. Accordingly, we issued a full refund of the all membership fees in the amount of $1,898.50. Mr.[redacted] should allow 5 to 7 days to see the amount reflected in her account. If you have any additional questions, please do not hesitate to contact me.
Sincerely,
[redacted]
Customer Service Resolution Specialist
[redacted]
Initial Business Response /* (1000, 5, 2014/02/28) */
February 28, 2014
Revdex.com
Attn: [redacted]
330 N Wabash Ave STE 3120
Chicago, IL 60611-7621
Re: [redacted]
Case #: XXXXXXXX
Dear Mrs. [redacted]
This letter is in response to your recent correspondence...
regarding the accident death insurance coverage for [redacted]. We are confident the following information will be beneficial and answer your questions and concerns.
The Accidental Death program was offered to Mrs. [redacted] as preferred customer of [redacted] Bank. In order to enroll in the program Mrs. [redacted] completed the application and mailed it back. Mrs. [redacted] was covered for $10,000 in Accidental Death Insurance benefits. The premium for her insurance coverage is $18.24 per year. The insurance coverage was cancelled on February 1, 2014 for nonpayment of premium.
As of July 1, 2013 the administration of insurance services have moved from IAS in Minneapolis, Minnesota to Plan Administrator in Chicago, Illinois. We apologize for any confusion that the change in the administration of Mrs. [redacted]'s Accidental Death Insurance policy has caused. Unfortunately, due to the timing of the change we were unable to notify insured(s) in advance of the change. However, prior to the renewal of coverage, we did mail Mrs. [redacted] three bills requesting the payment for the insurance premium.
We would like to apologize to Mrs. [redacted] for the frustration that she experienced when contacting customer service regarding the premium payments that she made through her bank's online bill pay service. After further research, we identified that the former administrator IAS had accepted premium payments through an online bill pay service. Unfortunately, our administration services are not set up at this time to accept premium payments through online bill pay services.
If Mrs. [redacted] would like to continue her Accidental Death insurance coverage, she can mail in her premium payment to us directly. Upon receipt of her premium payment, the coverage will be reinstated with no interruption in the coverage.
If you or Mrs. [redacted] have any further questions, please don't hesitate to contact me directly at the number below. I will be happy to assist you!
Sincerely,
[redacted]
Customer Service Resolution Specialist
773/XXX-XXXX
Final Consumer Response /* (2000, 7, 2014/03/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the timely response from Denise Kroll, Customer Service Resolution Specialist representing Coverdell & Coverdell. After receipt of her response I contacted her to confirm continuity of my coverage and to verify the address to send payment. She was very pleasant and professional. Thank you Revdex.com and Coverdell for the assistance I received in this matter. I do hope, however, the customer service procedures will be addressed as well.