Covered Wagon

Complaint: [redacted] I am rejecting this response because:The signage seems to indicate that $is for a single XXL shirt while there is no signage to indicate that the for $deal does not apply to XXL shirts (that "or priced as marked" on signage seemed to be also applicable for S-XL shirts)As for not knowing the name of the employee, the cashier I origninally talked to was a young Asian womanThe two other employees involved, including the manager, did not have name tags or did not inform me of their names.I do not know why you are defending misinformation that disseminated from one of your employeesAdmit that one of your employees made an error Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

August 7, 2015Revdex.com 7007 Jefferson St NE Ste A Albuquerque NM 87109Dear Representative Revdex.com:As regards the complaint made against our store, the Covered Wagon in Old Town, please see the includedphotographs. These photos are of the signage in our t-shirt...

area and clearly show that the 2XL shirts are priced at $12.99. In addition, the second sign clearly states "or priced as marked" on it. As you can see from the price tag photographs also enclosed, the tags are marked differently on the S-XL sizes than on the 2XL size. We also have other shirts which are not included in this special pricing that is why the sign says the t-shirts are priced as marked.As to an employee telling the customer that the 2XL were included in the 2 for $20 pricing, as the customer gave no employee name, I cannot speak with that person to find out whether this statement is accurate. I can state that this is a question we get often, and all our employees know to tell customers that the shirts are priced as marked on the price tag for the shirt.We do not "Bait and switch". Our signs and price tags clearly show our prices for the merchandise. I am not sure how our signage could be any clearer. It already states the prices on the 2XL shirts are a different price.The customer even states in their complaint that they saw the signage that showed the 2XL pricing was $12.99.Regarding the last portion of the complaint, that although not illegal, charging more seems discriminatory against people of size, we charge more for the larger shirts because we are charged more for them. Generally speaking, retailers do not charge the same price for merchandise that they pay different prices for.In conclusion, we do not feel we are in the wrong in this situation. As such, we do not feel any settlement with the customer is necessary.Regards, [redacted]PresidentT-Bird, Inc.PO Box 7308 Albuquerque, NM 87194###-###-#### Phone I ###-###-#### Fax [redacted]

Complaint: [redacted]
I am rejecting this response because:The signage seems to indicate that $12.99 is for a single XXL shirt while there is no signage to indicate that the 2 for $20 deal does not apply to XXL shirts (that "or priced as marked" on signage seemed to be also applicable for S-XL shirts). As for not knowing the name of the employee, the cashier I origninally talked to was a young Asian woman. The two other employees involved, including the manager, did not have name tags or did not inform me of their names.I do not know why you are defending misinformation that disseminated from one of your employees. Admit that one of your employees made an error.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]