Covert Chevrolet Buick GMC

We value [redacted] as a customer and we regret that [redacted] is dissatisfied.In reviewing the customer's complaint we found that [redacted] and the sales person, [redacted] , have a family relationship[redacted] , the sales person will contact [redacted] to resolve this complatin as quickly as possible

Mr [redacted] and I discussed the matter over the phone this morning and came to an agreementThis issue is settled and we look forward to serving Mr [redacted] with any future vehicle needs.Sincerely, [redacted] ***SVC Manager, Covert Bastrop

Good Morning, we have issued a check for $that will be mailed out today for [redacted] We left a voicemail for [redacted] that we are sending him a check Thank you for your help in resolving this matter [redacted] ***

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I am attaching the proof from the battery manufacturer of the batteries testing bad as well as the documentation from the shop that the battery cable was not Corroded, eaten up and rotten as service writer [redacted] stated to meI also brought Covert the battery cable in question so they could test it or show me the corrosion to prove that it was not as described my [redacted] Cable still in my possession for proofAs far as our conversation when I brought the pickup inI told [redacted] that I could not remove one positive cable to look at it because of the small open end wrench I had in my tool kitCorrosion was not seen by me when I was looking at cables waiting on tow truckCovert is still not addressing the fact they misdiagnosed a simple dead battery and was in the process of replacing a part that was not badThis is the bigger issue and Covert will not answerIf they cant diagnose a simple dead battery how many other big repairs have been that did not need to be

This is the same person who said they would take care of the issue back in 2013, and again in 2015.What is going to change? And I'd like to thank *** for not getting back with me, after she assured methat she would look into this matter. Figure out what was going on, and then blowing me off. Thank you.....Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Mr. [redacted] and I discussed the matter over the phone this morning and came to an agreement. This issue is settled and we look forward to serving Mr. [redacted] with any future vehicle needs.Sincerely,[redacted]SVC Manager, Covert Bastrop

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I am attaching the proof from the battery manufacturer of the batteries testing bad as well as the documentation from the shop that the battery cable was not Corroded, eaten up and rotten as service writer [redacted] stated to me. I also brought Covert the battery cable in question so they could test it or show me the corrosion to prove that it was not as described my [redacted]. Cable still in my possession for proof. As far as our conversation when I brought the pickup in. I told [redacted] that I could not remove one positive cable  to look at it because of the small open end wrench I had in my tool kit. Corrosion was not seen by me when I was looking at cables waiting on tow truck. Covert is still not addressing the fact they misdiagnosed a simple dead battery and was in the process of replacing a 800 part that was not bad. This is the bigger issue and Covert will not answer. If they cant diagnose a simple dead battery how many other big repairs have been that did not need to be.

Thank you, Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

During our diagnoses of Mr. [redacted] 2005 silverado, we found the positive cable connectors and bolts to be badly corroded at the battery post causing a loss of voltage to the truck. Mr. [redacted] verbally stated to service consultant [redacted] that he was unable to remove the cables from the...

batteries due to the amount of corrosion damage. As part of our diagnoses we tested both batteries and found that they passed the cranking amperage test at the time of diagnoses. We were unable to complete the cable replacement approved by Mr. [redacted] before the weekend so he paid the diagnoses fee , restocking fee for the special ordered cable, and removed his vehicle from our facility. As far as the cable being cut and batteries testing bad by someone else after vehicle was removed from our possession this should not be our expense. Sincerely, [redacted]

Good Morning, we have issued a check for $200.00 that will be mailed out today for [redacted].  We left a voicemail for [redacted] that we are sending him a check.   Thank you for your help in resolving this matter.  [redacted]

We value [redacted] as a customer and we regret that [redacted] is dissatisfied.In reviewing the customer's complaint we found that [redacted] and the sales person, [redacted], have a family relationship.[redacted], the sales person will contact [redacted] to resolve this complatin as...

quickly as possible.