We will reach out to Mr. [redacted] today and get the keys replaced at his requested location. As to the issues prior, no excuse on our end. Poor communication with the customer on something that should be (and is usually) a very quick and easy service we provide. We...
sincerely apologize for the inconvenience this has caused. We very much appreciate the fact that Mr. [redacted] choose to purchase a vehicle from us and we will do everything we can from this point to hopefully improve his experience with Covert.
Complaint: [redacted]
I am rejecting this response because:
According to the service writer who also claimed that rust in the interior of the vehicle can happen over time, the rust in our vehicle is at the least in an accelerated stage. An per the service manager who supervised the repaired on the rear seats, the reason for the components breaking were due to a warped panel. The panel was warped due to excessive moister in the vehicle. There is also the issue of the taking an excessive amount of time to make what repairs were made and the main issue of leavin the water in the vehicle in the first place which is going to lead to future issues. Which has already happened.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The response was exactly what I expected it to be. Anyone who genuinely cares about their image or customers' experiences would have owed up to their mistake (which again, I truly believe was intentional) and honored the listed price, rather than creating such a hostile and unprofessional situation as this. The word "crybaby" comes to mind. As stated in my original complaint, I believe this to be an ongoing, intentional issue with this business. I made the dealership aware of my complaints while I was there. I asked for confirmation of the price several times when I arrived, and the salesperson confirmed with someone (I assumed was a manager) well before we began the appraisal process. They had every opportunity to resolve the issue during the two hours I waited. I have also filed formal complaints with Ford headquarters as well as the State District Attorney. My only goal in this is to make others aware of the issue and encourage the dealership to develop more ethical and customer oriented business practices. I also believe it was rather inconsiderate to knowingly wait so long before bringing the matter to my attention, and that I my complaints were dismissed rudely. Therefore, regarding "consideration": I owe them none.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I received...
an offer from your office yesterday for $1500 OR to buy my truck back at $45,000. Both are well below what is a reasonable settlement for the damage you did to my truck and the expenses I have incurred. This is like dealing with a sales smuck in your sales office. I have incurred $4400 in diminished value, plus the cost of an appraisal at $495, plus the cost of an attorney to just get a reasonable response from your business. I find it hard to understand how $1500 is an appropriate offer and that these tactics are good business behavior. After all I am only in this situation due to fact that your tech crashed my truck into another vehicle while it was being serviced, and then they parked it in front of a moving gate which resulted in even more damage.
Regards,
[redacted]
This was none of Covert Ford's responsibility whatsoever but so we can all move along we will refund the $80.00. Please get in touch with [redacted] in service and he will handle it.
Complaint: [redacted]
I am rejecting this response because: I am still having the same issue plus a few more I have been having since April. I don’t understand I did not purchase the truck from ford I purchased it from covert ford. They should stand behind the product they sell. If they are not able to stand behind it they should not sell it. Yes I was a long time customer to covert ford and not only have I purchased probably 20 vehicles from them between mew my wife and my company I have probably sent twice that many to deal with [redacted]. This is the reason I thought I would get a little better treatment. [redacted] did offer to trade my brand new truck in for another just like it if I paid them 12,000.00. they cant fix it. They will not stand behind it. And im supposed to pay 12,000.00 to get out of it. Poor customer service. As far as [redacted] reaching out to me I did talk to him one time I called him but was told sorry cant do anything about this, other than keep trying to repair it or trade it in as mentioned above . As far as the dealership being so far the covert ford on [redacted] is closer to me but have been flat out lied to by their service writers so I don’t feel comfortable taking it there. I own a [redacted] and if I install a unit and it does not perform as I promised after the 3rd time out I am replacing it. Yes a complete hvac system is not as much as this truck but ill bet my profit is not as much either and I sell a couple hundred a year verses covert prob selling a few thousand.in short why do I purchase from a dealership if they in no way have to stand behind the product they sell
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We will gladly do an oil change for free and we are sorry for the inconvenience. No excuses here, sounds like we really dropped the ball! Please let me know if I can help any time.thanks,[redacted]
We do not believe that the interior rust in the vehicle is at an accelerated state. Again, this is something we see often, even on vehicles that have not had interior water. The warped panel is also something that we have seen numerous times of vehicles that have not had water in the interior. We do not believe that the warped panel was due to excessive water either. We feel that we have done everything we can do to put the vehicle to as close as a used vehicle can be to factory specifications. Thank you,[redacted]
Covert Ford is currently working with our attorneys to come to some sort of negotiated agreement. Covert Fords attorneys will be in touch with customers attorney to try to come to a reasonable settlement.Thanks,Covert Ford
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Upon receipt of the refund we can close this as satisfactorily resolved.
Regards,
[redacted]
First, we apologize for the confusion on price. However, as stated by the sales professional and also detailed on the website, pricing discrepancies (errors) do occur and final price must be validated by dealer. With hundreds of vehicles in stock, and with several software systems...
/ feeds impacting websites, errors occur. The customer did not buy the vehicle, and while we certainly wish to earn his business, we understand his hesitation and ultimate decision not to buy at the correct price from Covert Ford. It is a constant area we are working to improve both our systems and Ford Motor Company systems to help ensure web accuracy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
While it is too late for Covert to get me a key (As I have already sold the vehicle), they did reach out to me and offered a $150 Amazon gift card for the trouble. I do hope they speak with their team about customer service, I am not normally the type of person who would make complaints (informal or formal) but I simply was amazed at the lack of response from them. I believe they more than likely have a great team there and obviously do a ton of business so I wish them the best.
Regards,
[redacted]
We will reach out to Mr. [redacted] today and get the keys replaced at his requested location. As to the issues prior, no excuse on our end. Poor communication with the customer on something that should be (and is usually) a very quick and easy service we provide. We...
sincerely apologize for the inconvenience this has caused. We very much appreciate the fact that Mr. [redacted] choose to purchase a vehicle from us and we will do everything we can from this point to hopefully improve his experience with Covert.
Complaint: [redacted]
I am rejecting this response because:
According to the service writer who also claimed that rust in the interior of the vehicle can happen over time, the rust in our vehicle is at the least in an accelerated stage. An per the service manager who supervised the repaired on the rear seats, the reason for the components breaking were due to a warped panel. The panel was warped due to excessive moister in the vehicle. There is also the issue of the taking an excessive amount of time to make what repairs were made and the main issue of leavin the water in the vehicle in the first place which is going to lead to future issues. Which has already happened.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The response was exactly what I expected it to be. Anyone who genuinely cares about their image or customers' experiences would have owed up to their mistake (which again, I truly believe was intentional) and honored the listed price, rather than creating such a hostile and unprofessional situation as this. The word "crybaby" comes to mind. As stated in my original complaint, I believe this to be an ongoing, intentional issue with this business. I made the dealership aware of my complaints while I was there. I asked for confirmation of the price several times when I arrived, and the salesperson confirmed with someone (I assumed was a manager) well before we began the appraisal process. They had every opportunity to resolve the issue during the two hours I waited. I have also filed formal complaints with Ford headquarters as well as the State District Attorney. My only goal in this is to make others aware of the issue and encourage the dealership to develop more ethical and customer oriented business practices. I also believe it was rather inconsiderate to knowingly wait so long before bringing the matter to my attention, and that I my complaints were dismissed rudely. Therefore, regarding "consideration": I owe them none.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I received...
an offer from your office yesterday for $1500 OR to buy my truck back at $45,000. Both are well below what is a reasonable settlement for the damage you did to my truck and the expenses I have incurred. This is like dealing with a sales smuck in your sales office. I have incurred $4400 in diminished value, plus the cost of an appraisal at $495, plus the cost of an attorney to just get a reasonable response from your business. I find it hard to understand how $1500 is an appropriate offer and that these tactics are good business behavior. After all I am only in this situation due to fact that your tech crashed my truck into another vehicle while it was being serviced, and then they parked it in front of a moving gate which resulted in even more damage.
Regards,
[redacted]
This was none of Covert Ford's responsibility whatsoever but so we can all move along we will refund the $80.00. Please get in touch with [redacted] in service and he will handle it.
Complaint: [redacted]
I am rejecting this response because: I am still having the same issue plus a few more I have been having since April. I don’t understand I did not purchase the truck from ford I purchased it from covert ford. They should stand behind the product they sell. If they are not able to stand behind it they should not sell it. Yes I was a long time customer to covert ford and not only have I purchased probably 20 vehicles from them between mew my wife and my company I have probably sent twice that many to deal with [redacted]. This is the reason I thought I would get a little better treatment. [redacted] did offer to trade my brand new truck in for another just like it if I paid them 12,000.00. they cant fix it. They will not stand behind it. And im supposed to pay 12,000.00 to get out of it. Poor customer service. As far as [redacted] reaching out to me I did talk to him one time I called him but was told sorry cant do anything about this, other than keep trying to repair it or trade it in as mentioned above . As far as the dealership being so far the covert ford on [redacted] is closer to me but have been flat out lied to by their service writers so I don’t feel comfortable taking it there. I own a [redacted] and if I install a unit and it does not perform as I promised after the 3rd time out I am replacing it. Yes a complete hvac system is not as much as this truck but ill bet my profit is not as much either and I sell a couple hundred a year verses covert prob selling a few thousand.in short why do I purchase from a dealership if they in no way have to stand behind the product they sell
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We will gladly do an oil change for free and we are sorry for the inconvenience. No excuses here, sounds like we really dropped the ball! Please let me know if I can help any time.thanks,[redacted]
We do not believe that the interior rust in the vehicle is at an accelerated state. Again, this is something we see often, even on vehicles that have not had interior water. The warped panel is also something that we have seen numerous times of vehicles that have not had water in the interior. We do not believe that the warped panel was due to excessive water either. We feel that we have done everything we can do to put the vehicle to as close as a used vehicle can be to factory specifications. Thank you,[redacted]
Covert Ford is currently working with our attorneys to come to some sort of negotiated agreement. Covert Fords attorneys will be in touch with customers attorney to try to come to a reasonable settlement.Thanks,Covert Ford
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Upon receipt of the refund we can close this as satisfactorily resolved.
Regards,
[redacted]
First, we apologize for the confusion on price. However, as stated by the sales professional and also detailed on the website, pricing discrepancies (errors) do occur and final price must be validated by dealer. With hundreds of vehicles in stock, and with several software systems...
/ feeds impacting websites, errors occur. The customer did not buy the vehicle, and while we certainly wish to earn his business, we understand his hesitation and ultimate decision not to buy at the correct price from Covert Ford. It is a constant area we are working to improve both our systems and Ford Motor Company systems to help ensure web accuracy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
While it is too late for Covert to get me a key (As I have already sold the vehicle), they did reach out to me and offered a $150 Amazon gift card for the trouble. I do hope they speak with their team about customer service, I am not normally the type of person who would make complaints (informal or formal) but I simply was amazed at the lack of response from them. I believe they more than likely have a great team there and obviously do a ton of business so I wish them the best.
Regards,
[redacted]