Covington Credit

To Whom it may Concern:Please forgive my delay in responding to this complaintMs*** signed an agreement stating that the contracting party was to provide
driver's rooms for the overnight accommodationsTwo night's of accommodations were required for this charter per driverWe always try to accommodate the schools that we work with and agreed to a one room accommodation for both drivers.We found out, after the fact, the our drivers decided to overnight with an acquaintanceMs *** actually saved money as the second night's accommodations were cancelledThe fact that the drivers decided to use the other accommodations does not preclude her from the contractual obligation.Thank you.*** ***Eastside Transportation Service
*** *** Rd
*** SC

We have received the complaint that was filed regarding our Covington Credit branch in Phenix City, AL. In the complaint the customer states that she came into the office some time at the beginning of July to make a payment of $120.00. After the payment was posted the customer service
representative misquoted the customer's payoff. Since there was some confusion, the customer states that she asked to see the computer so that she could see the dates of her payments. The customer alleges that the branch would not let her see the computer to review her payment dates. The customer also states that she does not know what happened to the payment she made in July.
In response, please note that we take customer service very seriously and we regret if any customer states that they did not receive good service. I have reviewed the account and on July 8, 2014, the customer did come to the office and the customer service representative did make a mistake and misquote the payoff on the account because she accidentally posted the customer's payment twice causing the payoff that was quoted to be less than it actually was. The mistake was corrected and $was posted to the account, which is what the customer states she paid. If the customer would like to see a copy of her payment dates, the branch would be happy to provide the customer with a copy of her payment history.
The customer's desired resolution is that the remaining balance on her account vanish. We regret that her payoff was misquoted and that she feels that she did not receive good service, however, we must require the customer to pay what she is contractually obligated to pay.
This response should address all of the customer's concerns. Thank you for the opportunity to respond
*** ***
Director of Governmental Affairs and Compliance
Southern Management

We have received the complaint filed by this customer regarding our Covington Credit branch in Lagrange, GA. In the complaint the customer states that she was upset that
we would not discuss her account with her husband. She is also upset that we contacted one of her references trying to locate her. The customer also claims that we did not shred a credit application for which she had been denied
In response, please note that Covington Credit does not discuss a customer’s non-public information or their account information with any third party without the customer’s consent. Now that we have the customer’s consent to discuss her account with her husband, this issue has been resolved. Regarding the branch contacting her references, Covington Credit has collection procedures in place to locate and contact past due customers to make payment arrangements. However, if a customer or a reference asks us to stop calling any phone number, we will honor that request. Concerning the customer’s concern that we did not shred her declined credit application, please note that Covington Credit is required by law to retain all turned down credit applications for months.
The customer’s desired settlement is that we deal with her husband regarding her account. Since we have the customer’s consent we will honor her request. In addition, we will also stop calling any references that we have on file. Since the customer’s desired settlement has been met, we will consider this complaint file closed
Thanks for the opportunity to respond
*** ***
Director of Governmental Affairs and Compliance
Southern Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I did not personally sign the agreement - the school principal did. I personally paid for the first night's accommodations out of MY pocket. According to the hotel - if you do not check in, you automatically are charged for the first night's rent. The drivers did not check in, did not notify the teacher, and by their own admittance - their employer. Someone, either Eastside Transportation Service or the drivers, owes ME for the first night's rentThe only thing that will resolve my complaint is for the return of my money
Regards,
*** ***

Bought a $10,long block Power Products cu in Bracket Killer, completely assembled All pistons are coming out of the bores by and every piston is hitting the cylinder heads,also the cam is set - degrees rdedCompetition Products takes no blame, says TriStar Machine did the assembly for them but TriStar says they were supplied every part to assemble and told to put it together with what they were sent by Competition ProductsAlthough they state there is no expessed warranty this engine should have been properly inspected and never sent out with their name on it in this condition

We have received the complaint filed regarding our Covington Credit office in Americus, GA.  In the complaint, the customer does not deny having a past due account with...

Covington Credit.  She claims that she is having difficulties making her payments due to financial difficulties.  The customer also alleges that in trying to make arrangements on her account that she has experienced poor customer service. 
In response, please note that the complainant’s account is due for July, August, September, October, and November in the amount of $707.00.  In reviewing the account, it appears that the branch personnel have been trying to work with the customer to help her get her account resolved and have repeatedly given the customer the time she requested to make her payments.  I have contacted Ms. [redacted] directly and we have agreed that she will pay $30 per week until the account is paid out or until she is able to pay more.  Her first $30 payment will be paid on 12/12/14.  If for any reason, Ms. [redacted] is unable to make a payment, she will contact the branch directly to inform them. 
Ms. [redacted]’s desired settlement was to get her account resolved.  Because arrangements have been made that are agreeable to all parties, we will consider this complaint file closed.
Thank you for the opportunity to respond.
[redacted]
Director of Governmental Affairs and Compliance
Southern Management

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