Covington Oaks and Olde Towne Apartments

On 5/11/we received a complaint in regards to the application cancellation of *** ***Mrs*** applied with Olde Towne Apartments in January 2016, with the anticipation of moving to the Bowling Green area on 5/1/A
signed application, application fee & application deposit was placedThe application was approved & Mrs*** was reserved an apartmentIt was conveyed to Mrs*** on several occasions that she was renting a unit in our new phase & that due to OSHA guidelines she would be unable to see the exact unit until we received our certificate of occupancy from the State of Kentucky as it was an active construction siteSeveral conversations were had with Mrs*** in regards to exact moving date & the progress of the apartment buildingAt no time was Mrs*** contacted about not being to occupy the unit by 5/1, as we were running on scheduleA lease agreement was sent to Mrs*** approximately the 18th of April when we confirmed that we would be able to house her on 5/It was on April 20th when we received an e-mail correspondence from Mrs*** stating that she did not agree with some of the verbiage in the NAA lease & she had decided to cancel her application because she wanted to rent a house insteadAt that time it was explained to Mrs*** we would be happy to cancel her application, but that the only item that was refundable to her would be the pre-paid rentMrs*** questioned the decision not to refund her deposit & it was conveyed to her that the NAA application she signed clearly states the application fees & deposit is non-refundable once the application is approvedIt is also important to note that we had other tenants that moved in to the same building she applied for on or before 5/1/I have attached the correspondences to this e-mail, as well as, the application that states our rights to keep the application depositShould you have any further questions or need any additional information you are welcomed to contact me*** *** Community Manager-Covington Oaks & Olde Towne Apartments *** *** *** *** Bowling Green, KY ###-###-#### Office