Covolo Auto-Farm Service LLC

June 10, 2015RE: ID [redacted] Revdex.com,When the customer had his [redacted] dropped off, he requested that we repair the coolant leak As he stated in his complaint, there was an obvious problem It was coolant leaking from the timing cover, so that is what we repaired.The customer also stated in his complaint that we work from assumptions, and the repair was a mistake I’m not sure what assumptions he is talking about, but the timing cover was the major source of the fluid leakSince he had requested we fix the fluid leak that was what we repairedThere was no longer fluid leaking from the timing cover when we completed the re**irThere was no mistake made in that re**ir.The customer stated that he was told the vehicle was repaired and ready That is not true either When we completed re**iring the fluid leak at the timing cover, we could tell from the bubbles in the radiator, that there were more problems with the engine At that point, we stopped and called the customer to inform him of the situation He chose not to continue with any further repairsWe never tried to make him think that the car was totally repaired and ready to runThe customer states (1)that he was told by the tow truck driver that the heads were cracked, and (2) that he, the customer, is very experienced in vehicle maintenance If both were true, the customer would know the work required to replace the heads and that it would be quite costly It is not our policy to replace heads on a vehicle of that age for that very reason The cost is more than the vehicle is worthWe do have sincere sympathy for the mechanical problems the customer experienced but the work we performed on the vehicle was not a mistake, and the charge for that work was fair and honest so we do not feel that we owe the customer any reimbursement for re**irs nor is it our policy to reimburse for motel or food expenses

Nothing new is proposed hereMr.C [redacted] contends it’s my fault the problem wasn’t diagnosed correctly and doesn’t offer a resolutionIt should not be the responsibility of the consumer to diagnose their car problems when brought to a mechanicThey were informed the engine was overheated by the tow truck driver [redacted] and meThey simply assumed they found the problem, they didn’tHad I seen the bubbles in the coolant reservoir prior to **ying cash for the re**irs I wouldn’t have **id for this botched job I never claimed any formal training in auto re**ir though I have performed most of my own maintenance on this and other vehiclesThe thermostat they graciously replaced was replaced along with the intake manifold gasket prior to this tripThey are supposed to be trained mechanicsWhen a customer brings in a vehicle that was over heated in a construction zone on a freeway what would the logical diagnostic procedure be? I question if there is a qualified trained mechanic working there and challenge MrC [redacted] to present pat’s (the person who worked on my car) certifications.On Tuesday afternoon after I was informed the “jury rig” compound didn’t re**ir the head, I asked to speak with Dennis C***, he wasn’t availableI asked the receptionist if he would work with me on this problemI received a call from her and was informed he would notI guess he was available! When I arrived at the shop to retrieve my belonging my car was **rked outsideThe shop doors were closed, Dennis C [redacted] was not there nor were his employees except for the receptionistAs I finish loading my belonging I saw patI asked “Why didn’t you do the compression check?” He replied “I thought I found the problem”I should not have to pay for their assumptions and a repair that did not address the true problem, cracked head/head gasket

Revdex.com: I would like my complaint ID [redacted] , to be handled through an Arbitration hearing with Revdex.comRegards,I accept binding arbitrationI now live in **and can not attent a hearingI request acomidation for this situationI will need to contact Mr [redacted] the tow truck driver to confirm my account of the eventsI'm a layman and not familiar with these proceduresI've never sued anyone and request assistance within the Revdex.com guidelines Thank you for your assitance [redacted] ***

Revdex.com:I would like my complaint ID ***, to be handled through an Arbitration hearing with Revdex.com.Regards,I accept binding arbitrationI now live in **and can not attent a hearingI request acomidation for this situationI will need to contact Mr *** the tow truck driver to confirm my account of the eventsI'm a layman and not familiar with these proceduresI've never sued anyone and request assistance within the Revdex.com guidelines Thank you for your assitance*** ***

COVOLO AUTO-FARM SERVICEP.OBOX Rees RoadMOUNTAIN VIEW, WY 82939Phone (307) 786-2277FAX (307) 786-4659Revdex.comRE: Complaint #***The car was brought to us with instructions to fix a water leak To our knowledge,
there was nothing said about a compression test at the time the car was dropped off Upon inspection, we found an obvious leak at the front water pump cover The customer stated that he did not think he had run the car long enough to overheat the engine and the usual smell of an overheated engine was not present With that information, it was determined that we would fix the obvious external leak.The car was dropped off Friday afternoon and we were unable to get right to it, so we worked it in first thing Monday morning The bill in question is to re**ir the leak at the front water pump cover We also replaced the thermostat at no cost to the customer for labor or **rts in an effort to save him some money We then determined that there were more extensive problems with the car at which point, we informed the customer of those problemsAfter discussing the options with him, he chose to purchase a used car from the tow company who later picked up the customers’ carBecause we have always tried to be fair in all our dealings with our customers, we have acquired many loyal customers over the last years We treated this customer with the same respect and concern as we do all our other customers, and feel that we charged a fair price for the work performed.Sincerely,Dennis C***

Complaint: ***
I am rejecting this response because:
Regards,
The tow truck driver, *** *** told your mechanic, **t, the heads were blown. *** refused to take the *** off the truck until somebody looked at it first. He told them they should do a compression check I called from the hotel and asked that a compression check be done**t saw the obvious problem while the Explorer was still on the tow truck and proceeded as on his assumptionHad the compression check been done as requested, it would have cost me less than $and I wouldn't have been in a hotel for four daysI hadn't met Dennis until I came to recover my *** and pay the bill I owned that *** for yearsI've replaced the heads, engine and transmisssion myselfI'm very experienced in vehicle maintenanceDo you think I would have **id for the re**irs had I seen gas bubbles in the coolant reseviour prior to paying? I was told the vehicle was repaired and ready. Their assumptions cost me $I don't feel I should have to pay for their mistake
*** ***

COVOLO AUTO-FARM SERVICEP.OBOX Rees RoadMOUNTAIN VIEW, WY 82939Phone (307) 786-2277FAX (307) 786-4659Revdex.comRE: Complaint #***The car was brought to us with instructions to fix a water leak To our knowledge, there was nothing said about a compression
test at the time the car was dropped off Upon inspection, we found an obvious leak at the front water pump cover The customer stated that he did not think he had run the car long enough to overheat the engine and the usual smell of an overheated engine was not present With that information, it was determined that we would fix the obvious external leak.The car was dropped off Friday afternoon and we were unable to get right to it, so we worked it in first thing Monday morning The bill in question is to re**ir the leak at the front water pump cover We also replaced the thermostat at no cost to the customer for labor or **rts in an effort to save him some money We then determined that there were more extensive problems with the car at which point, we informed the customer of those problemsAfter discussing the options with him, he chose to purchase a used car from the tow company who later picked up the customers’ car.Because we have always tried to be fair in all our dealings with our customers, we have acquired many loyal customers over the last years We treated this customer with the same respect and concern as we do all our other customers, and feel that we charged a fair price for the work performed.Sincerely,Dennis C***

Nothing new is proposed here. Mr.C[redacted] contends it’s my fault the problem wasn’t diagnosed correctly and doesn’t offer a resolution. It should not be the responsibility of the consumer to diagnose their car problems when brought to a mechanic. They were informed the engine was overheated by the tow truck driver [redacted] and me. They simply assumed they found the problem, they didn’t. Had I seen the bubbles in the coolant reservoir prior to **ying cash for the re**irs I wouldn’t have **id for this botched job.  I never claimed any formal training in auto re**ir though I have performed most of my own maintenance on this and other vehicles. The thermostat they graciously replaced was replaced along with the intake manifold gasket prior to this trip. They are supposed to be trained mechanics. When a customer brings in a vehicle that was over heated in a construction zone on a freeway what would the logical diagnostic procedure be?   I question if there is a qualified trained mechanic working there and challenge Mr. C[redacted] to present pat’s (the person who worked on my car) certifications.On Tuesday afternoon after I was informed the “jury rig” compound didn’t re**ir the head, I asked to speak with Dennis C[redacted], he wasn’t available. I asked the receptionist if he would work with me on this problem. I received a call from her and was informed he would not. I guess he was available! When I arrived at the shop to retrieve my belonging my car was **rked outside. The shop doors were closed, Dennis C[redacted] was not there nor were his employees except for the receptionist. As I finish loading my belonging I saw pat. I asked “Why didn’t you do the compression check?” He replied “I thought I found the problem”I should not have to pay for their assumptions and a repair that did not address the true problem, cracked head/head gasket.

June 10, 2015RE:  ID[redacted]Revdex.com,When the customer had his 1992 [redacted] dropped off, he requested that we repair the coolant leak.  As he stated in his complaint, there was an obvious problem.  It was coolant leaking from the timing cover, so that is what we repaired.The customer also stated in his complaint that we work from assumptions, and the repair was a mistake.  I’m not sure what assumptions he is talking about, but the timing cover was the major source of the fluid leak. Since he had requested we fix the fluid leak that was what we repaired. There was no longer fluid leaking from the timing cover when we completed the re**ir. There was no mistake made in that re**ir.The customer stated that he was told the vehicle was repaired and ready.  That is not true either.  When we completed re**iring the fluid leak at the timing cover, we could tell from the bubbles in the radiator, that there were more problems with the engine.  At that point, we stopped and called the customer to inform him of the situation.  He chose not to continue with any further repairs. We never tried to make him think that the car was totally repaired and ready to run. The customer states (1)that he was told by the tow truck driver that the heads were cracked, and (2) that he, the customer, is very experienced in vehicle maintenance.  If both were true, the customer would know the work required to replace the heads and that it would be quite costly.  It is not our policy to replace heads on a vehicle of that age for that very reason.  The cost is more than the vehicle is worth. We do have sincere sympathy for the mechanical problems the customer experienced but the work we performed on the vehicle was not a mistake, and the charge for that work was fair and honest so we do not feel that we owe the customer any reimbursement for re**irs nor is it our policy to reimburse for motel or food expenses.

Revdex.com:
I would like my complaint ID [redacted], to be handled through an Arbitration hearing with Revdex.com.
Regards,I accept binding arbitration. I now live in **. and can not attent a hearing. I request acomidation for this situation. I will need to contact Mr [redacted] the tow truck driver to confirm my account of the events. I'm a layman and not familiar with these procedures. I've never sued anyone and request assistance within the Revdex.com guidelines Thank you for your assitance[redacted]

June 10, 2015RE:  ID[redacted]Revdex.com,When the customer had his 1992 [redacted] dropped off, he requested that we repair the coolant leak.  As he stated in his complaint, there was an obvious problem.  It was coolant leaking from the timing cover, so that is what we repaired.
The customer also stated in his complaint that we work from assumptions, and the repair was a mistake.  I’m not sure what assumptions he is talking about, but the timing cover was the major source of the fluid leak. Since he had requested we fix the fluid leak that was what we repaired. There was no longer fluid leaking from the timing cover when we completed the re**ir. There was no mistake made in that re**ir.
The customer stated that he was told the vehicle was repaired and ready.  That is not true either.  When we completed re**iring the fluid leak at the timing cover, we could tell from the bubbles in the radiator, that there were more problems with the engine.  At that point, we stopped and called the customer to inform him of the situation.  He chose not to continue with any further repairs. We never tried to make him think that the car was totally repaired and ready to run. 
The customer states (1)that he was told by the tow truck driver that the heads were cracked, and (2) that he, the customer, is very experienced in vehicle maintenance.  If both were true, the customer would know the work required to replace the heads and that it would be quite costly.  It is not our policy to replace heads on a vehicle of that age for that very reason.  The cost is more than the vehicle is worth. 
We do have sincere sympathy for the mechanical problems the customer experienced but the work we performed on the vehicle was not a mistake, and the charge for that work was fair and honest so we do not feel that we owe the customer any reimbursement for re**irs nor is it our policy to reimburse for motel or food expenses.