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Cow Girls Untamed Reviews (12)

Business Response to a Complaint cellPadding=0> Complaint ID#: [redacted] Company Name: Cowgirls Untamed Company Contact: Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: This order did take over a month to deliver to the customer and we apologized to her several timesUnfortunately, this order was placed during a time our company was in a transition move from CA to KYWe never intended for the order to take as long as it didWe did share this fact with the customer and offered our apologies and a chance to cancel the orderAny comments we made on shipping were based on what our supplier told us and and we were clear with our customer that we were waiting on the delivery from our supplierWe kept getting delays from our supplyer and did pass that info on the our customer and left it up to our customer if she wanted a refund of the order that we offeredThese communications were documented via emails on 9/23, 10/and finally 10/We did offer refunds for shipping and a discount that were both refused by the customerThe order did finally ship to the customer on 10/and was received and kept on 10/The customer received and kept the order but We would still be willing to stand by the discount and refund offer we made of to close this complaintThanks, Cowgirls Untamed Sent on: 11/23/9:20:AM

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Cowgirls Untamed Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: This customer placed an order 3-27, and we shipped it 4-1-On our website, we state that the quickest way to reach us is by Facebook MessagesWe reviewed our email by doing a "search" for her email addressIt came up for when she paid for her order and when we shipped it on April 1stWe see no signs at contacting us by email but sometimes the emails do go to spamWe receive hundreds of emails each day, and we try to answer as many as we can, and refer them to our Facebook Page for quicker customer serviceWe are a small business - Family Owned , and our phone line does get full periodicallyThat's why we ask customers to go to our Facebook Message pageOur policy is on our website, and directs the customer to Facebook MessagesHere is our policy on defective item returns"If your item is received, and it is DEFECTIVE, contact us on Facebook Messages to get a RETURN AUTHORIZATION #As long as it has only been days, we will issue you a refund OR store creditThe returning item(s) can't have any odors that would allow prevent the item to sell: cigarette smoke, pet dander and odor, detergent, perfume, etc" She received the order on the `1stHer return ability would have ended today 4/15/So, she meets the deadlineHer receipt is here, and she needs to return - the item per our policy & per the RETURN POLICY paperwork she receivedShe needs to have the RA# [redacted] under our addressThis will allow for faster processingOnce the item is returned, we can process the refundSend the return to the following address: [redacted] Sent on: 4/15/9:53:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The return policy of Cowgirls Untamed is that I do not get a refund, but MUST accept store credit for the item I returned, per the Return Policy paperworkIt says, "If you receive your item(s), and decide it's not working for you, you can get store credit, as long as it is NOT one of our NON RETURNABLE ITEMS--see list AND is returned within days of receipt." I tried to get a hold of them about times by email and phone, to tell them that I wanted a full refund and didn't want anything else in their store, since the sweater I bought for $literally fell apart when I tried it on. I do not have a Facebook account, so could not get a hold of them that waySo, I used their email address, which is listed in all-caps type at the bottom of the Return Processing pageIt is not unreasonable for me to have expected a response to one of my 4-emails to that address, since it is listed on their paperworkThey said my emails may have gone in to their spam folder; if emails go to spam, then they should check their spam folder more frequently, especially since there is a return deadline of daysThere is no reason for my gmail account to have gone into their spam folder.They said in their response that their defective items policy is: "If your item is received, and it is DEFECTIVE, contact us on Facebook Messages to get a RETURN AUTHORIZATION#..As long as it has only been days, we will issue you a refund OR store credit." This is found nowhere, nowhere, nowhere on the Return Processing paperworkNOWHEREWhich is why I tried to contact them.What it says is: "PROCESSING RETURNS for STORE CREDIT or EXCHANGE will happen within 5-business days after receipt of the return." (their all-caps).Then, they said I received my order on April 1, 2015, but at the top of their response, they stated they shipped it on that dateI didn't receive it until the 5th. Last, they did not offer to pay for the shipping, to or from, which is ridiculous. What a bogus outfitI've never experienced anything like it
Regards,
*** ***

Business
Response to a Complaint
"width:95.0%>
Complaint ID#:
***
Company Name:
Cowgirls Untamed
Company Contact:
*** ***
Company Phone:
***
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
Response:
This customer placed an order 3-27, and we
shipped it 4-1-On our website, we state that the quickest way to reach us
is by Facebook MessagesWe reviewed our email by doing a "search"
for her email addressIt came up for when she paid for her order and when we
shipped it on April 1stWe see no signs at contacting us by email but
sometimes the emails do go to spamWe receive hundreds of emails each day, and
we try to answer as many as we can, and refer them to our Facebook Page for
quicker customer serviceWe are a small business - Family Owned , and our
phone line does get full periodicallyThat's why we ask customers to go to our
Facebook Message pageOur policy is on our website, and directs the customer
to Facebook MessagesHere is our policy on defective item returns"If your
item is received, and it is DEFECTIVE, contact us on Facebook Messages to get a
RETURN AUTHORIZATION #As long as it has only been days, we will issue you
a refund OR store creditThe returning item(s) can't have any odors that would
allow prevent the item to sell: cigarette smoke, pet dander and odor,
detergent, perfume, etc" She received the order on the `1stHer return
ability would have ended today 4/15/So, she meets the deadlineHer receipt
is here, and she needs to return - the item per our policy & per the RETURN
POLICY paperwork she receivedShe needs to have the RA#*** under our
addressThis will allow for faster processingOnce the item is returned, we
can process the refundSend the return to the following address: *** * *** ** *** ** ***
Sent on:
4/15/9:53:PM

We have spoken with this customer on sveral occasionsMistakes happen, and we made oneWe tried to correct it. This customer was already been refunded 2/23/16: Unique Transaction ID #
*** Don thru Paypal. Thanks, *** *** Cowgirls Untamed, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The return policy of Cowgirls Untamed is that I do not get a refund, but MUST accept store credit for the item I returned, per the Return Policy paperworkIt says, "If you receive your item(s), and decide it's not working for you, you can get store credit, as long as it is NOT one of our NON RETURNABLE ITEMS--see list AND is returned within days of receipt." I tried to get a hold of them about times by email and phone, to tell them that I wanted a full refund and didn't want anything else in their store, since the sweater I bought for $literally fell apart when I tried it on.
I do not have a Facebook account, so could not get a hold of them that waySo, I used their email address, which is listed in all-caps type at the bottom of the Return Processing pageIt is not unreasonable for me to have expected a response to one of my 4-emails to that address, since it is listed on their paperworkThey said my emails may have gone in to their spam folder; if emails go to spam, then they should check their spam folder more frequently, especially since there is a return deadline of daysThere is no reason for my gmail account to have gone into their spam folderThey said in their response that their defective items policy is: "If your item is received, and it is DEFECTIVE, contact us on Facebook Messages to get a RETURN AUTHORIZATION#..As long as it has only been days, we will issue you a refund OR store credit." This is found nowhere, nowhere, nowhere on the Return Processing paperworkNOWHEREWhich is why I tried to contact themWhat it says is: "PROCESSING RETURNS for STORE CREDIT or EXCHANGE will happen within 5-business days after receipt of the return." (their all-caps)Then, they said I received my order on April 1, 2015, but at the top of their response, they stated they shipped it on that dateI didn't receive it until the 5th.
Last, they did not offer to pay for the shipping, to or from, which is ridiculous.
What a bogus outfitI've never experienced anything like it
Regards,
*** ***

'Verdana", sans-serif'>Business Response to a Complaint
Complaint ID#:
***
Company Name:
Cowgirls Untamed
Company Contact:
Company Phone:
***
Company Email:
***
Person Who Sent the Complaint:
*** *** ***
Staff Member:
*** ***
Response:
This order was placed during a time our company was in transition from a CA address to a KY address and a delay did occurOur communications systems were not working properly during this time frame and we were not prompt with our replysWe appologized to the customer, explained what happened and did refund the orderDuring this process, the customer was upset which we completely understand but she began to attack us on our Face Book account with desparaging remarks in an attempt to discredit our companyWe are really sorry this happened and did give a full refund
Sent on: 11/23/9:47:AM

We have spoken with this customer on sveral occasions. Mistakes happen, and we made one. We tried to correct it. This customer was already been refunded 2/23/16: Unique Transaction ID # [redacted].  Don thru Paypal.  Thanks, [redacted] Cowgirls Untamed, LLC

I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Business Response to a Complaint
cellPadding=0>
Complaint ID#:
[redacted]
Company Name:
Cowgirls Untamed
Company Contact:
Company Phone:
[redacted]
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
[redacted]
Response:
This order did take over a month to deliver to the customer and we apologized to her several times. Unfortunately, this order was placed during a time our company was in a transition move from CA to KY. We never intended for the order to take as long as it did. We did share this fact with the customer and offered our apologies and a chance to cancel the order. Any comments we made on shipping were based on what our supplier told us and and we were clear with our customer that we were waiting on the delivery from our supplier. We kept getting delays from our supplyer and did pass that info on the our customer and left it up to our customer if she wanted a refund of the order that we offered. These communications were documented via emails on 9/23, 10/8 and finally 10/9. We did offer refunds for shipping and a discount that were both refused by the customer. The order did finally ship to the customer on 10/16 and was received and kept on 10/20. The customer received and kept the order but We would still be willing to stand by the discount and refund offer we made of to close this complaint. Thanks, Cowgirls Untamed
Sent on: 11/23/2014 9:20:12 AM

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Business
Response to a Complaint
font-family:"Verdana",sans-serif">Complaint ID#:


[redacted]




Company Name:


Cowgirls Untamed




Company Contact:


[redacted]




Company Phone:


[redacted]




Company Email:


[redacted]




Person Who Sent the Complaint:


[redacted]




Staff Member:



Response:
This customer placed an order 3-27, and we
shipped it 4-1-15. On our website, we state that the quickest way to reach us
is by Facebook Messages. We reviewed our email by doing a "search"
for her email address. It came up for when she paid for her order and when we
shipped it on April 1st. We see no signs at contacting us by email but
sometimes the emails do go to spam. We receive hundreds of emails each day, and
we try to answer as many as we can, and refer them to our Facebook Page for
quicker customer service. We are a small business - Family Owned , and our
phone line does get full periodically. That's why we ask customers to go to our
Facebook Message page. Our policy is on our website, and directs the customer
to Facebook Messages. Here is our policy on defective item returns"If your
item is received, and it is DEFECTIVE, contact us on Facebook Messages to get a
RETURN AUTHORIZATION #.. As long as it has only been 14 days, we will issue you
a refund OR store credit. The returning item(s) can't have any odors that would
allow prevent the item to sell: cigarette smoke, pet dander and odor,
detergent, perfume, etc. " She received the order on the `1st. Her return
ability would have ended today 4/15/15. So, she meets the deadline. Her receipt
is here, and she needs to return - the item per our policy & per the RETURN
POLICY paperwork she received. She needs to have the RA#[redacted] under our
address. This will allow for faster processing. Once the item is returned, we
can process the refund. Send the return to the following address: [redacted]
Sent on:
4/15/2015 9:53:15 PM

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Address: 11809 Peak Pl Apt 204, Louisville, Kentucky, United States, 40229-8377

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