As a loyal customer, I have to call in at least two times per year to renegotiate my terms as they randomly "expire" my promotions, on different dates then they originally setThese calls typically take 1-hours speaking to at least tiers of supporting before you eventually talk to someone that can help youThis time, the accounts manager was blatantly rude to me and told me on multiple occasions that my opinions were wrong and that my history with the company is not correct when I'm the one that lived itAs an office manager, I know how to treat difficult customers, and that is not howIn addition to the ridiculous prices, we have technical issues on average once per month
The new boxes you are requiring are obtrusive as well as a headache to hoand program and another remote- please!!!! Could you have managed to force this on us with a few less ugly , cumbersome cords/aaaaggghhhhh!
I have been with time warner cable for about yearsI never had any problem until I had to cut back on my services due to the fact that I mostly job and could not afford there ever rising pricesI have a bill due of dollars due on the 24th of JanSo, I called to report some downed cable lines and could not get throughEvery time I called I would be transferred to billingSo, I spoke with billing in hopes they could connect me with someone who could help, no such luckI was harrassesd, the agent would not listen to me, repeatedly he spoke over me so I could not speak and he would not allow me to speak with someone over himAfter that he just stayed on the line and said nothingMy bill is not due until the 24th of January, at least that is what' it says on my statementToday is January 14th
No one will speak to me at this company until I pay a bill that is not due for another days!!!!! This is very poor customer service
Time Warner Cable has some of the worst business practices I have ever seen! We took out a phone/cable/internet promo 6-months ago I am a software developer, so we opted for the highest internet speed available The internet continually ran at around 30% of the the advertised speed; even slower on weekends We pulled the phone # from the account to go to *** They pulled our promo rate & almost doubled our bill, w/o even a notification We cancelled TWC in December We were told to WAIT for a final bill When we got it, I tried to pay online, only to find we had been locked out of the account I sent a paper check that took almost full weeks to clear & NOW were getting 3-calls a day from a collection adjacency, on a CLOSED, PAID-IN-FULL account! Thankfully my area has *** Never again TWC!
I have spoken with twc multiple times to have my internet fixed
They have come
Out and changed the cable to my hkuse and this has not worked
I have had multiple service calls and these have not workes
Most recently they sent me a new modem
This modem does not work
I was schedules to hVe a supervisor come
To my house tonight to fox the problem
I received an email confirming the appointment and I also called them and confirmed
They never showed up
When I called them , I was told someone called me but I have no record of a phone call nor a voicemail and tec cannot find a record of why the appointment was chnaged
I receive a long list of sorrys but no help
In the meantime I am charged for the service I dont receive
This company does an awful job with customer service and delivering a product that people pay for
They are unreliable and impersonal
My children cannot do their homework and my wife and I cannot do our work as required by our employers
The phone number to my account is XXX XXX-XXXX
Everytine I call twc they review my record and admit what bad service they have provided
Time Warner does not keep their install appointments as advertised. When they are unable to keep an appointment they place the paid customer behind those with appointments after them, delaying the install for several days. False advertisement is a regular practice of this company. I suggest that you not do business with this company unless you have no other choice!
Time Warner Cable is extremely difficult to do business with and overcharges customers for services they never purchased. TWC makes a lot of money overcharging people for cable boxes. Beware in doing business with TWC. They have a lot of hidden charges and make it very hard to dispute any overcharges. I spent 30 minutes on the phone with TWC working to resolve a charge on my account that I didn't agree to the service for. When I thought everything was resolved and my balance was 0, I received a bill for the previously contest charge AND an $80 charge.
This is absolutely the worst company's customer service I have ever had to "endure". The customer service representatives are the worst I have ever encountered. On March 16, 2015, we requested a new cable box and wi fi modem be fed-exed to our home address. We have had to make 3 more calls from March 16, through March 29, 2015, to find out why the box was not sent to us. They kept telling us the "order has been placed and closed" We have never received the box and modem, and we were then charged for the wi-fi fee on our billing statement!. They took our money, but gave no service. They could not locate the fed ex tracking numbers to even be able to track the box. In other words, in my opinion, the box was never sent. When my husband and I wanted to speak to a "manager", we were told no managers are available to speak with us. Then we asked that one call us, and we never received a call. We have to go to their site on Atlantic Avenue in Raleigh to get our own box. We have advised them that we will do that. We then have to get them to straighten out our bill for services we never received. Maybe the Attorney General's office would like a copy of this report. We will be looking into other alternatives for TV cable, and internet in the near future.
My husband and I have been customers of TWC for many years ([redacted]) but because of recent events, we have had to question whether our loyalty to the company is appreciated. We are both in the IT industry (I work at [redacted]) and often need the ability to work from our home.
We recently purchased a new home in [redacted] NC. We attempted to transfer our service to the new location, which is new construction. When my husband called the transfer we were told the address was not in your system, so there needed to be a survey completed. My husband was given an order number and we waited.
We received an email advising our order had been canceled, so my husband called back. They told him there was no drop by the house so there was no service. I contacted the HOA and asked them if they had any suggestions on internet service at our address. The president of the HOA advised that we should use TWC as they had it run throughout the subdivision previously. I called the service availability department back and asked them what we needed to do in order to get service since all of our neighbors already had it (even our next door neighbor has access to it). When I called back I was told the cost as $8700 before I was transferred to someone else. The new rep on the phone advised we needed to have another survey done and they first rep should not have quoted that amount. We put in another order for them to survey for the total and she stated it would take 3-5 business days.
Last Friday (12/2/2016) the guy came out to survey. When he was done, he stated the distance from the box was 247' and the maximum was 250' so there should be no issue for them to drop the cable. Then, on Saturday 12/3, we receive an email again stating our order was canceled and we needed to call to make payment arrangements. I called the same day but the office was closed, so I called Monday morning. The rep on the phone advised we needed to pay $5000 to have 260' feet of cable run along with purchasing a power box. I was confused at that point. How could the guy tell us the complete opposite and then we get this? Additionally, how can you guys really charge us 5k when there is already service in the neighborhood AND you are going to continue to make money off us for as long as we live in that house. I requested to speak to a supervisor and was told none were available, but I would receive a call within 24-48 hours. Today is 48 hours and no call. When called back to find out why no one had called, the rep advised all supervisors were in a meeting but she would have her supervisor call when he got into work at noon. Horrible service!!!
We have gotten the run around from this company over and over. They want us to pay $5,000 for equipment that we will not own; how is that right? They have been providing inconsistent information throughout this ridiculous process.
Time Warner increased my monthly bill to a plan I did not authorize and has charged me for service I do not receive. They did not contact me or offer explanation on the bill. This is audacious.
After being placed on hold for 30 minutes when I asked to speak to a supervisor, I have resorted to this.
They have a monopoly in my area. If I had another choice for my internet service, I would leave Time Warner immediately.
requested service 1st installer wanted to ground cable to side of power meter box
told him no that it would be a improper ground and didn't follow proper grounding and bonding code. said he had to install that way I told him no he left.
I asked that a supervisor come out made apt for supervisor instead 2nd installer came out still did not want to do proper install and left. both times I told sales what need to be done for install both times installer had no ideal about what needed to be done. I have 37 years exp installing communication cable I am also a Bicsi trained
technician. If I tried to install communication cable like TWC I would lose my job
worst company I have tried to conduct business at the age of 57
Yesterday a Time Warner contractor came onto our property to run a cable for one of our neighbors. My wife was home but never did the contractor check with my wife to see if it was ok to access our property. My wife went out to confront contractor to ask why he was on our property? I realize the Time Warner has terrible Customer Service. I should know I am a Time Warner Customer. Common courtesy is not something that is in their vocabulary? One would think that you would be more cautious when trespassing on peoples property?
TWC sold me services that known to be flawed. They sold me bundled services (phone, internet, and TV). All three services work in a diminished capacity. My TV is pixelating, my phone conversations are broken up, and my internet speed is not what I'm paying for (getting 17mbs vs 300mbs). They can not get a technician out to fix my issue for 9 days. I was told I was not a priority.
For the second time they have sent out incompetent people to perform work on their
services. They have cut lines on AT@T phone lines and on Direct TV lines. Disrupting services until it can be restored by the affected company. Time Warner is over stating their quality of services and work. This complaint will be echoed to the [redacted] and also the [redacted].
TWC has known for years a problem with their email servers, called a latency problem. They have promised for years we are working on it but still 4 years later, no solution. They offer no "automatic" credit for down time, since their computers alert engineers of system problems. You call and the customer reps try to put the issue back on the consumer. I know the latency issue does exist because an engineer told me directly when I called to complain about the issues with a service tech present in my home. Then the month of September they raise my bill without reason.
As a loyal customer, I have to call in at least two times per year to renegotiate my terms as they randomly "expire" my promotions, on different dates then they originally setThese calls typically take 1-hours speaking to at least tiers of supporting before you eventually talk to someone that can help youThis time, the accounts manager was blatantly rude to me and told me on multiple occasions that my opinions were wrong and that my history with the company is not correct when I'm the one that lived itAs an office manager, I know how to treat difficult customers, and that is not howIn addition to the ridiculous prices, we have technical issues on average once per month
The new boxes you are requiring are obtrusive as well as a headache to hoand program and another remote- please!!!! Could you have managed to force this on us with a few less ugly , cumbersome cords/aaaaggghhhhh!
I have been with time warner cable for about yearsI never had any problem until I had to cut back on my services due to the fact that I mostly job and could not afford there ever rising pricesI have a bill due of dollars due on the 24th of JanSo, I called to report some downed cable lines and could not get throughEvery time I called I would be transferred to billingSo, I spoke with billing in hopes they could connect me with someone who could help, no such luckI was harrassesd, the agent would not listen to me, repeatedly he spoke over me so I could not speak and he would not allow me to speak with someone over himAfter that he just stayed on the line and said nothingMy bill is not due until the 24th of January, at least that is what' it says on my statementToday is January 14th
No one will speak to me at this company until I pay a bill that is not due for another days!!!!! This is very poor customer service
Time Warner Cable has some of the worst business practices I have ever seen! We took out a phone/cable/internet promo 6-months ago I am a software developer, so we opted for the highest internet speed available The internet continually ran at around 30% of the the advertised speed; even slower on weekends We pulled the phone # from the account to go to *** They pulled our promo rate & almost doubled our bill, w/o even a notification We cancelled TWC in December We were told to WAIT for a final bill When we got it, I tried to pay online, only to find we had been locked out of the account I sent a paper check that took almost full weeks to clear & NOW were getting 3-calls a day from a collection adjacency, on a CLOSED, PAID-IN-FULL account! Thankfully my area has *** Never again TWC!
I have spoken with twc multiple times to have my internet fixed
They have come
Out and changed the cable to my hkuse and this has not worked
I have had multiple service calls and these have not workes
Most recently they sent me a new modem
This modem does not work
I was schedules to hVe a supervisor come
To my house tonight to fox the problem
I received an email confirming the appointment and I also called them and confirmed
They never showed up
When I called them , I was told someone called me but I have no record of a phone call nor a voicemail and tec cannot find a record of why the appointment was chnaged
I receive a long list of sorrys but no help
In the meantime I am charged for the service I dont receive
This company does an awful job with customer service and delivering a product that people pay for
They are unreliable and impersonal
My children cannot do their homework and my wife and I cannot do our work as required by our employers
The phone number to my account is XXX XXX-XXXX
Everytine I call twc they review my record and admit what bad service they have provided
Time Warner does not keep their install appointments as advertised. When they are unable to keep an appointment they place the paid customer behind those with appointments after them, delaying the install for several days. False advertisement is a regular practice of this company. I suggest that you not do business with this company unless you have no other choice!
Time Warner Cable is extremely difficult to do business with and overcharges customers for services they never purchased. TWC makes a lot of money overcharging people for cable boxes. Beware in doing business with TWC. They have a lot of hidden charges and make it very hard to dispute any overcharges. I spent 30 minutes on the phone with TWC working to resolve a charge on my account that I didn't agree to the service for. When I thought everything was resolved and my balance was 0, I received a bill for the previously contest charge AND an $80 charge.
This is absolutely the worst company's customer service I have ever had to "endure". The customer service representatives are the worst I have ever encountered. On March 16, 2015, we requested a new cable box and wi fi modem be fed-exed to our home address. We have had to make 3 more calls from March 16, through March 29, 2015, to find out why the box was not sent to us. They kept telling us the "order has been placed and closed" We have never received the box and modem, and we were then charged for the wi-fi fee on our billing statement!. They took our money, but gave no service. They could not locate the fed ex tracking numbers to even be able to track the box. In other words, in my opinion, the box was never sent. When my husband and I wanted to speak to a "manager", we were told no managers are available to speak with us. Then we asked that one call us, and we never received a call. We have to go to their site on Atlantic Avenue in Raleigh to get our own box. We have advised them that we will do that. We then have to get them to straighten out our bill for services we never received. Maybe the Attorney General's office would like a copy of this report. We will be looking into other alternatives for TV cable, and internet in the near future.
My husband and I have been customers of TWC for many years ([redacted]) but because of recent events, we have had to question whether our loyalty to the company is appreciated. We are both in the IT industry (I work at [redacted]) and often need the ability to work from our home.
We recently purchased a new home in [redacted] NC. We attempted to transfer our service to the new location, which is new construction. When my husband called the transfer we were told the address was not in your system, so there needed to be a survey completed. My husband was given an order number and we waited.
We received an email advising our order had been canceled, so my husband called back. They told him there was no drop by the house so there was no service. I contacted the HOA and asked them if they had any suggestions on internet service at our address. The president of the HOA advised that we should use TWC as they had it run throughout the subdivision previously. I called the service availability department back and asked them what we needed to do in order to get service since all of our neighbors already had it (even our next door neighbor has access to it). When I called back I was told the cost as $8700 before I was transferred to someone else. The new rep on the phone advised we needed to have another survey done and they first rep should not have quoted that amount. We put in another order for them to survey for the total and she stated it would take 3-5 business days.
Last Friday (12/2/2016) the guy came out to survey. When he was done, he stated the distance from the box was 247' and the maximum was 250' so there should be no issue for them to drop the cable. Then, on Saturday 12/3, we receive an email again stating our order was canceled and we needed to call to make payment arrangements. I called the same day but the office was closed, so I called Monday morning. The rep on the phone advised we needed to pay $5000 to have 260' feet of cable run along with purchasing a power box. I was confused at that point. How could the guy tell us the complete opposite and then we get this? Additionally, how can you guys really charge us 5k when there is already service in the neighborhood AND you are going to continue to make money off us for as long as we live in that house. I requested to speak to a supervisor and was told none were available, but I would receive a call within 24-48 hours. Today is 48 hours and no call. When called back to find out why no one had called, the rep advised all supervisors were in a meeting but she would have her supervisor call when he got into work at noon. Horrible service!!!
We have gotten the run around from this company over and over. They want us to pay $5,000 for equipment that we will not own; how is that right? They have been providing inconsistent information throughout this ridiculous process.
DO NOT USE TWC!!!!
Time Warner increased my monthly bill to a plan I did not authorize and has charged me for service I do not receive. They did not contact me or offer explanation on the bill. This is audacious.
After being placed on hold for 30 minutes when I asked to speak to a supervisor, I have resorted to this.
They have a monopoly in my area. If I had another choice for my internet service, I would leave Time Warner immediately.
requested service 1st installer wanted to ground cable to side of power meter box
told him no that it would be a improper ground and didn't follow proper grounding and bonding code. said he had to install that way I told him no he left.
I asked that a supervisor come out made apt for supervisor instead 2nd installer came out still did not want to do proper install and left. both times I told sales what need to be done for install both times installer had no ideal about what needed to be done. I have 37 years exp installing communication cable I am also a Bicsi trained
technician. If I tried to install communication cable like TWC I would lose my job
worst company I have tried to conduct business at the age of 57
Yesterday a Time Warner contractor came onto our property to run a cable for one of our neighbors. My wife was home but never did the contractor check with my wife to see if it was ok to access our property. My wife went out to confront contractor to ask why he was on our property? I realize the Time Warner has terrible Customer Service. I should know I am a Time Warner Customer. Common courtesy is not something that is in their vocabulary? One would think that you would be more cautious when trespassing on peoples property?
TWC sold me services that known to be flawed. They sold me bundled services (phone, internet, and TV). All three services work in a diminished capacity. My TV is pixelating, my phone conversations are broken up, and my internet speed is not what I'm paying for (getting 17mbs vs 300mbs). They can not get a technician out to fix my issue for 9 days. I was told I was not a priority.
For the second time they have sent out incompetent people to perform work on their
services. They have cut lines on AT@T phone lines and on Direct TV lines. Disrupting services until it can be restored by the affected company. Time Warner is over stating their quality of services and work. This complaint will be echoed to the [redacted] and also the [redacted].
TWC has known for years a problem with their email servers, called a latency problem. They have promised for years we are working on it but still 4 years later, no solution. They offer no "automatic" credit for down time, since their computers alert engineers of system problems. You call and the customer reps try to put the issue back on the consumer. I know the latency issue does exist because an engineer told me directly when I called to complain about the issues with a service tech present in my home. Then the month of September they raise my bill without reason.