Cowart Door Systems

Initial Business Response / [redacted] (1000, 5, 2017/03/18) */ Customer had service on 3/5/17,notified us on 3/6/of a concern and we advised to have vehicle brought in for inspection, she stated to the technician that she didn't have time to listen to us and wanted to be refunded and paid and hung up on the technicianAt this point we had no supportive informationWe promptly addressed this concern internally, as is our policy and procedure, spoke to all employees present at time of service and reviewed video of serviceI contacted her on 3/7/via telephone and again made little progress as she stated had already filed a Revdex.com complaint and don't need us and hung upWe followed up with a letter on the same day, 3/7/as attachedInteresting that she claimed to have already filed a Revdex.com complaint on our phone conversation, yet her claim states what she said on our phone call and speaks of our letterAt this point there is very little we can say or do without any factual data presentedWe would consider all claims that are not verifiable to be suspicious in nature and cannot appropriately conclude otherwiseA significant amount of time has passed and may have compromised any inspection we may conduct but we remain willing to do soWithout any evidence of this claim we withhold our findings until any such evidence is presented

Initial Business Response /* (1000, 5, 2017/03/18) */
Customer had service on 3/5/17,notified us on 3/6/17 of a concern and we advised to have vehicle brought in for inspection, she stated to the technician that she didn't have time to listen to us and wanted to be refunded and paid and hung up on...

the technician. At this point we had no supportive information. We promptly addressed this concern internally, as is our policy and procedure, spoke to all employees present at time of service and reviewed video of service. I contacted her on 3/7/17 via telephone and again made little progress as she stated had already filed a Revdex.com complaint and don't need us and hung up. We followed up with a letter on the same day, 3/7/17 as attached. Interesting that she claimed to have already filed a Revdex.com complaint on our phone conversation, yet her claim states what she said on our phone call and speaks of our letter. At this point there is very little we can say or do without any factual data presented. We would consider all claims that are not verifiable to be suspicious in nature and cannot appropriately conclude otherwise. A significant amount of time has passed and may have compromised any inspection we may conduct but we remain willing to do so. Without any evidence of this claim we withhold our findings until any such evidence is presented.