Cowboom

Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ Thank you for contacting usWe emailed you [redacted] @gmail.com stating that we found you a %s and invoiced you for itPlease call us at [redacted] and reference invoice [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the verizon iphone 5s but I wish it didn't take hours out of my day for something that was not my fault

Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ We have provided return labels for every invoice purchased and for the items return, a full refund has been issuedUnfortunately if the customers opts out of using our labels when they are issued and chooses to keep the item after the return has been authorized they are doing so at their own riskWe clearly advertise that our return policy is daysAs stated, all invoices purchased were issued return labels with the option of a full refundWe show that invoices were returned for full refundsOne invoice was offered a return for a full refund however the customer requested a partial refundThe remaining invoices were issued labels however the items were never returned and the returns were canceled by our system days laterUnfortunately at this time no further offer will be provided Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Cowboom and UnBranded (Best Buy) are together committing fraud, selling tablets that they knew they would break after some use due to this issue, and they never disclosed this precondition This reply is ridiculous, and is not linked to the complain I'm making hereThe 15-day return period is to inspect the item and see if it matches the condition in which it was soldRegardless of label and returns issued, your product was sold with a known problem, that breaks after this 15-day period, and you know thatI'm sure you are happy that it wasn't returned - that way you guaranteed your money, and did not have to do a recall to fix this Power button that you knew it would break at some point, but not before the 15-day return period This is a fraud, organized crimeMoney talks more than ethics today, right, Cowboom/UnBrandedCongratulations in achieving your sales goals

Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ We apologize for any inconveniences that our error may have causedAt this time we see that we are unable to replace the item with the correct modelWe see that a return authorization has been issued and a full refund will be processed once your item is received Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Respondent from Cowboom, Please understand there is a concept which is called "time value of money and the opportunity cost" your mistake has wasted our time, during that time there were other deals available as well, for example Microsoft on their website was selling a brand new with a $discount but because of this fraudulent business which has mislead us into buying from you we could not order or take advantage of that promotion, "At this point you have accepted your mistake" I refuse to return the item and would like to appeal an exchange for the item which is listed under "Included section of the invoice" or if not then as we have lost a $promotion form Microsoft I would like to be compensated for the same amountRegards, Complainant Final Business Response / [redacted] (4000, 9, 2015/07/13) */ As we have mentioned to you verbally as well as through this forum, we are unable to offer the resolution that you seekOnce your item is returned a full refund will be issuedWe apologize for any inconveniences that this may cause Final Consumer Response / [redacted] (2000, 15, 2015/07/14) */ I have sent their item back with tracking number [redacted] , Please ask them to give us back our money ASAP

Initial Business Response / [redacted] (1000, 6, 2015/12/09) */ We apologize for any inconveniences that your concern may be causing youWe are a liquidation company with limited inventoryAll of our promotions are offered on a first come first serve basis while supplies lastUnfortunately the item you are looking for is sold out and an order cannot be fulfilled Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is unacceptable to offer no help whatsoeverI understand you are a liquidation company but you are a company in business to sell onlineWhen your website is not working properly and your website refers the customer to customer service for assistance and then customer service offers no assistance with the orderThen the company should try to resolve the problemI attached proof in the original complaint that the item was in fact in stock and added to my cartI tried to pay for the item and the website glitched many times, and asked me to contact customer serviceI did that as well as contacted my bank (which was fine and I had made several other purchases successfully that day)Please honor your price your company advertised since your website was not working properly and your customer service was also very much lacking in offering any kind of helpPlease honor the price for a comparable desktop or offer me a $store credit to use since the original offer was $off the Dell AIO computerThank you very much in advance for your help Final Business Response / [redacted] (4000, 11, 2015/12/15) */ We apologize for any inconveniences that this may cause however we will not be able to honor the promotion as the item is no longer available at the price you are requestingWe do not price match for different model numbersUnfortunately the issue that arose with your payments was due to the address that you providedOur merchant shows that the AVS came back as not a match numerous timesUnfortunately this is not an issue that we can resolve for our customer as it is due to the billing address provided and their merchant card company

Initial Business Response /* (1000, 6, 2015/12/21) */
We apologize for any inconveniences that your concern may be causingWe see that you have been working with our reps to get an order placedPlease call our customer service team at 888-602-for further assistance
Initial Consumer
Rebuttal /* (2000, 8, 2015/12/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They made it right and I got one shipped to meAfter a bit more hassle with credit card billing address, delays in responding to said credit card billing issuesI hope they fix their website to avoid more issues with other customers

Initial Business Response /* (1000, 8, 2015/10/09) */
We apologize for any inconveniences that this may have causedAt this time we see that your order has been returned and a full refund was issues back to the account in which your payment was receivedFor risk prevention purposes we will only
refund the payment to the source that it was receivedA check will not be mailed
Initial Consumer Rebuttal /* (2000, 10, 2015/10/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Long story short, while they (cowboom.com) did not refund it to my bank account that I actually have open like I requested, my old bank refunded me via a check in the mailSo I was indeed refundedIt is unfortunant that such a good computer is actually junk because of the manufacturer's defect (GLUED hinges??!?)
All's well but ends well, however I am now out of a gaming computer

Initial Business Response /* (1000, 5, 2016/01/27) */
***'s accounts have been disabled due to conflicting information on all of his accountsCustomer claims that he is unaware of a name and email linked to all the profiles that he has created however the payment has been sent by this
other individual and his most recent account was created with the email address that he claims he does not knowFor this reason we are unable to accept payment due to the potential risk that this createsIn addition, the customer continues to communicate in a manner that we find to be unprofessional and hostileWe have the right to refuse business to any consumer for both purchasing concerns as well as interactions concerns
Initial Consumer Rebuttal /* (3000, 7, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have only one accountCowboom refuses to accept thisIn the past I have been charged multiple times for the same productWhen I told cow boom about this, they refused to refund my money immediately.When I mentioned the legalities about the issue to the fraud dept, they then decided to provide me with an refund
Customer Service Managers does not care about the bottom lineAnd that is making money and establishing a good repoire with your customers- to keep them coming back

Initial Business Response /* (1000, 6, 2016/02/24) */
Thank you for contacting usAll deal of the day items and flash sales are limited quantities while supplies lastLimited quantities available, no rain checks or substitutions

Initial Business Response /* (1000, 6, 2015/07/17) */
We apologize for any inconveniences that may be caused by your concernAs stated on our site, we only ship to the address provided with payment and we do not alter shipping addresses once your item is shippedWe advise that all customer
review the terms and conditions and FAQs prior to purchasingHere are the excerpts from our site
"All shipments are shipped to the address provided at the time of paymentIf you submit payment via PayPal or Amazon, your order will be shipped to the address provided to us by PayPal or AmazonIf you submit payment with a credit card, the order will be shipped to the shipping address you have on file with us at the time of payment."
"We will not change your shipping address once your order has been shippedRequests to pick up your order directly from the carrier will not be authorized."
"UPS will require a signature upon delivery for any invoice paid via PayPal where the total is greater than $For all other orders, "Signature Required" is at the UPS driver's discretion."

Initial Business Response /* (1000, 5, 2015/09/01) */
A return has been issued with a prepaid labelOnce returned a full refund will be issuedPlease note that our return policy is days and no further exceptions will be made

Initial Business Response /* (1000, 5, 2015/07/08) */
We apologize for any inconveniences that our error may have caused. At this time we see that we are unable to replace the item with the correct model. We see that a return authorization has been issued and a full refund will be processed once...

your item is received.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Respondent from Cowboom, Please understand there is a concept which is called "time value of money and the opportunity cost" your mistake has wasted our time, during that time there were other deals available as well, for example Microsoft on their website was selling a brand new with a $100 discount but because of this fraudulent business which has mislead us into buying from you we could not order or take advantage of that promotion, "At this point you have accepted your mistake" I refuse to return the item and would like to appeal an exchange for the item which is listed under "Included section of the invoice" or if not then as we have lost a $100 promotion form Microsoft I would like to be compensated for the same amount. Regards, Complainant
Final Business Response /* (4000, 9, 2015/07/13) */
As we have mentioned to you verbally as well as through this forum, we are unable to offer the resolution that you seek. Once your item is returned a full refund will be issued. We apologize for any inconveniences that this may cause.
Final Consumer Response /* (2000, 15, 2015/07/14) */
I have sent their item back with tracking number [redacted], Please ask them to give us back our money ASAP.

Initial Business Response /* (1000, 5, 2015/11/20) */
Warranties only cover hardware issues with electronics. Any external damages caused to a device will not be covered by a warranty. You informed us that you cracked the screen on the tablet that you purchased. For this reason we will not be able...

to assist you with your concern as the damages were caused by the user. We apologize for any inconveniences that this may cause you.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not mention this warranty limitation during purchase. There was not terms and condition that I signed. Had I known that I would not purchase the warranty. Please see the screenshot even today, there is no clarification on exclusion of the warranty.
Final Business Response /* (4000, 9, 2015/11/25) */
Warranty details are provided in our FAQs on Cowboom.com and it is the customers responsibility to read all terms and details on the site prior to purchase. In addition when an order is placed you select a box that states you accept our terms of use. We have confirmation that the terms were accepted with payment on 5-12-15 via your IP address [redacted]. Regardless of the terms, warranty coverage does NOT cover damages that are inflicted onto the item. Warranties only cover hardware errors. Since you stated that you broke the screen on the device you are solely responsible for the damages and no return or refund will be granted for damages that occur to the product while in the customers possession.

Mr. [redacted] has accepted the offer and I have ordered a gift card today.

Initial Business Response /* (1000, 5, 2015/10/27) */
We have provided return labels for every invoice purchased and for the items return, a full refund has been issued. Unfortunately if the customers opts out of using our labels when they are issued and chooses to keep the item after the return...

has been authorized they are doing so at their own risk. We clearly advertise that our return policy is 15 days. As stated, all 7 invoices purchased were issued return labels with the option of a full refund. We show that 4 invoices were returned for full refunds. One invoice was offered a return for a full refund however the customer requested a partial refund. The 2 remaining invoices were issued labels however the items were never returned and the returns were canceled by our system 30 days later. Unfortunately at this time no further offer will be provided.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Cowboom and UnBranded (Best Buy) are together committing fraud, selling tablets that they knew they would break after some use due to this issue, and they never disclosed this precondition.
This reply is ridiculous, and is not linked to the complain I'm making here. The 15-day return period is to inspect the item and see if it matches the condition in which it was sold. Regardless of label and returns issued, your product was sold with a known problem, that breaks after this 15-day period, and you know that. I'm sure you are happy that it wasn't returned - that way you guaranteed your money, and did not have to do a recall to fix this Power button that you knew it would break at some point, but not before the 15-day return period.
This is a fraud, organized crime. Money talks more than ethics today, right, Cowboom/UnBranded. Congratulations in achieving your sales goals.

Initial Business Response /* (1000, 5, 2015/06/01) */
Thank you for contacting us. We emailed you [redacted]@gmail.com stating that we found you a %s and invoiced you for it. Please call us at [redacted] and reference invoice [redacted].
Initial Consumer Rebuttal /* (2000, 7, 2015/06/02) */
(The...

consumer indicated he/she ACCEPTED the response from the business.)
I accept the verizon iphone 5s but I wish it didn't take 2 hours out of my day for something that was not my fault.

Initial Business Response /* (1000, 5, 2016/02/24) */
We apologize for any inconveniences that this may be causing you. Pricing has been updated.

Initial Business Response /* (1000, 6, 2015/12/09) */
We apologize for any inconveniences that your concern may be causing you. We are a liquidation company with limited inventory. All of our promotions are offered on a first come first serve basis while supplies last. Unfortunately the item you...

are looking for is sold out and an order cannot be fulfilled.
Initial Consumer Rebuttal /* (3000, 8, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is unacceptable to offer no help whatsoever. I understand you are a liquidation company but you are a company in business to sell online. When your website is not working properly and your website refers the customer to customer service for assistance and then customer service offers no assistance with the order.. Then the company should try to resolve the problem. I attached proof in the original complaint that the item was in fact in stock and added to my cart. I tried to pay for the item and the website glitched many times, and asked me to contact customer service. I did that as well as contacted my bank (which was fine and I had made several other purchases successfully that day). Please honor your price your company advertised since your website was not working properly and your customer service was also very much lacking in offering any kind of help. Please honor the price for a comparable desktop or offer me a $250 store credit to use since the original offer was $250 off the Dell AIO computer. Thank you very much in advance for your help.
Final Business Response /* (4000, 11, 2015/12/15) */
We apologize for any inconveniences that this may cause however we will not be able to honor the promotion as the item is no longer available at the price you are requesting. We do not price match for different model numbers. Unfortunately the issue that arose with your payments was due to the address that you provided. Our merchant shows that the AVS came back as not a match numerous times. Unfortunately this is not an issue that we can resolve for our customer as it is due to the billing address provided and their merchant card company.

Initial Business Response /* (1000, 5, 2015/07/01) */
We have attempted to call you and have left voicemails. As stated previously, at this time we do not have replacements for this products. Since we are liquidation company we are unable to know when we will be receiving more of these units. At...

this point we can offer you a return for a full refund. We apologize for any inconveniences that this may cause.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Finally was able to get in touch with a supervisor. He was able to find some replacement for me. I am glad this is finally getting resolved.
Thank you for helping me.