Complaint: [redacted]
I am rejecting this response because: Mrs [redacted] is not being truthful. I never asked for any money or replacement cost. I do believe the jacket was actually more expensive than her quote but have not even attempted to determine what we actually paid. As far as teenagers growing comment, does Mrs [redacted] think she knows my child's growth history? My son has been the same height and weight for 4 years. I can prove this with medical records and pictures. She is right about me being unhappy. Primarily because our claim was immediately dismissed The jacket was cleaned 1 year prior perfectly. This time it was shrunken approx 2 inches and the sleeves were stiff and rigid unlime last time. Cowboy Cleaners has never explained why the sleeves were stiff and rigid this time but not after the first cleaning.I would still like to speak with ownership or Mrs [redacted]s supervisor to relay the lack of professionalism and customer service displayed by Mrs [redacted]. They should be made aware of her attitude and actions and how it has negatively affected the reputation of their business. Whether Mrs [redacted] acknowledges it or not, the jacket was shrunk by Cowboy Cleaners. My son can not wear it. I do not want any money from Cowboy Cleaners. I will continue to attempt to contact the ownership or upper management because it appears Mrs [redacted] does not want them to be informed of this unfortunate situation. I will also inform all friends and veterans like me that they should not trust this company.
Regards,
[redacted]
December 23, 2015To whom it may concernOn or about November 09, 2015, Mr. [redacted] brought his son'sletter jacket in to Cowboy Cleaners located at [redacted]
[redacted]. He informed the manager there that we hadshrunk his son's jacket, and that the jacket cost $200.00 and thatwe were...
going to have to replace this jacket. [redacted] contacted meand said she was sending it in to me to evaluate. I was able to lookthe jacket over on Wednesday, November 11, 2015. To the best ofmy ability I was able to determine that no shrinkage had occurred. Icalled [redacted] and let her know what my evaluation was and why. Isent the jacket back to the location on [redacted] Rd. on or aboutNovember 13, 2015 Mr. [redacted] came in to check on the jacket andwas informed of my findings. Mr. [redacted] was not happy to hearwhat I had to say. I informed him that I could send it off toInternational Textile Laboratory to have it analyzed by aprofessional. Mr. [redacted] didn't like that either but agreed andstated that when it got back he would have his own analysis done.When the jacket came in on December 14, 2015 I sent him an emailto inform him the jacket was back and I would include a copy of theanalysis report. His return email stated that he still didn't want totalk with me, which is what he had been saying since I informedhim that there were no signs of shrinkage. He kept asking forsomeone in management or an owner. I am management and theowners kick it back to me.I am including the analysis report as well as email conversationswith Mr. [redacted].Finally, I am sorry that he is unhappy with cowboy cleaners but,that being said I cannot replace or pay for a garment that I didn'tdamage. Even the analysis report states that the garment is inexcellent condition and has been handled properly in the careprocess.And as far as wanting to speak to an owner....well that is why theyhave me. I handle the day to day running of the business, which ismy job.I don't know when the jacket was bought for his son because he hasnever said. But if it was bought when he was a freshman and isnow a senior....young men do go through a growth spurt.Sincerely[redacted]
[redacted]
[redacted]
[redacted]
[redacted]9
Complaint: [redacted]
I am rejecting this response because: Mrs [redacted] is not being truthful. I never asked for any money or replacement cost. I do believe the jacket was actually more expensive than her quote but have not even attempted to determine what we actually paid. As far as teenagers growing comment, does Mrs [redacted] think she knows my child's growth history? My son has been the same height and weight for 4 years. I can prove this with medical records and pictures. She is right about me being unhappy. Primarily because our claim was immediately dismissed The jacket was cleaned 1 year prior perfectly. This time it was shrunken approx 2 inches and the sleeves were stiff and rigid unlime last time. Cowboy Cleaners has never explained why the sleeves were stiff and rigid this time but not after the first cleaning.I would still like to speak with ownership or Mrs [redacted]s supervisor to relay the lack of professionalism and customer service displayed by Mrs [redacted]. They should be made aware of her attitude and actions and how it has negatively affected the reputation of their business. Whether Mrs [redacted] acknowledges it or not, the jacket was shrunk by Cowboy Cleaners. My son can not wear it. I do not want any money from Cowboy Cleaners. I will continue to attempt to contact the ownership or upper management because it appears Mrs [redacted] does not want them to be informed of this unfortunate situation. I will also inform all friends and veterans like me that they should not trust this company.
Regards,
[redacted]
Please see attachment.
December 23, 2015To whom it may concernOn or about November 09, 2015, Mr. [redacted] brought his son'sletter jacket in to Cowboy Cleaners located at [redacted]
[redacted]. He informed the manager there that we hadshrunk his son's jacket, and that the jacket cost $200.00 and thatwe were...
going to have to replace this jacket. [redacted] contacted meand said she was sending it in to me to evaluate. I was able to lookthe jacket over on Wednesday, November 11, 2015. To the best ofmy ability I was able to determine that no shrinkage had occurred. Icalled [redacted] and let her know what my evaluation was and why. Isent the jacket back to the location on [redacted] Rd. on or aboutNovember 13, 2015 Mr. [redacted] came in to check on the jacket andwas informed of my findings. Mr. [redacted] was not happy to hearwhat I had to say. I informed him that I could send it off toInternational Textile Laboratory to have it analyzed by aprofessional. Mr. [redacted] didn't like that either but agreed andstated that when it got back he would have his own analysis done.When the jacket came in on December 14, 2015 I sent him an emailto inform him the jacket was back and I would include a copy of theanalysis report. His return email stated that he still didn't want totalk with me, which is what he had been saying since I informedhim that there were no signs of shrinkage. He kept asking forsomeone in management or an owner. I am management and theowners kick it back to me.I am including the analysis report as well as email conversationswith Mr. [redacted].Finally, I am sorry that he is unhappy with cowboy cleaners but,that being said I cannot replace or pay for a garment that I didn'tdamage. Even the analysis report states that the garment is inexcellent condition and has been handled properly in the careprocess.And as far as wanting to speak to an owner....well that is why theyhave me. I handle the day to day running of the business, which ismy job.I don't know when the jacket was bought for his son because he hasnever said. But if it was bought when he was a freshman and isnow a senior....young men do go through a growth spurt.Sincerely[redacted]
[redacted]
[redacted]
[redacted]
[redacted]9