Dear ***,
There are several things that the *** *** wantsOne is a copy of our invoice which I will fax to youAnother is a responce to *** *** thinking he was getting a full refund of the partWith all do respect this was answered in the August 22, responseI do not know what was told to him by *** DodgeThe last is a comment on labor cost based on the part failingI gave them instructions to follow that would have included along with a free compressor, paperwork that would have paid some or all of the laborThey chose for what ever reason not to do the processThe *** *** then asked if we would be willing to do a good will gestureYes, we already did in conjunction with *** Auto Parts in ***They gave us back cost on the old compressor even though the warranty procedures were not followedAgain they did this as a goodwill to Cowboy Dodge, we then passed the goodwill on to *** ***We still feel that Cowboy Dodge has made an effort to take care of *** *** as the situation was given to us
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: Two facts remain undisputed. First, I did not agree that Cowboy Dodge could install an aftermarket part. If they had installed a new factory part we would not be having this problemSecond, I am rightly entitled to refund of the entire $I paid Cowboy Dodge but will settle for refund of the amount I paid Cowboy Dodge for the failed part which is $381.54. They already paid $but that still leaves $owing me. Even *** will refund 100.00% of the purchase price for returned products. I would expect nothing less from a reputable dealer
Regards,
*** ***
Dear [redacted]
We do have empathy for [redacted]'s concern. I did say to [redacted] Dodge that if they did send the used compressor back to Cowboy Dodge that I would get with [redacted] Auto Parts and try to get a refund for [redacted]. No dollar amount was ever mentioned as I did not know if any refund from [redacted] Auto Parts would be issued at all. [redacted] Dodge did send the compressor back to us. I did go to our [redacted] Auto Parts with [redacted]'s concern. They told me this should have been handled where the car broke down in [redacted] and the warranty would have covered the compressor at the time of the repair. I explained that the dealer in [redacted] did not want to put their compressor back on and insisted on putting in a factory compressor. If they put on a factory compressor they gain a sale and expence would go to [redacted]. I am not criticizing [redacted] Dodge as that is their service departments business. Because and only because Cowboy Dodge does a lot of business with [redacted] Auto Parts did they agree to refund to Cowboy Dodge the cost of the compressor. The cost of the compressor refunded to Cowboy Dodge was $235.00. A check was then issued to [redacted] for the complete refund amount of $235.00. Again, if the proper warranty procedures were done we would no be here today. I feel that Cowboy Dodge has made an effort to take care of [redacted] as the situation was given to us.
Thank You
[redacted]
Dear [redacted],
[redacted] filed with the Circuit Court and Cowboy [redacted] is to appear on the 14th Day Of July at 9:00 AM. This has never happened to me before. Does this mean that the Court will decide and the Revdex.com is no longer needed?
Thank You
[redacted]
Dear [redacted]
[redacted] did have a A/C compressor installed at Cowboy Dodge and it did fail when he returned home to [redacted]. When he called me I gave him clear instructions on how to get the compressor replaced under ([redacted] Auto Warranty procedure.) Doing this, the compressor would not cost...
anything. All his repair shop had to do was to take the bad compressor to their local [redacted] Auto parts and along with the purches invoice and they would have given them a new compressor at no charge. They elected not do do this. I told [redacted] repair shop that if they sent back the old A/C compressor I would try to get some money back for him. They sent the compressor back to me and I took it to our local [redacted] Auto Parts store. They refunded me the cost of the compressor which was $235.00, this was on 8-13-14. Cowboy Dodge then issued and sent a check on 8-14-14 of $235.00 to [redacted]. I believe that Cowboy Dodge went out of its way to get money for [redacted]. If he or the repair shop would have followed the Warranty procedure there would have been Zero cost for the compressor.
Thank You
[redacted]
Complaint: [redacted]
I am rejecting this response because: Cowboy Dodge did advise [redacted], who did the second replacement, that they should return the bad compressor to the local [redacted] Auto parts store for an exchange. [redacted] however was not willing to replace an "after market" (used, reconditioned) compressor with another "after market" compressor because it was their policy to install genuine factory parts only. It was then agreed between both parties that the bad compressor would be shipped by [redacted] to Cowboy Dodge who then refund me the purchase price. Cowboy Dodge did offer to refund to me $235.00 for the returned compressor. BUT Cowboy Dodge charged me $381.24 for the compressor plus $357.00 for the installation, plus additional costs for grand total of $859.09. Cowboy Dodge did send me a check for $235.00 which I consider a partial payment - they still owe me the difference of $146.24. Another thing, if Cowboy Dodge had installed a genuine factory part instead of a used reconditioned one we would not be having this conversation but they made that decision on their own- we were not asked if we would accept an "after market" part.
Regards,
[redacted]
[redacted]
I am rejecting this response because: Cowboy [redacted] refuses to accept the fact that they were negligent and have really messed up the rear end in my pickup and they should be responsible for all and any repairs that needed to be done to get it fixed correctly!! they did however pay us for a portion of the total bill and still owe the remaining balance that will be decided in court!! There negligence has cost me financially, This has put me and my family in a financial hardship all because their technician did not install a $10.95 plug correctly and it burned up my whole axle. They need to do the right thing and pay for their mistake!!! So yes this requires the courts to decide!!
Regards,
[redacted]
Dear ***,
There are several things that the *** *** wantsOne is a copy of our invoice which I will fax to youAnother is a responce to *** *** thinking he was getting a full refund of the partWith all do respect this was answered in the August 22, responseI do not know what was told to him by *** DodgeThe last is a comment on labor cost based on the part failingI gave them instructions to follow that would have included along with a free compressor, paperwork that would have paid some or all of the laborThey chose for what ever reason not to do the processThe *** *** then asked if we would be willing to do a good will gestureYes, we already did in conjunction with *** Auto Parts in ***They gave us back cost on the old compressor even though the warranty procedures were not followedAgain they did this as a goodwill to Cowboy Dodge, we then passed the goodwill on to *** ***We still feel that Cowboy Dodge has made an effort to take care of *** *** as the situation was given to us
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: Two facts remain undisputed. First, I did not agree that Cowboy Dodge could install an aftermarket part. If they had installed a new factory part we would not be having this problemSecond, I am rightly entitled to refund of the entire $I paid Cowboy Dodge but will settle for refund of the amount I paid Cowboy Dodge for the failed part which is $381.54. They already paid $but that still leaves $owing me. Even *** will refund 100.00% of the purchase price for returned products. I would expect nothing less from a reputable dealer
Regards,
*** ***
Dear [redacted]
We do have empathy for [redacted]'s concern. I did say to [redacted] Dodge that if they did send the used compressor back to Cowboy Dodge that I would get with [redacted] Auto Parts and try to get a refund for [redacted]. No dollar amount was ever mentioned as I did not know if any refund from [redacted] Auto Parts would be issued at all. [redacted] Dodge did send the compressor back to us. I did go to our [redacted] Auto Parts with [redacted]'s concern. They told me this should have been handled where the car broke down in [redacted] and the warranty would have covered the compressor at the time of the repair. I explained that the dealer in [redacted] did not want to put their compressor back on and insisted on putting in a factory compressor. If they put on a factory compressor they gain a sale and expence would go to [redacted]. I am not criticizing [redacted] Dodge as that is their service departments business. Because and only because Cowboy Dodge does a lot of business with [redacted] Auto Parts did they agree to refund to Cowboy Dodge the cost of the compressor. The cost of the compressor refunded to Cowboy Dodge was $235.00. A check was then issued to [redacted] for the complete refund amount of $235.00. Again, if the proper warranty procedures were done we would no be here today. I feel that Cowboy Dodge has made an effort to take care of [redacted] as the situation was given to us.
Thank You
[redacted]
Dear [redacted],
[redacted] filed with the Circuit Court and Cowboy [redacted] is to appear on the 14th Day Of July at 9:00 AM. This has never happened to me before. Does this mean that the Court will decide and the Revdex.com is no longer needed?
Thank You
[redacted]
Dear [redacted]
[redacted] did have a A/C compressor installed at Cowboy Dodge and it did fail when he returned home to [redacted]. When he called me I gave him clear instructions on how to get the compressor replaced under ([redacted] Auto Warranty procedure.) Doing this, the compressor would not cost...
anything. All his repair shop had to do was to take the bad compressor to their local [redacted] Auto parts and along with the purches invoice and they would have given them a new compressor at no charge. They elected not do do this. I told [redacted] repair shop that if they sent back the old A/C compressor I would try to get some money back for him. They sent the compressor back to me and I took it to our local [redacted] Auto Parts store. They refunded me the cost of the compressor which was $235.00, this was on 8-13-14. Cowboy Dodge then issued and sent a check on 8-14-14 of $235.00 to [redacted]. I believe that Cowboy Dodge went out of its way to get money for [redacted]. If he or the repair shop would have followed the Warranty procedure there would have been Zero cost for the compressor.
Thank You
[redacted]
Complaint: [redacted]
I am rejecting this response because: Cowboy Dodge did advise [redacted], who did the second replacement, that they should return the bad compressor to the local [redacted] Auto parts store for an exchange. [redacted] however was not willing to replace an "after market" (used, reconditioned) compressor with another "after market" compressor because it was their policy to install genuine factory parts only. It was then agreed between both parties that the bad compressor would be shipped by [redacted] to Cowboy Dodge who then refund me the purchase price. Cowboy Dodge did offer to refund to me $235.00 for the returned compressor. BUT Cowboy Dodge charged me $381.24 for the compressor plus $357.00 for the installation, plus additional costs for grand total of $859.09. Cowboy Dodge did send me a check for $235.00 which I consider a partial payment - they still owe me the difference of $146.24. Another thing, if Cowboy Dodge had installed a genuine factory part instead of a used reconditioned one we would not be having this conversation but they made that decision on their own- we were not asked if we would accept an "after market" part.
Regards,
[redacted]
Complaint:...
[redacted]
I am rejecting this response because: Cowboy [redacted] refuses to accept the fact that they were negligent and have really messed up the rear end in my pickup and they should be responsible for all and any repairs that needed to be done to get it fixed correctly!! they did however pay us for a portion of the total bill and still owe the remaining balance that will be decided in court!! There negligence has cost me financially, This has put me and my family in a financial hardship all because their technician did not install a $10.95 plug correctly and it burned up my whole axle. They need to do the right thing and pay for their mistake!!! So yes this requires the courts to decide!!
Regards,
[redacted]