Complaint: [redacted] I am rejecting this response because: Cowboy Dodge did advise [redacted] , who did the second replacement, that they should return the bad compressor to the local [redacted] Auto parts store for an exchange [redacted] however was not willing to replace an "after market" (used, reconditioned) compressor with another "after market" compressor because it was their policy to install genuine factory parts only It was then agreed between both parties that the bad compressor would be shipped by [redacted] to Cowboy Dodge who then refund me the purchase price Cowboy Dodge did offer to refund to me $for the returned compressor BUT Cowboy Dodge charged me $for the compressor plus $for the installation, plus additional costs for grand total of $ Cowboy Dodge did send me a check for $which I consider a partial payment - they still owe me the difference of $ Another thing, if Cowboy Dodge had installed a genuine factory part instead of a used reconditioned one we would not be having this conversation but they made that decision on their own- we were not asked if we would accept an "after market" part Regards, [redacted] ***
Dear [redacted] did have a A/C compressor installed at Cowboy Dodge and it did fail when he returned home to ***When he called me I gave him clear instructions on how to get the compressor replaced under ( [redacted] Auto Warranty procedure.) Doing this, the compressor would not cost anythingAll his repair shop had to do was to take the bad compressor to their local [redacted] Auto parts and along with the purches invoice and they would have given them a new compressor at no chargeThey elected not do do thisI told [redacted] repair shop that if they sent back the old A/C compressor I would try to get some money back for himThey sent the compressor back to me and I took it to our local [redacted] Auto Parts storeThey refunded me the cost of the compressor which was $235.00, this was on 8-13-Cowboy Dodge then issued and sent a check on 8-14-of $to [redacted] ***I believe that Cowboy Dodge went out of its way to get money for [redacted] ***If he or the repair shop would have followed the Warranty procedure there would have been Zero cost for the compressor Thank You [redacted]
Complaint: [redacted] I am rejecting this response because: Cowboy Dodge did advise [redacted] , who did the second replacement, that they should return the bad compressor to the local [redacted] Auto parts store for an exchange [redacted] however was not willing to replace an "after market" (used, reconditioned) compressor with another "after market" compressor because it was their policy to install genuine factory parts only It was then agreed between both parties that the bad compressor would be shipped by [redacted] to Cowboy Dodge who then refund me the purchase price Cowboy Dodge did offer to refund to me $for the returned compressor BUT Cowboy Dodge charged me $for the compressor plus $for the installation, plus additional costs for grand total of $ Cowboy Dodge did send me a check for $which I consider a partial payment - they still owe me the difference of $ Another thing, if Cowboy Dodge had installed a genuine factory part instead of a used reconditioned one we would not be having this conversation but they made that decision on their own- we were not asked if we would accept an "after market" part Regards, [redacted] ***
Dear [redacted] did have a A/C compressor installed at Cowboy Dodge and it did fail when he returned home to ***When he called me I gave him clear instructions on how to get the compressor replaced under ( [redacted] Auto Warranty procedure.) Doing this, the compressor would not cost anythingAll his repair shop had to do was to take the bad compressor to their local [redacted] Auto parts and along with the purches invoice and they would have given them a new compressor at no chargeThey elected not do do thisI told [redacted] repair shop that if they sent back the old A/C compressor I would try to get some money back for himThey sent the compressor back to me and I took it to our local [redacted] Auto Parts storeThey refunded me the cost of the compressor which was $235.00, this was on 8-13-Cowboy Dodge then issued and sent a check on 8-14-of $to [redacted] ***I believe that Cowboy Dodge went out of its way to get money for [redacted] ***If he or the repair shop would have followed the Warranty procedure there would have been Zero cost for the compressor Thank You [redacted]