Cowboy Motor Co, LLC

we did get a work order history on our car for all work performed by Cowboy Motors, however what is on the order and what we were told was done is not the same. The work that we were told was done is not shown on the history of the car.

Complaint: [redacted]
I am rejecting this response because: There are many inconsistencies with the response from Cowboy Motors Co.  I had always stated that I had driven aprox. 1200 miles from the beginning of this process; and that did not ever change throughout this process. They new I had been driving this truck from before I ever took the truck there.  Not as stated in their response.  Also Cowboys Motors Co. absolutely DID NOT call me until AFTER they had ruined the torque converter and the fly wheel with a Crow Bar, (they did indeed admit that they did indeed ruin both the torque converter and the fly wheel to Heath at [redacted] when I asked them to get involved with this case).  Not as they stated in their response, ("we recommended to Mr. [redacted] that the vehicle should have the the torque converter as well as the fly wheel replaced due to the damage that was caused by the customer's initial repair").  They did not "diagnose the problem, then call us and recommend the repair" as stated as their "process". They damaged the 2 parts mentioned ,then I went in and seen the parts ruined by a crow bar and then they talked to me about having to pay for theses ruined parts.   I did in fact agree to pay the initial fee of $550 for them to take it apart and put it back together; however I was told if I did not pay to fix the fly wheel and torque converter I would not be given my keys and would not be able to leave with my truck.  I agree I did not want to "take the financial responsibility" (as stated in their response) for a problem that was created IN THEIR SHOP.  I HAVE INDEED taken responsibility for the initial repair (as stated in their response); therefore I was agreeable to the initial fee quoted of $550.00.  But I feel they need to take responsibility for their inexperienced mechanic's mistake and am asking for them to refund me the $551.00 for the damage THEY caused to my torque converter and fly wheel, which Heath from [redacted] told me they totally admitted to ruining.  Also this truck did not make ANY noises or have ANY vibration at all when I took it in originally!  They did advise me to "take a look at the U joints, because it could be something simple like a u-joint that was making it vibrate" I did indeed do this and they are correct in saying one thing; the U-joint WAS INDEED BAD, it had so much damage from beating it throughout this process, that the U-joint snap ring had been beaten out of its groove and miss shaped. I know for a fact that this was not that way when I took the truck there and again, there was no vibration or noise when I drove the truck into Cowboy Motor Co.  The U-joint has since been replaced and the vibration has not been noticed anymore.  I want to re-inter ate,  at no point has there ever been any shifting or transmission problems with this truck!!     
Regards,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because: The problem has not been addressed. The part that was said to have been replaced by Cowboys Motors company was in fact not replaced as per Cowboys Motors service record. 
Regards,
[redacted]