Good Morning,I am very sorry for the miscommunication we seem to be having in regards to this projectSometimes the use of jargon by one or both parties can cause confusionThe tree in question had been previously pollard cut (Pollard cut: Pruning technique by which young trees or branches are initially headed and then reheaded on an annual basis without disturbing the callus knob.) and when the job was bid a pollard cut is what was talked aboutThe term "drop crotch" meaning a thinning cut, which removes the terminal portion of a large branch or leader back to a lateral large enough to assume the terminal roleThis type of cut did not fit the job request and was not what the approved estimate was forHowever, when the crew is at the job-site they take into account the customers wishes of cutting more or cutting less, Mr [redacted] advised our crew from start to stop, exactly what he wanted done with the treeHowever, there seemed to be some disagreement between Mrand Mrs [redacted] as to the correct outcome of the treeEven after the fact when Randy went to meet with them Mrwanted nothing more to be done and Mrsasked when we were coming back to cut more off the treeI will apologize if our employees seemed unfocused and unprofessional, however as per state law they are required to take breaks and a lunch in an 8-hour work dayAlso, it is required by law that there be a ground man when an Ariel lift is in use, some days the ground job is an easy oneI will also apologize for the powerline service drop being hit by the boom lift and the resulting loss of electricity for the homeWhen Randy returned from his work-related business trip, he immediately scheduled a time with the customer to come by and look at the tree and power line issueWe have contacted a licensed and bonded Electrician and have a repair date scheduled and approved by Mr [redacted] to repair the damage done to the mastWe are accepting responsibility for the Pacific Power bill and the Electrician’s bill, we are expecting the customer to accept responsibility for the tree work done and the $bill that was agreed upon prior to the jobEspecially since Mr [redacted] was advising our crew of what cuts and how much they wanted removed from the tree at the time of service.Cowboy Tree LLC
Good Morning,I am very sorry for the miscommunication we seem to be having in regards to this projectSometimes the use of jargon by one or both parties can cause confusionThe tree in question had been previously pollard cut (Pollard cut: Pruning technique by which young trees or branches are initially headed and then reheaded on an annual basis without disturbing the callus knob.) and when the job was bid a pollard cut is what was talked aboutThe term "drop crotch" meaning a thinning cut, which removes the terminal portion of a large branch or leader back to a lateral large enough to assume the terminal roleThis type of cut did not fit the job request and was not what the approved estimate was forHowever, when the crew is at the job-site they take into account the customers wishes of cutting more or cutting less, Mr [redacted] advised our crew from start to stop, exactly what he wanted done with the treeHowever, there seemed to be some disagreement between Mrand Mrs [redacted] as to the correct outcome of the treeEven after the fact when Randy went to meet with them Mrwanted nothing more to be done and Mrsasked when we were coming back to cut more off the treeI will apologize if our employees seemed unfocused and unprofessional, however as per state law they are required to take breaks and a lunch in an 8-hour work dayAlso, it is required by law that there be a ground man when an Ariel lift is in use, some days the ground job is an easy oneI will also apologize for the powerline service drop being hit by the boom lift and the resulting loss of electricity for the homeWhen Randy returned from his work-related business trip, he immediately scheduled a time with the customer to come by and look at the tree and power line issueWe have contacted a licensed and bonded Electrician and have a repair date scheduled and approved by Mr [redacted] to repair the damage done to the mastWe are accepting responsibility for the Pacific Power bill and the Electrician’s bill, we are expecting the customer to accept responsibility for the tree work done and the $bill that was agreed upon prior to the jobEspecially since Mr [redacted] was advising our crew of what cuts and how much they wanted removed from the tree at the time of service.Cowboy Tree LLC