Cowell's Cleaners, Inc.

I took a pair of [redacted] to cowells cleaners to be cleaned of small water spots.Three weeks later they told me they were ready I sent my 15 year old daughter to pick up and pay for boots.Apon her arival home I checked the boots and realized they were destroyed so we immediately returned to the cleaners to discuss the condition of the boots employee [redacted] as identified on sales reciet told me that the the boots need to dry over night so we brought them home to dry over night. The next day there was no change in the condition of the boots. We returned to the store employee [redacted] advised us to go to the glenburnie location and speak to the manager. We were told that we were suposed to have been giving a release form which employee [redacted] failed to give us. The employes at the location on glenburine offered to dye the boots to try and bring them back to its natural color. That made the boots look even worst.After being sent from location to location seaking a manager I ended up back at the origional spot and there I talked to [redacted] the son of owner [redacted].He said he would gather some information and then call me back,he never did.I returned to the store to talk about the situation.He came out slamed the boots on the counter and said "well what do you want me to do."i told him that I would like for him to replce the boots he said "nope" well atleast give me half the money I said "nope but I can give you back the 20 dollars for the cleaning fee." he said. We had no options but to file a complant with Revdex.com and pursue a judgement in small clames court.Product_Or_Service: [redacted]Desired Settlementa replcement or the money for the boots and cleaning feeBusiness Response Revdex.comCase#[redacted] The [redacted] were dropped off on Tuesday, March 11, 2014 for cleaning. Over 75% of the light brown [redacted] were severely stained with black mud upon arrival. The customer told us that her daughter got in a mud puddle and ruined the boots. She also explained to us that the mud had dried into the boots and that it had been some time since the incident. We explained to the customer that there was no guarantee and that they were in bad condition. She asked us to try to repair. The boots were cleaned with professional care and were ready for pick up on March 14, 2014. The stained did not come out. The customer picked up the boots on March 19, 2014. She did not complain at the time of pick up.The following day she returned to ask the shoe cobbler if anything else could be done to hide the damage that her daughter did to her boots. The cobbler said that he could try to dye the boots at her request to a dark shade. She instructed him to try. The cobbler tried to dye them but it would not cover her damage. He did not charge her the customary charge for the dye. She came back to pick up the boots and accused us of ruining the boots and stating that they were brand new boots. The boots obviously were not brand new since she needed them cleaned/dyed to repair.We went beyond our initial attempt to fix her damaged boots at no additional fee and then were treated with disrespect because she was angry that her daughter ruined her boots.We value all our customers and do our very best.

They lost my silk blouse and charged me for the cleaning charge before I saw the blouse was not included with the other items in the order. I dropped off an order in Bayboro on September 4 and was told it would be ready on September 8. I went to pick it up on the 8th and was told it was not ready because one item was missing. I was told to come back on the 10th. I came back on the 11th and was told it was still not ready. I called on the 14th and asked if the blouse was ready and they said it would be there on the 15th. I then returned on the 15th and paid for the order only to look and see my blue silk blouse was missing. I asked for a refund on that blouse since I did not have it and was told by the clerk that she did not know how to give a credit. I was told to come back on the 17th. I went to pick the blouse up on the 17th and was told it was still not there. I asked on two occasions how to proceed since it seemed like they had lost the blouse. They have called [redacted] two or three times and he keeps saying he is bring it over to the Bayboro site. I called again on the 18th and was told it is still not there. I called again on the 19th and they said it is not there. They have never apologized. They have clearly lost or damaged the blouse and will not provide me with a straight answer regarding being reimbursed for the loss of my blouse.Desired SettlementSince they do not have my blouse and have lost it, they should reimburse me for the purchase price.Business Response We have reimbursed Ms.[redacted] for the cost of her blouse. Thank you.Consumer Response I have not received reimbursement - it may be in the mail. I just sent them a note saying I had not received their check and asking if they needed me to forward the information on the blouse again. I am expecting $59.99. Would also be nice if they would reimburse me for the cleaning charge they took when I went to pick the blouse up and they neglected to tell me it was not included in the order until after I had paid and noticed it myself. I have been working with my credit card company on that, however, have not heard back from them yet.Final Business Response We have issued a check for replacement of the blouse. We have also issued a credit at the Bayboro location for the dry cleaning of her blouse. For her inconvenience and customer loyalty we have made the store credit $10.

I took a blue dress shirt into the Country Club Rd plant back in early April for an embroidery. When I called numerous times to check on the status of the embroidery, none of the staff seemed to know what was going on with the shirt. This went on for several weeks. Finally, in late May or early June, the owner called me and talked to me and said that they were having some issues getting the new embroidery machine up and running which did not match the story that I had been told for several weeks. She promised me that she would cover the cost of the embroidery and said that it would not be much longer. Well, it is now the last day of July and I still have no blue dress shirt with my company logo on it. I just called the plant and left the 100th message with them to get a hold of the owner. I now have a company meeting in a week and still have no dress shirt with a company logo on it after 4 months. This is embarrassing.Product_Or_Service: Shirt EmbroideryOrder_Number: [redacted]Desired SettlementAll I am asking is for you to find the shirt and return it even if there is no logo on it. I just want my shirt back. I am not upset. I just want the shirt back.

My wife dropped off my less than one year old $150 fishing coat for hand washing and when it was returned, the entire inner liner was falling out.The branch on Country Club Road in New Bern (Pembroke) chemically DESTROYED my $150 fishing coat from [redacted]--even though we clearly requested HAND WASHING (which was on the inside tag, too), then added insult to injury by offering to refund the cost of the "cleaning" or give a "credit" for the cost of the "cleaning". The staff acknowledged it was a request for hand washing, which was clearly visible on the inner tag as well, but someone had to use a harsh chemical of some sort which caused the inner lining to visibly degrade--they HAD to see the damage but said nothing and gave it back to us, with the insides falling out.Desired SettlementThis company clearly needs a new Customer Service rep who is a bit more understanding and helpful--and they owe me for a replacement coat. It was a Christmas gift last year, but "[redacted]" insisted on a "receipt"--duh. Here is an example of the same coat now: http://www.[redacted]-After you BUY it, you will have your receipt.Business Response Mrs. [redacted] left a severely stained jacket with blood, grease and other unknown stains for hand cleaning. We hand cleaned the jacket and we are unsure why the lining separated in places from the plastic jacket. It could be the stains and the fabric or the fabric, stains, and cleaning agent we used. We explained to Mrs. [redacted] that our policy is to reimburse a credit when no receipt is available for a damaged article. She said the jacket was a gift from her son to her husband one or two Christmases ago. She also said that she would get back with me after the 1st of the year because she had a lot going on at the time. If the jacket cost $150, then according to the fair market value guide it would be worth 20% of the value after 19 months and 30% after 12 months. Her credit would be $30 or $45 and we were waiting to hear from her. We have issued a credit at the store for $45 for her to use. Consumer Response Another case of it's never MY fault--the jacket did have stains but it is NOT made of "plastic" and whatever they used on it clearly destroyed the inner liner, plain and simple. The original cost was $179 plus tax and it was two years old, and worn FOUR times. I "got back" with them when I picked up the jacket and after my wife received a phone call basically denying they caused damage, saying "it was all recorded on camera" which is itic, as it clearly states "HAND CLEAN" on the receipt they gave me when I picked it up. They also cleaned another coat which was 10 years old, a [redacted], which looks almost new because I DON'T WEAR COATS MUCH. Bottom line, this company destroyed a perfectly fine foul weather coat and simply does not want to make a fair compensation. If you deduct the about paid for the DESTRUCTION of a coat that cost close to $200, their "credit" amounts to about $38. I don't know where they get their "fair market guide" but clearly it is very flawed and skewed in their direction. Clearly this company has pitiful customer service so I will advise EVERYBODY I know to avoid taking anything to them that they are not willing to lose. It is sad when a local business creates a monopoly with a service and then abuses their customer base. My wife may do business with them in the future, but I certainly will not. In this case, as with several others I have noted, their service gets an F. By [redacted] definition, "Determining the value of donated property would be a simple matter if you could rely only on fixed formulas, rules, or methods. Usually it is not that simple. Using such formulas, etc., seldom results in an acceptable determination of[redacted]. There is no single formula that always applies when determining the value of property." I assume this company compares any clothing anyone has (other than theirs, most likely) with DONATED goods which are clearly NOT the same thing. Totally unprofessional or totally uneducated in realistic valuations for damages or a loss--or just the type of people who like to bend rules in their favor, who could care less about the harm they do because they control the local market.

Jacket left for cleaning was lost by Cowells during their move,and Cowells has been unresponsive in paying for clothing they lost.3/31/2014: Jacket dropped off for cleaning 4/03: Location had closed, staff directed me to new location to pickup cleaning, jacket not at new location4/04-4/18: returned numerous times to location, jacket still not found, staff phoned main office & still unable to locate jacket4/18: told to bring in receipt for jacket to be reimbursed for cost of lost clothing5/1: dropped of receipt for jacket, which was bought new from [redacted] for $70.92 in January 2014. Staff [redacted] hand-delivered receipt to main office.5/8 - 5/22: phone calls and messages requesting status of reimbursement, no results. [redacted] at location spoke to owner [redacted] but got no results5/22: I called main location, left message for owner [redacted] and got no replyDesired SettlementFull replacement cost of jacket of $70.92 + $4.78 taxBusiness Response Thank you for your inquiry into this order. We have contacted [redacted] and they are researching to locate a replacement coat with the item number. If a replacement coat is not located, our policy is to refund the fair market value of the jacket. We will refund Mrs. [redacted] if the jacket is unable to be replaced with the same. We appreciate her patience during our transition to the new location. The store manager has been keeping all parties informed of progress. We will have it revolved within a week from today. Thank you.Consumer Response Either of the proposed remedies will be acceptable to me. I hope that Cowell's will do what they say they will.

Left shirt to have dry clean went to pick up it was ripped in the back. An I leave it theirLeft dress shirt to have cleaned . Went to pick up found that it was ripped in the back left it their They Tried to give me a[redacted] for a[redacted]. The[redacted] was a used dress shirt that some one my had left and did not pick up they want to give it to me in it place I call to talk to [redacted] he never return my calls I talk to [redacted] she kept given me the run aroundDesired SettlementReplacement