Cowles Nissan

After doing my research on this matter, our employees are saying some thing different At this point, unless [redacted] has something in writing that we owe her something, I consider this this matter closed If she has something in writing saying we owe her something, we will address it at that time Cordially, [redacted] General Manager Cowles Nissan of Woodbridge

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me; however, I would like their advertising practices documented per the attached PDF It should be disclosed in the online listing that the price of the vehicle includes several discounts and that some customers may not qualify Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Nissan has made no payment to the purchaserNissan posted a payment to themselves, looks like [redacted] posted that there was a payment for $1,that does not show on the account as a credit to the purchaser of the vehicleSo far, up to September 22, the purchaser has made payments to [redacted] , up to that day the purchaser was owing payments of $eachAfter posting a payment for 1,613, the account still reflects pending payments for $each on October 28, So, there was no payment made after September 22, I requested to [redacted] to apply the $1,to the months of October, November, December, and January [redacted] says I have to deal with NissanMy contract with [redacted] is $for monthsThe amount of the so called refund exists only on paper, it doesn't show on the account even if they put it as principal, because the terms of the contract are payments of $eachAnd the software calculator for a simple interest finance won't modify the length or amountNissan can say they gave a refund for $1,but is not reflected on the account details from **, therefore they paid themselves, because no money has gone to my accountI request they pay with a check rather than playing with the numbers Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: We never agreed to acquire an extended service contract that we could not affordThe credit extended to us through Nissan Cowles covered the purchase of a Nissan *** onlyThe financial officer, MrD***, was well aware of our circumstances and the fact that the vehicle was for the use of *** *** who needs to go to her hospital appointments in ***, and she pays for the vehicleNissan Cowles acted recklessly by adding the service contract charges into the vehicle financingThe cost of the service contract is $1,plus taxes $, plus financing for months, gets close to $3,The $1,refund that they offer does not satisfy the charges, is short $1,That is the additional amount that Nissan Cowles needs to refund to the account to correct what we can call a mistakeI will file a small claims despite that *** ***'s physician has said that *** *** cannot have stressShe is the one running this situation because she pays for the car.
Regards,
*** ***

Ron B*** apologizes, however no customer incentives will be offered at this timeWe think it is best for both parties that you do not return here for any servicecordially,
Dan W***
General Manager
Cowles
Nissan

to whom it may concern,
we have all the proper documentation and signatures that this customer did agree to buy the extended warranty The customer came in and filled out the cancellation form over the weekend Per the agreement that he
signed, the warranty refund is prorated We issued a refund check to the lien holder in the amount of $ This is the exact amount the customer is due The customer needs to read the policy that they signedplease close this frivolous complaintCordially,
Dan W***
General Manager

After doing my research on this matter, our employees are saying some thing different.  At this point, unless [redacted] has something in writing that we owe her something, I consider this this matter closed.  If she has something in writing saying we owe her something, we will address...

it at that time. 
 
Cordially,
 
[redacted]
General Manager
Cowles Nissan of Woodbridge

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I do not have anything in writing as we were still not sure that we would be leaving with the vehicle on 1-18-14. We were encouraged to complete paperwork by [redacted]. reportedly as advised by [redacted]. while attempts were made to have a key made to access the vehicle. It was close to closing, many salesmen had left. Additionally, by the time the car was accessed we were rushed to finance to wrap up that paperwork again before closing. Your staff had to put my down payment in a special envelope as there was no one in the specific department to receive it. Again, they found one person left to detail the car quickly as they too were off work. All the while we were reassured not to worry as of the warranty left on the car and the additional warranties that we were encouraged to purchase. My husband used his mobile device to assess that the car had a blemish in the paint and inquired if we had to bring the car back to Woodbridge for repairs and again we were reassured that we did not. After several documented attempts to get these things addressed at our local dealer, because these things were "pre-existing" we contacted [redacted] even participated in a conference call with my husband and J. at the service department that we use here in an attempt to get our concerns resolved. It was during the telephone call on March 27 that he advised that he was not aware that our concerns were pre-existing and chastised my husband for admitting that they were while educating him on the dilemma that occurred when he did so. It was at this time that [redacted] committed to address the concerns if I brought the car in to him. I asked for Saturday but service would not be open and so he scheduled me for Monday, March 31, 2014 at 9:00 a.m. He advised that I had to wait until 9:00 a.m. to allow the Service Manager to get in. He reported that the Service Manager would have insight into my concerns as he reportedly collaborated with him each time he put me on hold. Additionally, I sat at your dealership from 9:00 a.m. - 5:00 p.m. on March 31, 2014 for nothing to be done. Upon my arrival, I could tell that something was wrong as when I attempted to check the car in and communicated my conversation to the service department, they had to locate [redacted] who eventually approached me to confirm that I would be taken care of.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; however, I would like their advertising practices documented per the attached PDF.  It should be disclosed in the online listing that the price of the vehicle includes several discounts and that some customers may not qualify.
Regards,
[redacted]

As you can see in the attachment, every thing was detailed out on this work sheet that [redacted] initialed.  We have gone over this with him at the store.  We do not owe him anything.  He knew exactly what he was paying before he purchased the vehicle.
please close...

this case.
 
cordially,
 
[redacted]
General Manager

The customer got what they were entitled to.  Unless they have something in writing that shows we owe them any thing else, please close this complaint.
cordially,
Dan W[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Nissan has made no payment to the purchaser. Nissan posted a payment to themselves, looks like [redacted] posted that there was a payment for $1,613 that does not show on the account as a credit to the purchaser of the vehicle. So far, up to September 22, 2014 the purchaser has made 9 payments to [redacted], up to that day the purchaser was owing 63 payments of $411 each. After posting a payment for 1,613, the account still reflects 63 pending payments for $411.00 each on October 28, 2014. So, there was no payment made after September 22, 2014. I requested to [redacted] to apply the $1,613 to the months of October, November, December, and January. ** says I have to deal with Nissan. My contract with [redacted] is $411 for 72 months. The amount of the so called refund exists only on paper, it doesn't show on the account even if they put it as principal, because the terms of the contract are 72 payments of $411 each. And the software calculator for a simple interest finance won't modify the length or amount. Nissan can say they gave a refund for $1,613 but is not reflected on the account details from **, therefore they paid themselves, because no money has gone to my account. I request they pay with a check rather than playing with the numbers.
Regards,
[redacted]

Review: Customer Service Violation Report

Today I have faced the worst customer service experience in my life in the United States at [redacted] Cowles Nissan [redacted]. Around 3 pm on 08/21/2013 me and three other my family members visited the dealer to purchase Nissan Juke and finalize the deal for $25,500 out the door price. We said we will think and return after discussing among ourselves. Around 8 pm same date I decided to purchase one of the Juke SL 2013 models. We went to the office to finalize the deal; all the sudden after pulling my credit the duty manager for the dealership said that price for this unit is $26,000 which is $500 more than the deal price. We all look to each other and surprisingly ask why? The manager said this unit is priced higher by Nissan. I said why you didn’t tell me before pulling my credit report? And instead of answering my question the manager all the sudden start yelling followed by a comment that (I would not sell you any car; get out of here). He was seriously provoking us to attack him physically, but instead we called 911 and seek help from police, and followed police recommendations.

First of all, the manager or sales person should have explained to me the price before pulling my credit report. Secondly if it was his mistake, than he could nicely apologize and explain the reason, third, since it was their own mistake, they should have sell me the car; but instead of doing any of that, discriminatingly he start yelling and asking us to leave the dealership.

I have decided to never conduct any business with this dealer ever, meanwhile I will inform all my friends, associates, relatives and community people to stay away from this dealer and avoid their discriminative behavior.

I have just arrived from Afghanistan after a long deployment, I thought I would enjoy my beautiful United States and its great people, the awesome customer service, the wonderful law and regulation and human value; but this experience was even worse than my deployment to Afghanistan where every minute my life was threaten.

Sincerely

Cell: ###-###-####Desired Settlement: First of all, the manager or sales person should have explained to me the price before pulling my credit report. Secondly if it was his mistake, than he could nicely apologize and explain the reason, third, since it was their own mistake, they should have sell me the car; but instead of doing any of that, discriminatingly he start yelling and asking us to leave the dealership.

Business

Response:

Mr. [redacted],

We are sorry how this car deal ended.

Cordially,

General Manager

Review: Financial officer included on bill of sale a Extended Service contract that had been rejected because it does not make sense for a new vehicle. What this UNAUTHORIZED charge caused more expense on an economy vehicle. That is a Nissan [redacted] 2013 that should had been financed for 19,500, was financed for 21,500 because the Extended Service Contract from Nissan cost 2,000. We discussed monthly payments and an interest of 10%. After several hours, Nissan presented us with a payment for 6 years of about 411.00 a monthDesired Settlement: Calculate the financing of the vehicle without the Extended Service Contract (minus 2,000). that is the price of the vehicle (19,090), plus processing (489.50) ,Title tax (783.16), dealers business tax (33.29), online filing fee (10.00), license fee (44.75), title fee (10.00), an another tax for 59.40. WE PAID 1,000 down. We needed a Nissan [redacted], but they said our financing would not allow to finance a [redacted]. However, they found a way to sneak in 2,000 for a car that already has warranty from the factory. Is a shame for Nissan itself to even sell that type of warranty on new vehicles. The inclusion of the Extended Service contract inflated the interest and payments.

Business

Response:

Review: naDesired Settlement: I took my car in to nissan to check the a/c and a noise that my car was making. Received a call saying that my car was ready. when I got into the car and started it up it was making the same noise. . I was told to drive the car for a couple of days if the noise continued then bring it back. I drove my car approximately 3 miles parked it for about an hour . I got back in my car proceeded to drive and the noise coming from the engine was unbelievably loud. I immediately called service and told the same guy that told me to drive it off the lot that I could not drive my car around like that and I was bring it right back to the dealership. when I turned in to the dealership he ran outside and told me to turn the car off and put me into a rental. I got a call on Monday saying that I needed a new engine. I have documents to prove everything that I am stating. I went to th Gm with my concerns and he talked to me like I was nothing like I wasnt important and wasting his time. I will never go there or refer anyone I know there the professionalism is horrible. I would like nissan to reimburse me for the engine replacement that I had to go out and find and pay for when all of this could have been prevented if they serviced my car right.

I

Business

Response:

This must be an issue **. [redacted] has with Nissan North America. **. [redacted] brought us the car with an engine noise. Obviously the engine was getting ready to fail before we looked at it.

Cowles Nissan had nothing to do with the engine failure.

cordially,

Consumer

Response:

September 20,2013

Dear **. [redacted],

My name is [redacted], I own a 2007 Nissan Maxima SE. I am writing to voice my disgust and disappointment with the inept and discourteous service provided by Cowles Nissan located at [redacted], Virginia. I ask your assistance in arbitrating this matter and reimbursing me for having to come out of pocket for a new engine.

On 31 May 2013,1 brought my car to Cowles Nissan because my air conditioning (AC) was not cooling, while there I also asked them to perform an inspection of the car because my Virginia State Inspection was going to expire at the end of June. The Service Department had the mechanic perform an evacuation and recharge of dye of the AC. The mechanic also performed a multipoint inspection of the car and had no comments (See RO Number [redacted]). I was instructed to return in two weeks for the dye check. The mileage on the car at that time was 118,409. On 21 June 2013,1 returned the car, so the Service Department could conduct the dye check of the AC system, while there I also had them replace a brake light, check the sunroof, and requested again for them to perform an inspection on anything which might be due for the for VA State inspection. I also described to them that while driving next to a barrier, I could hear a rattling noise coming from the engine compartment. It sounded so bad I thought the engine was going to fall out. The Service Department took care of the brake light and sunroof, and as for the engine rattle, the mechanic, **. [redacted], determined that the car was low on oil and that the oil cooler O-ring and oil pressure switch were leaking, and that was the reason the engine was rattling. The Service Department replaced the O-ring and oil pressure switch and also performed an oil change and replaced the oil filter. The total amount charged for the engine noise repair was $403.10 (RO Number [redacted]). The car was inspected and a test drive was done by **. [redacted]. When I got to the dealer-ship my keys were given to me by **. [redacted] who was (Acting Head Service Advisor). I started my car my car and immediately heard the same noise. I went back into the booth, **. [redacted] was on the phone so **. [redacted] (one of the Service Advisor on duty), asked me if I had been helped. I explained to him my concerns, He walked me back to the car and stalled it up. Immediately he noticed the RP** shot up and asked me had this occurred often and I stated yes. **. [redacted] turned the car off. We went back into the booth to talk to **. [redacted]. When [redacted] explained the problem too him, **. [redacted], without even listening to the car or asking **. [redacted] to come out and check it, simply stated to me, let’s see if the system resets and if die noise persists to bring the car back on Tuesday. Relying on the expert advice of **. [redacted], I drove the car to my daughter’s softball game, not three miles from the dealership. When the game was over, my daughter and I got in the car and when I started it up, the noise sounded worse than ever. 1 immediately called the Service

Department and told **. [redacted] that I was bringing my car back. The mileage on the car was 120,816. When I drove onto the lot there were customers and sales people outside. As I turned the corner to drive back to the booth **. [redacted] ran outside and told me to turn the car off. The Service Department kept the car and gave me a loaner vehicle. That Monday, 24 June 2013, **. [redacted] (Service Advisor) contacted me and said that a rod in the engine had broken and that the entire engine would have to be replaced. You can imagine my disgust after having spent $403.10 on repairs, being told it was OK to drive, only to discover that in actually there was a much more serious engine problem that was not properly diagnosed. Why was the oil leak not identified on 31 May? On Friday, 28 Jun 2013, my Dad and I went to the dealership to speak with the General Manager, **. [redacted]. Right from the start, **. [redacted] was combative and argumentative, not wanting to listen to any of the facts. He stated the findings of the Service Department and said that because the car was low in oil that was the cause of the engine failure. I counted by saying that on 31 May after conducting a multipoint inspection there was no mention to me of an oil leak. Only after I brought the car back and mentioned the engine noise did the mechanic identify the oil problem. I questioned why the oil leak was not brought to my attention on the 31st and why the Service Department allowed me to drive the car. During the conversation, **. [redacted] misstated the vehicle mileage and when I corrected him, he stated “I been doing this for 35 years, I think I know what I’m talking about.” The conversation turned heated when **. [redacted] stated “What did you expect me to do take the whole engine apart?” at which point my father interceded and told me to take my car off the lot. As we were leaving, **. [redacted] stated “I was going to help you before you brought him in”. On 1 July 2013 I then had the car towed to [redacted] in [redacted], Virginia. There the mechanics did a thorough inspection of my car and confirmed what the mechanic at Cowles had found. I explained to them my experience with Cowles and they stated they would never have advised me to drive the car in the condition it was in and would not have performed and charged me for a repair, knowing there was a more serious problem with the engine. To add insult to injury they told me I was grossly overcharged for the replacement of the O-ring and oil pressure switch.

Sir, I have been a loyal Nissan customer since 2003, this car is the second Nissan vehicle I have owned and is my only means of transportation. I am not a mechanic, and when I bring my car in to one of your dealerships, I am counting on quality service and expert advice on matters dealing with my car. It is Cowles contention that driving the car with low oil caused the rod to break, yet when the mechanic performed the multipoint check on 31 May they did not mention any oil leak, so how in driving only 2,407 miles can the car suddenly be low on oil? It is also noted that at no time did the Service Department provide me a detailed written diagnosis of my vehicle. This is noteworthy because this means there is no service history of this incident. I do not know if this is intentional or by accident. **. Wernitzig deserves to be reprimanded for his inexcusable behavior. I find it hard believe that someone like this is in a managerial position. I have filed a complaint with the Revdex.com (Revdex.com) and am awaiting their response. I am asking that Cowles Nissan be held liable for the shoddy work done on my car and that they be responsible for the repairs. I should have never been told by **. [redacted], to drive my vehicle off of the lot after telling him that the same noise was still there.

Your immediate response in this matter is greatly appreciated. If you need more details pertaining to this matter, I can be reached at ###-###-####.

Sincerely,

Business

Response:

[redacted] is the CEO of Nissan. I don’t have any other response. She brought us a car with a bad engine that was making noise. We had nothing to do with the problem.

General Manager

Review: On April 23, I called a Cowles Nissan sales person after initial contact via e-mail asking about the price of the 2013 Nissan [redacted]. I was told that $28,999.00 was the price of that car and that I could stop in for a trade-in appraisal on my [redacted]. On April 24, I sat down with this sales person to discuss the price of my trade-in and possible purchase of the [redacted]. Not once was it mentioned that there was a college grad. discount and military discount built into that price, or that an appearance package charge had been deleted. Later that evening when I was sitting with the Financing Manager, it was never discussed that I was no longer paying $28,999.00 for the vehicle. The only topic of discussion was the value of my trade-in.

On April 28, I noticed $3,154.00 in charges on the bill of sale that I could not account for elsewhere in the paperwork. On May 1, I stopped into Cowles to discuss the discrepancy with the sales manager. I explained that I was confused and would like a break down of the charges not listed in my paperwork. The charges were:

$600.00 - COLLEGE GRAD. DISCOUNT

$600.00 - MILITARY DISCOUNT

$860.00 - FREIGHT

$595.00 - APPEARANCE PACKAGE

When I told the sales manager that there was no mention of this on the [redacted] ad I viewed and that no one explained the price of the car was changing, he told me it was indeed in the ad and I must have missed it.

I contacted [redacted] asking for the original ad because I was concerned I was the victim of a bait and switch. [redacted] of [redacted] pulled the ad from their database which confirmed no mention of these additional charges.Desired Settlement: I would like my financing through Nissan to be adjusted to the correct advertised price of $28,999.00.

Business

Response:

As you can see in the attachment, every thing was detailed out on this work sheet that [redacted] initialed. We have gone over this with him at the store. We do not owe him anything. He knew exactly what he was paying before he purchased the vehicle.

please close this case.

cordially,

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; however, I would like their advertising practices documented per the attached PDF. It should be disclosed in the online listing that the price of the vehicle includes several discounts and that some customers may not qualify.

Regards,

Review: I purchased a used vehicle from this dealer. It has been one issue after the next. The salesman that we dealt with over the telephone was not available upon arriving at the dealership even after informing him of the commute we were making. We were then passed on to another salesperson, [redacted], who advised that the dealer did not have the key for the vehicle that we had inquired about. After hours of waiting for a key to be made, we test drove the car and purchased it (it was dark by the completion of this). We were not able to do a complete assessment of the car however were reassured by [redacted] (Financing) that this would not be an issue as the car was certified, it had some warranty left, and we had purchased several additional warranties per his advice. He asserted that the benefit to doing so was that he could get us a lesser finance rate and the warranties would ensure that we did not have any "out of pocket expenses" for 7 years/100,000 miles. Initially, the thought was that the vehicle could not be washed (we were told that we could bring it back on a later date to do so) as it was late however the vehicle was washed and the Cowles sticker was removed from the rear per out request. Before leaving, my husband used the light on his mobile device and verbally informed [redacted] of some identified flaws in the paint (we had purchased a warranty for paint as encouraged to do by [redacted]). Again, we were reassured that this would not be a problem and reassured that we did not have to come back to Cowles for any repairs. My husband contacted [redacted] to obtain support on how to get some of the things addressed that we witnessed and [redacted] directed him what to do but told him that we had to wait 30 days before the purchase and warranties to register. After making several appointments at a local dealership to have the work done and being denied because the warranty would not carry "pre-existing conditions", we again unsuccessfully attempted to reach [redacted]. Eventually, I reached [redacted] who denied having any conversation with my husband initially but recanted that when I added my husband to the call. During this conversation, [redacted] inquired as to why I admitted to that the concerns were pre-existing and I asserted that they were. [redacted] then again asserted that we should not have stated this but took a list of my concerns and apologized while informing me that I would have to bring the car in to have those things addressed at Cowles. [redacted] advised that he would speak to the Service Manager and would call me back in 10 minutes. [redacted] did provide a return call and we identified a date that I was to bring my car in and he specified that I should bring the car in by 9 a.m. so that the Service Manager that he had spoken to would be in. After arriving with the car, [redacted] approached the door to the Waiting Area, greeted me and assured me that my car was being taken care of. After sitting for more than 7 hours, I inquired about my car and minutes later was moved to another area where [redacted] and a Service Technician attempted to tell me that the movement in my driver's seat was common in the type of car I owned and provided me an out of pocket cost for a possible remedy, they informed me that the driver's side rear mirror and gas door could be addressed if I waited to April 20, and the car's splash guard would be another out of pocket expense for me. [redacted] apologized for initially telling me that I had a 30 day waiting period before the additional warranties would kick in and elaborated that he was unaware that Nissan had changed this to 90 days in Jan 2014. [redacted] ended the conversation by insisting that I wait until April 20 and take the car back to a local dealership for repair. When I reiterated that this would continue to be an issue because the conditions were pre-existing, he insisted that it would not because the dealerships do not keep notes on things like that. Lastly, I inquired if the paint work had been addressed and both [redacted] and [redacted] verbalized that it had been done. However, [redacted] insisted on walking me to my vehicle at which time I witnessed and expressed that this was not the case. [redacted] then inquires how this areas occurred and I reiterated that they were on the car upon purchase. She then retrieves, [redacted], my salesman, who denies having any type conversation with my husband the night of the purchase. [redacted] then advises that she is unsure if the warranty will cover the areas but advised that she would contact them the next day, attempt to do a claim and would call me by 3:15 p.m. [redacted] advised that she could not call that day because of end of the month paperwork. As of this day, I have not gotten a resolution from Cowles and [redacted] has not called as she expressed she would.

who along with the Finance Specialist, and [redacted] (title unknown)Desired Settlement: I would like for Cowles pay for the repairs while enabling me to take my vehicle to a local dealership that I am familiar with. If they can not do this I would desire that Cowles cancel and reimburse me for the warranties that they encouraged me to buy under the auspicious of not having any out of pocket expenses until the car reached 100,000 and the perception of purchasing an unlimited warranty on paint.

Business

Response:

After doing my research on this matter, our employees are saying some thing different. At this point, unless [redacted] has something in writing that we owe her something, I consider this this matter closed. If she has something in writing saying we owe her something, we will address it at that time.

Cordially,

General Manager

Cowles Nissan of Woodbridge

Consumer

Response:

I do not have anything in writing as we were still not sure that we would be leaving with the vehicle on 1-18-14. We were encouraged to complete paperwork by [redacted]. reportedly as advised by [redacted]. while attempts were made to have a key made to access the vehicle. It was close to closing, many salesmen had left. Additionally, by the time the car was accessed we were rushed to finance to wrap up that paperwork again before closing. Your staff had to put my down payment in a special envelope as there was no one in the specific department to receive it. Again, they found one person left to detail the car quickly as they too were off work. All the while we were reassured not to worry as of the warranty left on the car and the additional warranties that we were encouraged to purchase. My husband used his mobile device to assess that the car had a blemish in the paint and inquired if we had to bring the car back to Woodbridge for repairs and again we were reassured that we did not. After several documented attempts to get these things addressed at our local dealer, because these things were "pre-existing" we contacted [redacted] even participated in a conference call with my husband and J. at the service department that we use here in an attempt to get our concerns resolved. It was during the telephone call on March 27 that he advised that he was not aware that our concerns were pre-existing and chastised my husband for admitting that they were while educating him on the dilemma that occurred when he did so. It was at this time that [redacted] committed to address the concerns if I brought the car in to him. I asked for Saturday but service would not be open and so he scheduled me for Monday, March 31, 2014 at 9:00 a.m. He advised that I had to wait until 9:00 a.m. to allow the Service Manager to get in. He reported that the Service Manager would have insight into my concerns as he reportedly collaborated with him each time he put me on hold. Additionally, I sat at your dealership from 9:00 a.m. - 5:00 p.m. on March 31, 2014 for nothing to be done. Upon my arrival, I could tell that something was wrong as when I attempted to check the car in and communicated my conversation to the service department, they had to locate [redacted] who eventually approached me to confirm that I would be taken care of.