Cowles Parkway Ford

Dear [redacted] ***,Thank you for your assistance in this matterI have attached the signed agreement between Cowles Ford and me and the buyers order.I have also spoken to other car dealers who have never heard of a dealer demanding additional funds after the customer has taken delivery of the vehicle and withholding money paid by the customer for the purpose of paying taxes and tags until the additional funds are received by the dealer.Thank you again, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],Thank you for your assistance in this matter. I have attached the signed agreement between Cowles Ford and me and the buyers order.I have also spoken to other car dealers who have never heard of a dealer demanding additional funds after the customer has taken delivery of the vehicle...

and withholding money paid by the customer for the purpose of paying taxes and tags until the additional funds are received by the dealer.Thank you again,[redacted]

I am writing in reference to the above referenced complaint.The complaint has ultimately come to me as the general manager of Cowles Ford, Inc. however it was addressed to a [redacted], a previous general manager that hasn't been here in over three (3) years. I have written to the Better...

Business Bureau on multiple occasions asking the address be updated with my name so any issues come to my attention as quickly as possible so I might address them timely.We are always doing our best to take care of the customer. Sometimes we can't make them happy but we still try. Sometimes customers have buyer's remorse and decide they don't want a vehicle after they purchased it and find any and all reasons to try and back out. [redacted] is in real estate where there is a three (3) day "cooling off period" which we don't have in our industry in the Commonwealth of Virginia.| can state very clearly we certainly would never defraud a customer as has been alleged in the instant case. We did not sell a vehicle that had the known issues referred to in the complaint.We perform a detailed used car inspection when used vehicles are acquired which includes a Virginia state inspection and an emission test. In the instant case, as a result of our used car inspection, the items we found and corrected included the following:Oil & Filter Change Replace serpentine belt Removed running boards Replaced 4 tires Performed alignment Replaced cup holder Replaced cabin light Replaced brake light. Related to the drive train issue, if the vehicle did not exhibit any issues related to the drive train when the used car inspection was performed, there would be no expectation there would be problems with the drive train. The vehicle at issue is approximately 7 years old but as a diesel engine, it only had approximately 84,000, which is fairly low for diesel engines. If there had been drive train issues during the used car inspection, the technician certainly would have brought it to the sales department's attention because they have a vested interest in insuring all needed work is performed, that's how they get paid.There were apparently no power train issues with the vehicle when **. & [redacted] test drove the vehicle as part of the purchase process. In addition, based on the condition of the vehicle when they purchased it, if they had an issue with the dents and scratches, they could have elected not to purchase the vehicle, however, they did.We absolutely exceeded reasonable efforts to try and make **. and [redacted] happy. As stated earlier, it is always our goal to take care of the customer and indeed we tried very hard, I am disappointed the matter has come to this point.I can't comment on the issue with the paint **. & [redacted] are referring to in their complaint because I have not seen the vehicle. I can only rely in comments made to me by my sales consultant, my sales managers and the owner of Extreme Customer Collision. I requested [redacted] bring the vehicle for me to look at it and she declined.According to my sales department, there was a small dent, about the size of a fist in the driver's side door and another dent on the pillar to the left hand side of the cab in back where a camper or shell had been attached to the bed of the truck. There were also several scratches that either had been touched up prior to the vehicle being traded in to us or needed to be touched up.We provided the customer a “We Owe" (copy attached as "Exhibit A"), which clearly stated we would repair dents, paint four (4) places that had been painted or touched up, clean the black rubber (presumably from the camper) and a couple of other minor items.The customer purchased the vehicle on October 3, 2015. They left the vehicle with us to install the spray in bed liner and get the minor dents and scratches taken care of. We had the spray in bed liner installed and had the scratches taken care of prior to the customer coming back to pick the vehicle up on October 9, 2015.The dents were not taken care of because the contractor we use for that work is only available on Wednesday and he did not complete the work the week before so we asked the customers to return the vehicle the following Wednesday, October 14, 2015. The customer was also unhappy with the quality of the scratch repairs. The customer took the vehicle on October 9, 2015 and on October 11, 2015 they started to have issues with the drivability of the truck and they wanted to return the vehicle and rescind the deal. Keith F[redacted], one of our sales managers requested they bring the vehicle in on Monday so we could look at the issues.[redacted] returned the vehicle to the dealership on Monday, October 12, 2015 and we provided her a 2013 [redacted] to drive until we could diagnose the cause of the power train issues.We drove the vehicle multiple times trying to get the vehicle to present the issues the customer had experienced. My shop foreman was finally able to get the vehicle to display the problems once we got as far away as Dumfries, VA, approximately 10 miles from our location. After running diagnostic tests, we replaced the coils on cylinders 1, 2 and 4. The shop also performed a fuel induction service and replaced all the spark plugs at that time.While we had the vehicle, because [redacted]s was not happy with the paint repair we had done, **. Carlos R[redacted] had the vehicle taken to [redacted] to have the vehicle refinished in the areas that needed to be repaired. Based on representations made to me by the owner of [redacted], the items at issue were really little more than door dings and scratches that happen all the time. This vehicle is a 7 year old and door dings should be expected. That being said, we agreed to fix the scratches and door dings as part of the deal. [redacted] repaired the dent in the bedside but also re-finished the bed side, the tailgate and the cab,Smaller dents were repaired on October 14, 2015 by [redacted]. These are dents that can be repaired without putting the vehicle in the body shop and which require only small amounts of touch up paint if at all.We completed the repair of the drive train of the vehicle, we performed all tasks we had promised on the “We Owe" slip and the customer picked up the vehicle.We had the vehicle detailed again and made sure it had a full tank of diesel fuel when the customer picked up the vehicle.Based on representation made to me after the fact, everyone thought [redacted] was happy with everything we had done.We performed all the work in the "We Owe" and in fact went above and beyond by having the issues not just touched up but painted. I did not hear anything related to the issues with the vehicle prior to the customer writing a negative review on [redacted] which resulted in a response from me asking them to contact me so l could discuss the situation.On December 1, 2015 I received an e-mail from [redacted] following up on my comment to her [redacted] review them to contact me. She stated in the e-mail to me she wanted to return the vehicle and have her deposit refunded,My response to her was to let me look into the situation and see what the issues were and I would get back to her. I told her it would take a couple of days for me to complete my research.[redacted] responded she appreciate me getting back to her and also advised me she had filed a complaint with the Revdex.com as well as the Attorney General's Office. As I got the complaint, 1 can see it is actually dated 11/28/15.I then responded to [redacted] what my understanding of the issue(s) were and she stated my understanding was incorrect. I asked her to please bring the vehicle in so | could look at the issues and see what the problems were. She declined and said I would be hearing from her attorney.Our goal has always been to try and make the customer happy. As I stated there are times when we can't no matter how hard I try. If she had contacted me when she picked up the vehicle after the repairs had been done I would have had an opportunity to try and make her happy. Even now, she refuses to allow me the opportunity to inspect the issues she has had.It would appear the only way to make [redacted] happy would be for me to re-acquire the vehicle from her. Filing complaints with the Attorney General, the Revdex.com and threatening me with legal action is not something 1 find conciliatory. I certainly have no legal obligation to re-acquire the vehicle and after being accused of fraud am that much less likely to do so.If you need any additional information, please contact me directly.

Review: I bought a part and was told it was an electric part and the part was not what I needed and I went back and they said its and electrical part we can't return it I bought the front air bag senserDesired Settlement: I want my money back

Business

Response:

To whom it may concern,In reference to the complaint made about our company (id: [redacted]), I spoke with this customer when they came in to return the part and I showed him where it is clearly printed on his parts invoice and on all parts invoices from our company that there is no return on electrical items. The part had also clearly been installed on his vehicle. This was evident from the bolt marks on the bracket. The customer then told me that his mechanic had told him that the part would fix his airbag problem and that was not the case. It was miss diagnosed by his mechanic and I had tried to explain to this customer that his mechanic should be responsible for it. We cannot re-sell electrical parts that have already been sold, We carry that policy for protection to our consumers so that they know each part that they purchase is brand new and has not been compromised in any way. If there are any other questions you may have please feel free to contact me ###-###-####,Walter H. Parts Manager Cowles Parkway Ford

Review: Cowles Parkway Ford holds itself out as being friendly to military members and their sales representative, [redacted], told me that he used to be in the military and that his business would take care of me as a military member. I found Cowles via [redacted] Car Buying service. I am in Germany and was looking for an SUV that would fit my family and allow us to tow a trailer. I found the right SUV online. I emailed and called and spoke to [redacted] on several occasions. We agreed on a price and purchase details. I obtained a loan from my bank. I was relying on the purchase being in place as I was preparing to travel back to the states from Germany. Then [redacted] turned the sale over to another sales associate, [redacted] refused to respond to my emails or phone calls. I asked [redacted] for help and he only said he would look into it. Cowles Ford sold the vehicle to someone else and has left me at square one trying to find another vehicle right as I am flying back to the states without a vehicle.

[redacted] and [redacted] were very unprofessional and deceptive in telling me that we had a purchase and then selling the vehicle to someone else. Cowles Ford cannot be trusted. Do not do business with them. Fifteen complaints in three years prove their unethical business practices.Desired Settlement: I would hope the deceptive practices are limited to a couple associates. I would be willing to complete a purchase with them if they had the SUV I was looking for and made the right deal given the unscrupulous dealings of [redacted] and [redacted].

Consumer

Response:

--------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Wed, Jul 9, 2014 at 3:19 PM

Subject: Re: Please Hold on my Revdex.com Complaint

To: Revdex.com of Metro Washington DC <[email protected]>

Thank you for the quick response. Please file my complaint as resolved. I want to give them the last benefit of the doubt.

Review: I purchased new 2014 Ford E250 cargo van from Cowles Ford in Woodbridge. Initially, around 7:00pm, I was going to go home and think about the deal but sales manager approached convinced me to stay and he will give me great deal. After filling out the credit application, I waited for another couple of hours and by this time they were officially closed but they still had customers in the showroom and financing office. Manager approached me again and discussed my credit options but he told me he can do it for 2.9% at 60 months at $482.32 through Ford Motor Credit. He said he had few customer in the financing office so I will have to wait little bit longer..by than it's almost 10:00pm. I finally got to the financing office, made $3,000 down payment and signed all papers at 2.9% at 60months.

On Novemeber 21, 2013 almost a month later, same sales manager calls me on his cell phone and told me he had some bad and good new. Bad news was Ford Motor Credit did not accept the contract and but good news was he found a company who will accept at much higher interest rate with 72 monthly ter**. How is this a good news? I have already spent almost $1,000 dollars on van accessories, spent about $350 for down on new [redacted] insurance policy. I told sales manager that I am not going to sign any new contract and asked that he honor the original signed contract. He kept asking me to come back to his dealership to work something out. Work what out? Ways they can make more money off me and sell me off to another financing company at much higher rate. LADIES AND GENTLEMENT, THIS IS CALLED BAIT AND SWITCH PRACTICE. THIS IS UNLAWFUL, ILLEGAL, AND UNETHICAL.Desired Settlement: I WANT COWLES GENERAL MANAGER OR OWNER TO SEND ME A APOLOGY LETTER. I WANT COWLES FORD TO HONOR OUR ORIGINAL SIGNED CONTRACT ON 10/29/2013. I WOULD OF NEVER PURCHASED A NEW CARGO VAN IF MANAGER DID NOT OFFER ME THE 2.9% 60 MONTHS DEAL AND WOULDN'T HAVE STAY UNTIL 11:00PM.

2014 E250 CARGO VAN

VIN: [redacted]

Business

Response:

Our sales manager, **. [redacted] contacted the **. [redacted] and informed him of the denial by Ford Motor Credit Corporation because he had apparently had a previous repossession with another financial institution. **. [redacted] did inform **. [redacted] there were other financing sources we could provide but the rate and term would be different.

Subsequent to **. [redacted]’s discussion with **. [redacted], our general sales manager **. [redacted] was able to get the original retail installment contract approved with Ford Motor Credit Company. As a result, there certainly was no “bait and switch” tactic used.

If you have any other questions or need additional clarification, please contact me directly at ###-###-####.

Very truly yours,

Cowles Parkway Ford

Review: Took vehicle in for over heating issues on 1/28 the told us they repaired it and we paid for the services. Left the dealership and returned the vehicle within minutes because the problem was not fixed. Again leave vehicle there until today 2/5. This time they charge us for services done to the vehicle again leave the dealership and the vehicle is still experiencing the same exact problem as when we took it in on 1/28.Desired Settlement: Want my money back from this. This is robbery because we are paying for services that are supposed to fix the vehicle and yet the vehicle is still broken with the exact same problem as it was when we first took it there.

Review: Hello,

Cowles Ford Sales personnel are dishonest in their sales practices and work hard to leverage customers for more money after an initial sales price has been reached. They should be avoided at all costs. I have dealt with three sales representatives over the last two months in an attempt to buy a certified used vehicle from them, a Ford [redacted]. I am a military member and was returning to the States after being stationed in Europe. I was in need of a vehicle and found one on [redacted] carfinder, Cowles ford. I made contact with R** C**. We discussed the vehicle via email and phone and reached a sales price of 32k. He then turned the sale over to one of his salesman, S* B*. We made initial contact and I set up financing with my bank. He asked me and I let him know that I was in the military. Then I could not reach S* B*. I tried by email three times and called three times and left messages. S*B* never responded and R*C* let me know a week later that they sold the [redacted] to someone else. This was extremely unprofessional considering we had reached a sales price, pick up time, and I coordinated financing. I gave it a week and decided to call R*C* to discuss it and he said that it was S*B* mistake and they still wanted my business.

I decided to try them again because I believe that sometimes things happen at work and maybe S*B* lost track of me. I was put into contact with E*S*. We again coordinated for a purchase price after going back and forth with counter offers and details. She asked about the delivery date and I let her know I was in the military and it should help with sales tax. We agreed on a sales price and the purchase details and two days later she emails me and claims that the price she agreed on with me was a "mistake". My email response to her is below. She was not responsive to my requests about verifying the price. It appears to me that doing business with a buyer that may have outside financing and be in the military is a serious turn off for this business because they don't make as much money so they try to leverage the customer to pay more after an initial price is reached. This is dishonest and highly unprofessional. I had a completely opposite experience when I contacted another dealer. Cowles Ford should be avoided at all costs. They are dishonest and unfair to customers who can finance and are in the military.

FROM EMAIL: [email protected]

TO: E*S*

Sent: 7/12/2014 11:23:27 AM

Subject: Re: Re: Cowles Ford

E*S*,

We exchanged three emails about price and purchase details starting with a discussion of 30K. You responded by saying you could negotiate in hundreds of dollars off the price, not thousands. I responded with 32K. You sent me the figure of 32,983 and we discussed taxes and tags and I said I would take $32,983. Now you are saying the price you sent was typo. How could it be a typo when we started the discussion at 30K and worked up and now your price now is higher than the original price on your own website?

Does the typo have anything to do with me being in the military and having a tax exemption? After I mentioned that I was in the military the price went up a $1,000. Most good businesses have a policy of taking care of customers. If the business made a mistake, they would accept the mistake, rather than raise the price higher than the original price of the vehicle.

I had a bad experience earlier with your business in dealing with C*R* and S*B*. We agreed on a vehicle price and they they said they would send me the paperwork and never did. After three emails and calls later, they sold the vehicle to someone else. I tried to give your business the benefit of the doubt and see if it was just an isolated issue. Apparently not, with your raising the price of the car $1,000 after I said I was in the military. It is very hard not to believe that this is discriminatory business practices. I did some research and discovered your business has 15 Revdex.com complaints in the past three years. I guess your just being true to how your business operates.

You really should be ashamed for treating customers like this. Claiming it was a typo and raising the price $1,000 after I said I was in the military and you made me an offer of $32,983 is deceitful and very poor business practice. Are more profits really worth mistreating people and being dishonest?

I will let Ford Motor Company, the VA Consumer Affairs Department, [redacted], and the VA Revdex.com know how your business has treated me. If you decide to abandon poor business practices let me know. I just want to do business with an honest person.Desired Settlement: I simply hope Cowles will change their practice to be an honest business. After doing business with three different personnel in their business, they have a serious problem with honesty and how they treat customers. A systemic problem. Money comes before fair dealing. I would just hope other customers, particularly military members are not deceived by this business.

Review: We bought a 2005 Ford F-250 from Cowles Ford on June 2, 2013. The salesman indicated to us that it was a "certified used car" and with that information we purchased the truck. We had confidence in the fact that it was "certified". My husband spoke to the used car manager, [redacted], on the phone about the truck before we drove to Virginia to look at it. [redacted] informed [redacted] that the truck was from a local person who originally bought the truck at that dealership. [redacted] told us that Cowles Ford did all the maintenance and knew the truck and the owner really well. [redacted] informed us that he knew it was a great truck and that is why they kept it on the lot and ran it through the "Ford Certified" inspection. While talking with the salesman, we informed him that we were looking for a heavy duty truck to pull a camping trailer with. He showed us the truck, and forgot to mention that it only had passenger tires on it. We didn't realize this until we tried to pull our trailer with it. So a few days after purchasing the truck, we had to buy $900 worth of tires for it. If the dealership put the right tires on the truck, we would have been able to pull the trailer. The truck should have had "E" rated tires, which is what we bought for it. The spare tire was an "E" rated tire. Within a two weeks of the purchase, we had to replace a hose on the truck costing us $236 dollars. The dealership did reimburse us half of that. The next time we used the truck was on vacation with our four kids. The truck broke down in the middle of a busy road and we had to have it towed to a repair shop. The towing cost us $445 alone. After three nights stranded in a town 5 hours from home, the truck was fixed costing us $3,959.52. This was only 47 days after purchasing the vehicle. I asked the dealership is there was any way they could help us out, financially and they said "NO". Meanwhile, my truck still to this day does not have permanent tags on it. This means that according to Pennsylvania, where we live, I do not even own the truck. My bank has contacted me and is in the process of changing my loan from an auto loan to a signature loan resulting in an increase in interest rate because the dealership has not fulfilled their requirement of the title work. I have tried to contact the General Manager of the dealership for three days now, and he will not return any of my calls.Desired Settlement: I would like the dealership to cover half of the labor and 100% of the parts for the repair work done to the truck. We paid a total of $1,910.30 labor and $1,729.75 parts plus taxes. I am asking the dealership to cover $1,910.30 labor and $864.88 parts for a total of $2,775.18. That leaves me with my portion being $1,184.34. I am not asking them for anything regarding the wrong tires on the truck. I will swallow that $900, which I should not have had to pay.

Review: Last week I went to Cowles Ford in [redacted], VA for an oil and filter service on my 2012 Expedition. While there, I took the opportunity to tell the service representative about a problem I was having with my dash screen (GPS/DVD) The problem is that there is a permanent smudge on the screen that cannot be cleaned.

This item was an aftermarket add-on bought at the same time we purchased the 2012 Expedition. While we where finishing the paperwork for the purchase, this item was offered to us (at a $2,000.00 cost) as a jack of all trades system, which could serve as GPS, DVD player, radio etc. It was described as a touch screen "with the same technology of an Ipad or Iphone" Because we own, both of those, that piece of information sold us on the idea of purchasing this item. Now we move forward almost a year and a half and we get this problem. I have tried to clean this smudge with many different cloths to no avail. Nothing works. When I tried to explain this to the customer service representative at Ford (we were walking towards the service area the time) I got into my car and as I was pointing at the problem he noticed it (he was standing outside the vehicle) and told me "the smudge will not come out and it will not be replaced" I asked him if this was under warranty (I have close to 7,000 miles right now) and he said that "indeed it was, but that was caused by daily use and was not covered" He further explained that "this happens to all units and they are not replaced" At this time, he started talking to me in a very loud voice, so much so that two other mechanics in the general area started looking at us. After this, I went inside and asked to speak with a customer service manager. After a couple of minutes, the same guy came back and started asking me questions about what was I using to clean the screen (the manager never came) After this I asked for somebody working after market purchases so as to confirm the amount I paid for the equipment. The lady confirmed the amount ($2,000.00) and told me that before I left, a manager would talk to me. After an hour, they returned my vehicle and there was no manager around to talk to me.

I have 2 different problems with all of this:

1.The company has prior knowledge of this problem with this product and they continue selling it and charging thousands of dollars even though it continues happening, and

They are purposely lying to their customers telling them that "it is the same touch screen technology as the Ipad and Iphone" when it is clearly not. This problem does not happen on the Ipad nor the Iphone. I own several of these units and NEVER had this problem. These are deceptive business practices.

If what the customer service representative said is indeed true, that this happens on every unit, this can easily become a class action lawsuit because they are selling these units saying that it is the same technology as the Apple units.

The 2012 Expedition is under my wife's name, [redacted].Desired Settlement: I would like to have my unit replaced. I would like a new unit installed.

Review: On Friday 9-19-2014 there was a crackling sound w/in my 2011 [redacted]. I turned around and noticed smoke from w/in the truck cabin. I opened the rear power sliding window to clear the cabin of the smoke and w/in 3-5 seconds a portion of my rear window shattered. I then called the dealership to discuss a drop off date, time and repair options. The rep on the phone informed me that this would not be covered by the extended warranty I purchased. Here is the issue.........the Premium care package I purchased covers the electrical but not the glass. [redacted] has conveniently built some of the rear defrost electrical into the glass. How is [redacted] absolved from repairing the electrical portion that is built into the glass? It was in fact the faulty electrical that caused the glass to shatter (therefore their item caused the glass to shatter which means they should repair the whole thing free of charge). The service manager informed me that he believed a short in the rear defrost electrical caused the glass to shatter but I would be financially responsible for the repair. Why should I pay for a glass that was shatted by faulty electrical that is suppposed to be covered by my warranty? It has not been determined if further electrical issues exist w/in the vehicle. I now fear for my family's safety riding in this vehicle. I respectfully request this matter be looked into as soon as possible. I now have a vehicle with a shattered rear window and a possible electrical problem w/in the truck that goes undiagnosed because the organization has washed their hands of the issue.

Please adviseDesired Settlement: I would like for that organization to replace the glass and the faulty rear defroster to include any burned wiring that might exist.

Review: I was noticing that the sale price of my mustang is $33,844.96the day after I had purchased my car (10-19-2013). I had agreed to $19,999.99 sale price with salesman [redacted]. I reached out to the Cowels Ford dealer the next day via email since it was a Sunday. I didn't get a reply. I emailed again on Monday and called. I stopped by and they were reluctant to make any changes. I followed up today and they do not want to correct the error. I am also considering to file a sexual harassment complaint or lawsuit against them as well. All I am asking is that they adjust the billing papers and apply my down payment to the price that I agreed to pay which is $19,999.99. My down payment was $3000.00. I am very upset that they have not treated me fairly and used my money to bring the sale price of the vehicle down when I had stated I would not agree to anything higher than $20K. The sales men have treated me as though I don't know what I am doing. My full time job is a government budget analyst and I know what I am doing and can see where they are committing fraud. One of the salesmen, [redacted], told my fiancé and me that I shouldn't go to dealers alone so people won't take advantage of me. I know now why he said that! I have tried various occasions to speak with general manager but they always say he is out of the office. It's Wednesday 10/23/13 and still no reply.Desired Settlement: I want my down payment of $3000 to be applied towards the price I agreed to pay; $19,999.99. This has been an inconvenience and has caused stress on me. If they don't correct the error I will file a lawsuit against them with sexual harassment complaints as well.

Business

Response:

December 10, 2013

Dear **. [redacted]

I am writing in related to the above referenced matter. I have attached a copy of the letter we received for your reference.

I assumed the position of general manager on Thursday, October 24, 2013. **. [redacted] stated in her communication she tried to contact the general manager and as of October 23, 2013 there was no reply. I actually did attempt to contact via telephone **. [redacted] on Friday, October 25, 2013 but was not successful. I did write **. [redacted] an e-mail on Saturday, October 26, 2013. I have attached a copy of the e-mail I sent her to this letter.

Your past correspondence was directed to a **. [redacted] who served as our general manager until October of 2012. My assistant **. [redacted] told you of the correct person to contact and you said it needed to be done in writing. Please allow this letter to serve as that notification.

I am not sure what the confusion is on the part of **. [redacted]. We certainly didn’t do anything unethical or inappropriate. We sold the vehicle to **. [redacted] for $24,027.46, as clearly stated on the “Buyers Order”, of which I have attached a copy.

Also reflected on the Buyers Order are rebates in the amount of $2,500.00, which makes the net purchase price of the vehicle $21,527.46. To that amount is added state tax, license, registration, tags and processing fee.

**. [redacted] also purchased certain protection plans for the vehicle, including extended service plan, prepaid maintenance plan, GAP insurance and tire insurance, all of which were reflected on the “Buyers Order” as well as reflected in the retail installment contract.

**. [redacted] was given copies of all the documentation when she settled the transaction. I have tried to reach out to her to clarify the transaction and answer any question she might have but have not heard back from her.

I trust this will answer all the question you might have. If you have any other questions or need additional clarification, please contact me directly at ###-###-####.

Very truly yours,

Cowles Parkway Ford

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

December 16, 2013

To Whom It May Concern:

I do not accept the response by Cowles Ford Parkway. Based on the 3rd page of the attachment, you can see that the cash price of the vehicle is $24,027.46 when it should have been $19,999.99. That is where the problem lies. My down payment of $3,000 was to be applied to that amount. Then, the warranty should have been added. The cash price of the car should have been $16,999.99 taking into account my down payment. That was the verbal agreement with the sales man, [redacted] who was acting on behalf of [redacted]. I was very displeased to see that the agreement was not honored. Unfortunately, I did not pay attention to the numbers as closely as I thought I did. I would have caught the mistake then and there.

I'm not sure if this issue will even be resolved, but it's important that people out there learn from my mistake and keep their eyes open from salesmen who are doing anything and everything to make a commission. Even if that means, ripping off their customer!

Sincerely