Cowtown Swift Current

Initial Business Response /* (***0, 5, 2015/11/17) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***@gmail.com
RE Tires: Customer emailed us weeks after the sale stating she was having issues with the tiresWe had offered to have her take the car
into our shop to have the tires looked atMaybe there was a bad sealWe did not know about this issue prior to the saleWhy would we sell a car knowing there was such a small problem?
We have requested that we see the estimate for wheel bearingsWe have yet to see one.*** offered to have customer take his car into our shop to have the car checked outCustomer was told we would fix the bearings if need be at a total cost of *** plus tax to the customerCustomer has yet to take his car into our shopBy the way, customer was offered exended warrnaty at time of purchaseThey declinedWheel bearings would have been covered under this warrantyCustomer told us he can get a bearing for *** and install it himself so the *** dollars was a slap in the faceThere is conflicting information hereIf it will actually cost *** to replace both bearings than why is the customer unwilling to pay ***?? Yet he is willing to pay *** per side, plus install it himselfThings arent adding upAfter months, very few dealerships would even consider helping this customer, especially after declining extended warrantyWe feel as though *** plus tax is an exceptional offer
Once again...we offered to diagnose their coolant issue for free at our shopIf we found that it was a warranty item they could take it to **, if it wasnt a warranty item than they wouldnt have to pay diagnosisThe vehicle still has factory Powertrain warranty...waterpumps are covered but there is always a risk in the event the failed item isnt covered the customer would pay diagnosticsWe agree with this customer in this regardHowever, we have agreed to diagnose the car for them...this seems reasonable to me, especially after months of ownership
After taking the car for test drive, customer*** *** voiced his opinion to his sales person (***) that there was a pulsation in the brakes*** agreed to reduce the price of the car in lieu of looking at the brakes*** told us he was handy with cars so he would do the work himselfWe put that information on the worksheet which *** acceptedA pulsation in the brakes does make a car fail MVIIf customer feels as though she knows the rules when it comes to Motor Vehicle inspections than she should contact the MVI DepartmentOften times Rotors can become warped and pulse if a car sits for a little bitThey get flat spotsAs I said, we acknowledged their concern, reduced the price of the vehicle and the customer agreedWe dont see this as an issue as they were aware of this and agreed to it in the dealThey have already been compensated for this by us reducing the selling price of the vehicle
Customer is saying she replaced the brakes on October 7th...she is also saying she bought the car with crushed rocker panels...the car was purchased directly from ** *** off lease with a clean carproof and titleAlso on October 15th, the customer was blaming *** for crushing her rocker panelsWe have proof of thisIt seems as though customer is playing the blame game
To boil it down...customer purchased a clean car, they declined to take the car to get a pre purchase inspection doneThye declined extended warranty and months later they are asking us to fix everything they say is wrong with the carWe invited them to talk about this issue and they asked us for a "Meeting Agenda" the agenda is sitting down face to face and figuring out what we can do to helpCustomer has yet to come in and discussCustomer has yet to show us estimates***??? We have yet to see this car since customer contacred usIts difficult to diagnose an fix something we havent seenWe offered to take their car into our shop, fix the bearings, diagnose the coolant issue and we would have our body guy estimate that damage on the rockers for a grand total of $*** plus taxThis to us seems more than reasonable as we have zero obligatin to this customer months later***They also contacted ***, whom we have been dealing with for years with zero complaints/issues, and told the bank that we knew the rockers were damaged prior to selling the vehicleThis is a flat our lieAt this point we feel as though the customers arent willing to accept our helpThe offer is still on the table yet we have yet to see the car, or the customers
Initial Consumer Rebuttal /* (***0, 7, 2015/11/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I submitted this response plus photo attachments in an email to ***@bureaudata.com as well
Tires
aBob Blumenthal Auto Wholesalers were fully aware of the tire problem at the time of purchase, not weeks after the saleThe tire was flat when we picked up the car and*** was there at the time of sale.*** even told us that when we go to put air in the tire, it is not necessarily the tire that is making the tire sensor pressure go offMy fiancé, *** ***, was there to confirm thisThis tells me that he had been dealing with this issue for some time
b*** was driving the drive regularlyHe would have known about the issue no questionThe tire was losing air quickly and had to be filled every day
cThey did offer to look at the tire for us, but it was not a free serviceWe would have to pay themAlso, their garage was not close to us and they would not provide me with a drive to work
dThey keep referring me to the tire and rim warranty I purchasedI reviewed the warranty and it does not cover slow leaks and there is a deductibleOnce we got the tires looked at (by a different mechanic), we discovered the rims did not have any tire seal on itThis is basic tire installation and the tire work was done by***'s garageThe tires may be a small problem, but it was one of several issues with the car and it speaks volumes about their willingness to help their customers
Wheel bearings
*** He did not request a quote for the bearings from usThe first thing he tried to do was to sell us was a $*** warranty for the wheel bearingWe checked out the warranty and it does cover all of the work for the warrantyWe declined because it was not worth the cost$*** at a shop was the cost of TWO bearings to be replaced at a shop.*** only offered to replace ONE wheel bearing at $*** plus taxAgain, his shop is in *** and he has no shuttle service for *** customersIt was in our best interest to have the wheel bearings fixed ourselvesAs for his point about months, we have been contacted them since July 2015.*** has been occupied with personal issues since the summer and he said he did not know anything about our car issues until *** (***) sent his final email on November 1, His employees,*** and *** ***e had been dealing with our emails, but they ignored most of them
Coolant leak
Again, they did offer to diagnose the coolant issue at their shop, but it was not going to be freeThey were going to charge for the service.*** says in his response that they would not charge us for the diagnosisThis is not true.*** said they would charge us a reduced feeOnce again,*** was not involved in this issue or the correspondence at that time as he was dealing with personal issuesHe did not become involved until after November 1, Lastly, the shop is not close to usWe are in *** and their shop is in ***They do not have a shuttle service for *** clientsIt is inconvenient for usI agree that we are still under ***' powertrain warranty and we are working with them to fix the issue
My fiancé, *** ***, did take the car for a test drive and did notice the pulsation in the brakes*** did not give us a discount for the brakes*** said to *** (and I was present) that he would give us a discount because *** has sent many customers to him to buy carsI may be taking***'s advice and will contact the Motor Vehicle Inspection OfficeWhen I took the car into ** to look at the car, they told me that the rotors were in extremely bad shape and they should not have passed the safety inspection on April 21, Blumenthal's garage did the inspection in April so why did it pass the safety inspection? ** quoted me $*** plus tax to fix all rotors.*** also said that rotors can become warped if they sit for a whileThis was not the case with this car.***'s son, ***, told me he had been driving it regularly when I went to see the carHe went to great lengths to describe how well the car drove
Crushed rocker panels
I went back to ** first and enquired about the crushed rocker panels***, ***, met with us and explained the damage was not done at ***Since the car was taken into *** two weeks after I bought the car, and *** did not crush or damage the rocker panels, logically it was done prior to me purchasing the carI have an email from the ***I have attached it belowIf you need the original email, let me know and I can forward it to youAlso, I attached pictures of the crushed rocker panels
_____________________________________________________________________________
From: *** mailto:***@oregans.com
Sent: October-21-5:PM
To: ***
Subject: ***
Hello *** and ***,
As discussed with *** earlier today ( Wednesday October 21, 2015) after viewing the damaged areas of the left and right rocker panels on your ***I say with confidence and ***% certainty that the damage on both rocker panels was not done at the *** *** dealershipBased on the type of damage and locations, which do not match up with what would have been caused by our hoist arms or the fact that the vehicle frame is actually lower than the rocker panels themselves, which is where the arms would have been placed to lift the vehicle safely
We also have procedures and policies in place in the event that a vehicle is damaged or involved in any type of accident while being worked on or in our possessionA technician runs the risk of being terminated without notice if they damage any vehicle no matter how little it is without notifying and reporting it to Myself (***) or *** (***) and filling out and filing an incident reportOur policy also states and promotes that if a technician reports any damage done to any vehicle while in our care that they are able to do so with no threat of terminationIt is with this said the I am 100% certain that the damaged areas to the rocker panels where not done while at the *** ***
Thank you,
***
***
***
***
***@oregans.com
First of all, we did not wait months to tell them about the issues with the carThere was several correspondences from July until October from usAgain,*** had been unavailable for personal reasons and we had been dealing with*** and *** ***They chose to not respond to the majority of our correspondenceWe were only invited to come in and discuss after November 1stHow much time do I need to waste waiting for responses since July for solutions to our car issues? Because we had no response, we had to fix the issues and pay for them out of our own pocketI would have been more open to a meeting in July when I originally asked for help
*** only offered $*** plus tax to fix the wheel bearing, not the coolant leak or the quote for the rocker panelsOnce again, his shop is in *** and he has no shuttle service for *** customers
Furthermore, I did not tell the *** knew about the crushed rocker panels prior to purchasing the vehicle.*** is mistaken and not getting the correct informationI said to *** that they are not willing to answer any of my correspondence regarding any of the issuesI contacted *** as a last resort because I had not received any responses to our issues
*** They responded after ***, *** ***, sent them a final email on November 1, Y***This whole situation could probably have turned out much more amicably if they had not ignored most of my correspondenceLastly,*** did email me on Friday (Nov 20th) wanting to meetMy only stipulation to a meeting was that I have something in writing from him and that *** would be presentHis past verbal correspondence to us has never turned into anything other than wanting to sell us an $***I want something in writingAfter reading this recollection of events in this report, I was not happy when he emailed me.*** ***
Please let me know if you need any further information
Thank you,
***
Final Business Response /* (***0, 11, 2015/12/02) */
We have invited the customer in multiple times to discuss these issues and what we can do to help herAs of today we have yet to see the carWe have no agenda for a meeting other than to help the customer
Final Consumer Response /* (4***, 13, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After months (July - October 2015) of trying to contact the dealership, we were given the response to replace wheel bearing for $*** and buying a $*** extended warranty from themI fail to see that a meeting in person with the dealership will provide any better compensation that was verbally offered aboveWe were not asked "multiple" times for a meetingOnly twice and it was after November 1, We wanted details in writing before we meet regarding compensation and we have not received anything to date