To Whom It May Concern: As always, 100% customer satisfaction is our goalOn August 22, 2013, [redacted] purchased a Ford Focus for $plus taxesShe was offered and extended warranty on this vehicle, but declined it, and decided to purchase the car "with no warranty"Even though it was an year old car, for customer goodwill we agreed to fix the air conditioner compressor on the car and the brakes at a cost of $I will be happy to provide a copy of all paperwork including the warranty turn-down form and the copy of all repairs that we did for customer goodwillIt is obvious that the repair to the air conditioner months later was a separate issue, unrelated to the compressor, since the air conditioning worked fine when we first repaired itThis repair would have been covered, had Ms [redacted] not turned down the extended warrantyAs far as the tire issue that Ms [redacted] had, unfortunately we have no control over the manufacturer of the tires, or the miles, or maintenance that was performed on these tires, it would be impossible for us to guarantee their condition a year and a half after the vehicle was purchasedI will suggest to Ms [redacted] that she contact the manufacturer of the tires, or possibly a local tire store to see if there is any assistance that would be available through the original manufacturer of those tiresSincerely, [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
To Whom It May Concern: As always, 100% customer satisfaction is our goalI have reviewed the contract signed by Ms [redacted] It shows a $down payment, which was not paidSince there was some confusion as to how it was going to get paid, I am waiving the $for customer serviceSincerely, [redacted] General Manager
To Whom It May Concern: As always, 100% customer satisfaction is our goalOn August 22, 2013, [redacted] purchased a Ford Focus for $plus taxesShe was offered and extended warranty on this vehicle, but declined it, and decided to purchase the car "with no warranty"Even though it was an year old car, for customer goodwill we agreed to fix the air conditioner compressor on the car and the brakes at a cost of $I will be happy to provide a copy of all paperwork including the warranty turn-down form and the copy of all repairs that we did for customer goodwillIt is obvious that the repair to the air conditioner months later was a separate issue, unrelated to the compressor, since the air conditioning worked fine when we first repaired itThis repair would have been covered, had Ms [redacted] not turned down the extended warrantyAs far as the tire issue that Ms [redacted] had, unfortunately we have no control over the manufacturer of the tires, or the miles, or maintenance that was performed on these tires, it would be impossible for us to guarantee their condition a year and a half after the vehicle was purchasedI will suggest to Ms [redacted] that she contact the manufacturer of the tires, or possibly a local tire store to see if there is any assistance that would be available through the original manufacturer of those tiresSincerely, [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
To Whom It May Concern: As always, 100% customer satisfaction is our goalI have reviewed the contract signed by Ms [redacted] It shows a $down payment, which was not paidSince there was some confusion as to how it was going to get paid, I am waiving the $for customer serviceSincerely, [redacted] General Manager