Cox Brothers Plumbing

To Whom It May Concern:As always, 100% customer satisfaction is our goal [redacted] purchased a Ford F- Because of her low credit score, and high credit card balance, we were only able to get one bank to approve her for a loan, which was [redacted] at a higher interest rate We are only an agent for [redacted] , and do not own, or have any control over their approvals, interest rates, or paperwork We simply, as a service to our customers, offer to help secure loans through outside funding sources Any disputes regarding loan paperwork would need to be discussed between [redacted] and [redacted] Financial 44automart has no control over this and therefore can do nothing to change itWhether or not [redacted] agrees to pay [redacted] for the loan or not, is out of our controlSincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To Whom it May Concern: As always, 100% customer satisfaction is our goal I have spoken to [redacted] at [redacted] Dealer Services, [redacted] ***, phone number [redacted] She assures me that all necessary paperwork has been submitted to process a refund According to [redacted] , the refund amount due to the customer is $ [redacted] stated that this check will be mailed out from her office on Friday, May 20, As soon as we receive this check from [redacted] , Ms [redacted] will be notified, and can choose whether she wants to pick it up, or have it mailed Unfortunately, [redacted] is a 3rd party company, which we offer their service contracts to our customers, but have not control over their refund process, since we do not own them I am enclosing a copy of the fax that we received from [redacted] Dealer Services, showing that this contract has been cancelledSincerely, [redacted] GM

To Whom It May Concern, As always, 100% customer satisfaction is our goal. Please have the customer forward a copy of the credit report so that I can verify the alleged hard inquiries that are mentioned on the complaint. I am unable to see these inquiries without pulling the
credit myself. Sincerely, *** ***General Manager

To Whom It May Concern: As always, 100% customer satisfaction is our goal. On June 10, Ms*** purchased a Acura TL with 146,miles. Ms*** purchased this car "As-Is" with no warranty whatsoever. She signed all documents clearly stating this. She was offered
an extended warranty on this vehicle, but declined it. Ms*** was fully aware that any future repairs on this vehicle would be her responsibility. I will also quote from the State Attorney General,*** *** website. "There is NO statutory right to cancel the sale, even if done immediatelyLikewise, there is NO used car lemon law. (e.g., buying a car "As Is" really means no warranties of any kind)." Based on Ms*** decision to decline the extended warranty, there is no coverage that would fix any repairs on her vehicle. Sincerely, *** *** General Manager

I wanted to notify you that My complaint *** with Auto Mart Shepherdsville/Louisville, KY has been resolved They have contacted me and will write me a check for the remaining taxesThey will send me a check once this compliant has been has been removed Upon my request can you
please remove the complaint and send me notification once it has been removed? Thanks *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** ***
Dear ***.... same old song and dance that you gave me when we talked several months ago. At that time, you were even going to see if you could get the owner to at least pay for my tires and you asked me to send you receipts, which I did and I never heard back from you. I agree that I did purchase the car as is and I did expect some repairs to a car. However, if a salesman told me the tires were new and a year later they are dry rotted, that is mis-representation. I do know that you all had some work done to the Air conditioning, but I would like to see the receipt from Turning Wrenches showing that the replaced the condenser. I bought the car in August, so the air was used in August and probably part of September. Would not have needed it in Oct., Nov., Dec., Jan., Febor probably all of March of 2014. In April, I believe I turned the air on and it started the same problem, dying when the air was on. I therefore, do not see how you can say that the tires and Air were problems unrelated to your "fixes" With the air, I took the car to a very reputable maintenance facility and they told me that it did look like mostly everything was replaced regarding the air conditioning, except the most expensive thing, the condenser. Therefore I was out roughly $for that. There was other maintenance done to the car, which I would have expected on a vehicle. But the Air and Tires were something that your representatives said were new or fixed.
Your response to this claim is a generic response that you give to all of your claims from the Revdex.com, you just changed dates and amounts for my situation. If you were truly honest with your words of " As always, 100% customer satisfaction is our goal." , then it seems as if you would do something in this situation. Once again, mis-representation!
I am not asking for anything more than the cost of new tires and a new condenser, which I think you all are responsible for (roughly $1400.00, I can provide receipts) even though it was sold as is. I would think that you all would want to do the right thing as opposed to having all of the negative reviews and claims against you. However, I am sure that I will not get anywhere with this claim or any other. Word of mouth can be a very powerful to a business and it's reputation
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To Whom it May Concern:As always, 100% customer satisfaction is our goal. M** *** *** *** *** purchased a vehicle and an extended service policy from us on or about May 25, 2017. the vehicle was a *** *** *** with 108,miles. The extended service policy is
limited on the amount of items that it covers. It is the "Bronze" coverage which is clearly marked on the paperwork that they signed on that day. I have included a copy of the contract and a copy of the coverages listed on the brochure. Anything not specifically listed would not be a covered repair. ***
*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While it sounds nice to offer a full travalue, the question is how much that would amount toBesides, I would like to apply it towards a nearly new small stickshift Nissan Versa Note hatchback (with no more than 10,miles in it)I would also consider a VW hatchback below 25,milesAs for the "fair travalue," that was actually determined last Saturday by *** Nissan in *** at $2,At ***, they told me, after scanning the VIN of my Maxima, that it had had a major accident at 33k miles, which brought down the value of my car so drastically that there was no point in trading it in(Frankly, I would prefer to give it away than accept a $2k traoffer...) After using the car for another miles and doing no damage to it, the $8,difference between the traand the purchase price seems unreasonable.The business can make a reasonable traestimate within a range based on the fact that there is no change in the vehicle's condition (I had two oil changes with Castrol Synthetic Performance and right after my purchase, I also had the transmission fluid changed), because it was hardly used and it was never used in snow (in the winter, I drove it only on dry roads, because I hardly ever drive)Of course, tear and wear is there on the brakes, but I am an exceptionally cautious driver (participating in relevant programs with my insurance company) and I always use the brakes gently
Regards,
*** ***

To Whom It May Concern, As always, 100% customer service is always our goal. Unfortunately, since CarFax is an independent, 3rd party company, there is no way for us to guarantee or verify what information they include or omit form their reports. Based on the Kentucky Motor Vehicle
Commission, which is our governing body, and establishes our guidelines and laws, we are required to provide a clean title without brands. I have checked the status of the title of this vehicle with the Kentucky Motor Vehicle Commission, and it is a clean title with no brands whatsoever. In the spirit of good customer service, I will be happy to purchase this vehicle back from the customer for full travalue, or allow full travalue against any of the vehicles that we have in stock. Mr. *** can contact his salesperson, *** *** ** *** to schedule and appointment. Sincerely, *** ***General Manager

To whom it may concern, As stated in my first response, I have given specific instructions on how to receive an appraisal on the vehicle.  The Revdex.com forum is probably not the best place to facilitate a car deal.  If Mr. Horvac will follow the instructions originally provided I will be happy to purchase his vehicle, or he may trade it in for full trade-in value.  Sincerely, [redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern:As always, 100% customer satisfaction is our goal.  [redacted] purchased a 2013 Ford F-150.  Because of her low credit score, and high credit card balance, we were only able to get one bank to approve her for a loan, which was [redacted] at a higher interest...

rate.  We are only an agent for [redacted], and do not own, or have any control over their approvals, interest rates, or paperwork.  We simply, as a service to our customers, offer to help secure loans through outside funding sources.  Any disputes regarding loan paperwork would need to be discussed between [redacted] and [redacted] Financial.  44automart has no control over this and therefore can do nothing to change it. Whether or not [redacted] agrees to pay [redacted] for the loan or not, is out of our control. Sincerely, [redacted]
[redacted]

To Whom it May Concern: As always, 100% customer satisfaction is our goal.  I have spoken to [redacted] at [redacted] Dealer Services, [redacted], phone number [redacted].  She assures me that all necessary paperwork has been submitted...

to process a refund.  According to [redacted], the refund amount due to the customer is $2250.  [redacted] stated that this check will be mailed out from her office on Friday, May 20, 2016.  As soon as we receive this check from [redacted], Ms. [redacted] will be notified, and can choose whether she wants to pick it up, or have it mailed.  Unfortunately, [redacted] is a 3rd party company, which we offer their service contracts to our customers, but have not control over their refund process, since we do not own them.  I am enclosing a copy of the fax that we received from [redacted] Dealer Services, showing that this contract has been cancelled. Sincerely, [redacted] GM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business did not respond to my previous request in which I asked for a price range. Personally, after what they have done to me, the last thing I would like to do is see them again; the very thought is making me sick. Besides, I cannot see how they would make a higher offer than [redacted] Nissan did.
Regards,
[redacted]

To Whom It May Concern: As always, 100% customer satisfaction is our goal. I have reviewed the contract signed by Ms. [redacted]. It shows a $500 down payment, which was not paid. Since there was some confusion as to how it was going to get paid, I am waiving the $500 for customer service. Sincerely,...

[redacted] General Manager

To Whom it may concern:As always, 100% customer satisfaction is our goal.  Mr. [redacted] purchased a 2012 Ford F250 on or around 7-31-2015.  Unfortunately, options for vehicles listed on our website are controlled by a 3rd party, which may include misinformation.  For that reason, we...

provide an inventory policy on our website which states that customers need to verify all options on a vehicle when they arrive.  It specifically states "INVENTORY POLICY- We make every effort to present information that is accurate. However, it is based on data provided by the vehicle manufacturer and/or other sources and therefore exact configuration, color, specifications & accessories should be used as a guide only and are not guaranteed. Under no circumstances will we be liable for any inaccuracies, claims or losses of any nature. Furthermore, inventory is subject to prior sale and prices are subject to change without notice, cannot be combined with any other offer(s), do not include taxes, registration fees, finance and/or documentation charges. To ensure your complete satisfaction, please verify accuracy prior to visiting dealerships or purchase."  I have also included a copy of the "We Owe"  signed by Mr. [redacted] on 7-31-2015, which states "Nothing Promised or Owed".  I can find no mention of any manuals, extra keys, or touch-ups promised.  I have looked through the paperwork and find no mention of a "hold check", but for good customer service, I will happily send Mr. [redacted] a check for $34.  Sincerely, [redacted]General Manager

To Whom it May Concern: 
As always, 100% customer satisfaction is our goal.  Ms. [redacted] brought her vehicle to our service department on July 26, 2016 stating that she had a miss in the engine and had an extended service contract that may cover the issue.  On July 27th, we performed...

tests and called a claim into her warranty company.  They gave us instructions to remove the head of the engine and to perform more tests.  On July 29th we called the warranty company with the results and were told to send the head to a machine shop to have repairs made to that head.  On Monday August 1 we delivered the head to the machine shop.  The machine shop called us August 10th to let us know the work to the head was completed.  We resinstalled the head and completed the repair the same day.  Ms. [redacted] picked up the vehicle the following day, August 11, 2016. 
Sincerely,
[redacted] GM

To Whom It May Concern: As always, 100% customer satisfaction is our goal. On August 22, 2013, [redacted] purchased a 2002 Ford Focus for $5835 plus taxes. She was offered and extended warranty on this vehicle, but declined it, and decided to purchase the car "as-is with no warranty". Even though...

it was an 11 year old car, for customer goodwill we agreed to fix the air conditioner compressor on the car and the brakes at a cost of $796. I will be happy to provide a copy of all paperwork including the warranty turn-down form and the copy of all repairs that we did for customer goodwill. It is obvious that the repair to the air conditioner 6 months later was a separate issue, unrelated to the compressor, since the air conditioning worked fine when we first repaired it. This repair would have been covered, had Ms. [redacted] not turned down the extended warranty. As far as the tire issue that Ms. [redacted] had, unfortunately we have no control over the manufacturer of the tires, or the miles, or maintenance that was performed on these tires, it would be impossible for us to guarantee their condition a year and a half after the vehicle was purchased. I will suggest to Ms. [redacted] that she contact the manufacturer of the tires, or possibly a local tire store to see if there is any assistance that would be available through the original manufacturer of those tires. Sincerely, [redacted] General Manager