Cox Clan Inc

I am sorry that it took so long to get to the repair the vehicleIt is an unfortunate reality that sometimes when repairing vehicles it can take much longer than it seems that it shouldI am sorry that you feel that *** might have been angry and his lack of keeping you informed of your vehicle
I can assure that was not his intentWe do have the vehicle ready for delivery and there are no charges due

[redacted] called us and said he was having issues with his vehicle. He stated it was not starting, the key is stuck, it shows a transmission fault, needs a tow. We had done work for him before on another vehicle, so we towed his vehicle into the center.  We checked this vehicle out and took it on a...

road test. While I was driving it, the transmission started leaking fluid from the front of the vehicle. It leaked all the fluid out. We towed the vehicle back to the shop. We determined the cooler line failed and quoted him a cost to repair this. He authorized the amount and we ordered the part. The dealer initially sent the wrong part and we reordered and got the correct part. We fixed the problem, added 6 qts of fluid and cleaned the fluid under the hood the best that we could. Any damage caused by the fluid leaking and clean up I will be happy to address and charge accordingly for parts and labor.

Complaint: [redacted]
I am rejecting this response because: I took the car back in a month after they did repairs on it. I didn't have time before then because of my work and school, I told that to them and told them it still didn't shift right like before. It was doing the same as before they fixed it and it wasn't the transmission. If they would have checked out right the first time it wouldn't have cost me 2500 dollars. I don't think it's right for them taking advantage of me that way. 
Regards,
[redacted]

Customer brought the vehicle back to this center two and a half months after original repair was performed with a drivability problem. The vehicle obviously operating properly for this period.  We performed our Multi Point Inspection identified codes and determined the vehicle had an electrical...

problem. We then advised the customer that an electrical diagnosis would be required. Electrical and computer components are not covered under the warranty as stated on the repair order. Customer declined to have us diagnose and repair the vehicle at the time. He decided to take the vehicle to the dealer for a second opinion. He came back with documentation from the dealer that the transmission needed to be replaced. We offered to diagnose again and repair as a customer goodwill gesture. We diagnosed a malfunctioning sensor, as we did the last time and replaced the sensor. We kept the vehicle for a couple of days afterwards just to verify the repair. The problem only occurs in the morning and after setting all day. We certainly wanted to make sure the problem was corrected and it is. The transmission did not need to be replaced as the dealer suggested and was repaired with a sensor. The customer picked his vehicle up yesterday. The customer now has his vehicle repaired and at no cost to him. Advised him in the future as per the warranty electrical components are not covered under warranty.