[redacted] called us and said he was having issues with his vehicleHe stated it was not starting, the key is stuck, it shows a transmission fault, needs a towWe had done work for him before on another vehicle, so we towed his vehicle into the center We checked this vehicle out and took it on a road testWhile I was driving it, the transmission started leaking fluid from the front of the vehicleIt leaked all the fluid outWe towed the vehicle back to the shopWe determined the cooler line failed and quoted him a cost to repair thisHe authorized the amount and we ordered the partThe dealer initially sent the wrong part and we reordered and got the correct partWe fixed the problem, added qts of fluid and cleaned the fluid under the hood the best that we couldAny damage caused by the fluid leaking and clean up I will be happy to address and charge accordingly for parts and labor
Customer brought the vehicle back to this center two and a half months after original repair was performed with a drivability problemThe vehicle obviously operating properly for this period We performed our Multi Point Inspection identified codes and determined the vehicle had an electrical problemWe then advised the customer that an electrical diagnosis would be requiredElectrical and computer components are not covered under the warranty as stated on the repair orderCustomer declined to have us diagnose and repair the vehicle at the timeHe decided to take the vehicle to the dealer for a second opinionHe came back with documentation from the dealer that the transmission needed to be replacedWe offered to diagnose again and repair as a customer goodwill gestureWe diagnosed a malfunctioning sensor, as we did the last time and replaced the sensorWe kept the vehicle for a couple of days afterwards just to verify the repairThe problem only occurs in the morning and after setting all dayWe certainly wanted to make sure the problem was corrected and it isThe transmission did not need to be replaced as the dealer suggested and was repaired with a sensorThe customer picked his vehicle up yesterdayThe customer now has his vehicle repaired and at no cost to himAdvised him in the future as per the warranty electrical components are not covered under warranty
[redacted] called us and said he was having issues with his vehicleHe stated it was not starting, the key is stuck, it shows a transmission fault, needs a towWe had done work for him before on another vehicle, so we towed his vehicle into the center We checked this vehicle out and took it on a road testWhile I was driving it, the transmission started leaking fluid from the front of the vehicleIt leaked all the fluid outWe towed the vehicle back to the shopWe determined the cooler line failed and quoted him a cost to repair thisHe authorized the amount and we ordered the partThe dealer initially sent the wrong part and we reordered and got the correct partWe fixed the problem, added qts of fluid and cleaned the fluid under the hood the best that we couldAny damage caused by the fluid leaking and clean up I will be happy to address and charge accordingly for parts and labor
Customer brought the vehicle back to this center two and a half months after original repair was performed with a drivability problemThe vehicle obviously operating properly for this period We performed our Multi Point Inspection identified codes and determined the vehicle had an electrical problemWe then advised the customer that an electrical diagnosis would be requiredElectrical and computer components are not covered under the warranty as stated on the repair orderCustomer declined to have us diagnose and repair the vehicle at the timeHe decided to take the vehicle to the dealer for a second opinionHe came back with documentation from the dealer that the transmission needed to be replacedWe offered to diagnose again and repair as a customer goodwill gestureWe diagnosed a malfunctioning sensor, as we did the last time and replaced the sensorWe kept the vehicle for a couple of days afterwards just to verify the repairThe problem only occurs in the morning and after setting all dayWe certainly wanted to make sure the problem was corrected and it isThe transmission did not need to be replaced as the dealer suggested and was repaired with a sensorThe customer picked his vehicle up yesterdayThe customer now has his vehicle repaired and at no cost to himAdvised him in the future as per the warranty electrical components are not covered under warranty