Cox Communications New England

Dear Revdex.com:  Cox Communication's Customer Experience team responds to Revdex.com case # [redacted].We spoke to our former customer on 11.15.17. The closed account was discussed with respect to the remaining amount owed. We made the decision to remove the balance on this account...

in the amount of $119.84 for overall good relations due to account circumstances. This matter has been settled. Thank you, The Customer Experience team

Dear Revdex.com, Cox Communications (“Cox”) is responding to the complaint filed with your office on October 26, 2017 with the assigned Revdex.com complaint ID of [redacted]. We apologize for the experience our customer had in attempting to rectify his billing concerns related to equipment charges.  We...

contacted our customer on October 30, 2017 in response to this complaint and determined that the equipment was properly returned to Cox as indicated by the customer. We have removed the related equipment charges. We provided him our direct contact information should he have additional questions regarding this matter. Our customer indicated that he was satisfied with our resolution and had no other additional concerns at that time. Sincerely, Cox Executive Customer Resolution Team

Dear Revdex.com: We are responding to Revdex.com case # [redacted]. One of our Customer Experience associates reviewed the issue with our customer and then provided a flat credit to the customer's account in order to satisfy...

the issue regarding the monthly reoccurring rate. The customer's account has been duly noted with the specifics and our customer indicated the credit provided  satisfies the matter. We appreciate our customer's patronage.  Thank you, The Customer Experience team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear Revdex.com, Cox Communications is responding to the complaint filed with your office on 02/03/2016 and assigned the complaint ID of [redacted]. We have reviewed our customer’s account so we could best review how to address their concerns. The Monthly Recurring Charge (MRC) on the account when it was...

installed was a promotional rate. After 3 months the promotion ended and the MRC reverted to the retail rate. Most recently Cox implemented a rate action for all customers. This event was the reason for the increase in the MRC. In speaking with the customer we determined that replacing the existing digital receivers with mini-boxes would lower the MRC while retaining the level of service. We also applied a 12 month campaign reducing the base rate for our customer. We have scheduled an appointment to have the equipment changed and are pleased that a satisfactory resolution has been reached. Sincerely, Cox Communications Executive Resolution Team

Dear Revdex.com: Cox Communication's Customer Experience team responds to Revdex.com complaint# [redacted]. We  made contact with our former customer  on 2.14.17 and adjusted the account to reflect zero. In addition, we provided the modem at no cost. We appreciate the customer's...

feedback and our apology for the experience as indicated. Thank you, The Customer Experience team

Cox Communications Customer Experience team responds to Revdex.com Case # [redacted]Daer Revdex.com: When our customer’s order service and a promotional discount is applied to the account  our agents advise customers of the duration of the offer. The discount that our customer had subscribed to expired. This...

is what our customer saw in their bill statement.  At the time of the initial order, all agents are instructed to inform our customers agreeing to a discount of its expiration date. Discount  dates vary and are added at different times throughout the year -that is why it is verbally acknowledged.  On 5.2.15 we see our customer spoke to one of our agents and had renewed into a new discount offer. The date of this new offer is from 5.2.15 through the expiration date 5.6.16. We appreciate our customer’s patronage, we applied a one time credit to the customer's account in the amount of $50.00 for overall good relations. Thank you, The Customer Experience team