Cox & Cox

In reference to you complaint date 6/22/15 I am providing you with the following explanation which will show we did nothing wrong in this matter. On 30 April 2015 [redacted] came to our store to send information to Consulate General of Ukraine. His letter was processed for 2nd Day Air...

delivery. The package was labeled and tendered to UPS on 30 April 2015. This package was transported by UPS to the Chicago area. UPS made delivery attempts on the following dates (I have also attached the tracking to this email); 5/4/15 9:48am                         Business was Closed 5/5/15 4:13prn                         Business was Closed 5/6/15 4:56pm                         Business was Closed 5/6/15 6:55pm                         Final Attempt Business was Closed According to UPS the business was closed on the final attempt. If you look at the attached tracking they attempted to contact the receiver. At that point the package was returned to our location on 5/18/2015. Once we received the package we attempted to contact the sender to inform them that the package had been returned. We properly completed what we were required to do. The package was sent via UPS and was not able to be delivered in Chicago. The UPS Store has no control over the ability of UPS to deliver a package to a closed business.[redacted]Operation Manager