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Cox Craft, L.L.C.

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Cox Craft, L.L.C. Reviews (1)

I had made a call to Cox Craft to inquire about having a 5x7 area rug cleaned. Approx. 2 years ago they cleaned a 8x10 rug for me and it came out beautiful. I told them what this rug was and that it sat under a kitchen table and had quite a few stains. I questioned more than once if they thought they could get the stains out and they said yes. I told them it was not worth the $50.00 to me to "try" and if they thought they couldn't do it, I would toss this rug and buy another. The rug was picked up on 9/4 and dropped back off on 9/11. On 9/14 we unrolled the rug to put it back down on the floor and noticed that it really didn't look a whole lot different than when we sent it out. I guess the one thing that was most upsetting was that where they must have sprayed spot remover, the rug in those area looked to be bleached out. So in other words the "new spots" created made the rest of the rug look dirty. I called and spoke with the owner first thing Monday morning 9/16. He told me they did not perform the same cleaning that they had done on my previous rug and that it was a much more expensive cleaning, which I was completely unaware of all of this. I asked if at all possible, could he try that cleaning and I'd be willing to pay the difference from what I had already paid. He told me that the rug could not be cleaned that way and he would just refund my $47.03. I said ok and apologized for the misunderstanding and inconvenience. I reiterated that I would have never sent the rug, if I knew it would not come clean and to my beliefs, he understood. Today, 9/24, I called Cox Craft and spoke with whom I believe is the owners wife. I stated who I was and that I was just wondering if they had sent a check out to me because I had not received any thing and wanted to make sure it was not lost in the mail. The woman was very cold and stated, no she had not sent it out yet. I asked if she knew an approx. day she was going to send it and she said, probably a week or two and didn't proceed to give an explanation as to why I'm having to wait 3 weeks to receive $47.03 back. That was it. I guess the reason I filed this complaint is the fact that I feel, one, if they knew the rug wasn't going to come clean, they shouldn't have wasted the time in the first place. Two, if they actually looked at the rug after they would have seen it didn't come clean and should have just been honest and not so fast to cash the check I provided to them. Third, don't say you will refund me and then proceed to drag your feet for weeks for $47.03. Sorry, bad business this time around.

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Description: CARPET & RUG CLEANERS

Address: 1121 Erie Blvd. West, Syracuse, New York, United States, 13204

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www.coxcraft.net

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Shady, yet now dead: once upon a time this website was reported to be associated with Cox Craft, L.L.C., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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