The customer reps misled me regarding one piece of document and later on told me that the shipping label will expire and advised me to cancel the application (since the document would take some time to prepare).
I never sent any paperwork and never used their shipping label. According to their Terms and Conditions and the customer rep,, I am supposed to get everything as a refund except the convenience fee for the credit card.
The customer svc line (though listed as in NYC) is in India and they do not answer refund related questions.
The customer reps misled me regarding one piece of document and later on told me that the shipping label will expire and advised me to cancel the application (since the document would take some time to prepare).
I never sent any paperwork and never used their shipping label. According to their Terms and Conditions and the customer rep,, I am supposed to get everything as a refund except the convenience fee for the credit card.
The customer svc line (though listed as in NYC) is in India and they do not answer refund related questions.
Still waiting on the refund.