Cox & Kings Global Services

Hello, My complaint was fully acknowledged by CKGS and my issues have been resolvedHow do I close this complaint Thank you, ***

Initial Business Response / [redacted] (1000, 15, 2015/08/20) */ The Applicant and her familiy received their OCI card and Passport [redacted] 13th July , The Complaint thus stands resolved Regards, CKGS

Initial Business Response / [redacted] (1000, 7, 2015/08/19) */ Dear Sir / Madam, The Applicant collected the passport [redacted] 30th July , The case thus stands resolved Regards, CKGS

Initial Business Response / [redacted] (1000, 9, 2015/12/31) */ Dear Sir / Madam, On December 2015, CKGS has processed refund of USD The complaint thus stands resolved Regards, CKGS Team

Dear Sir/ Madam,
We refer to the attached complaint on behalf of Ms*** ***
In this regard, we wish to inform you that all
three OCI applications including Applicant’s were processed and dispatched to the Applicant
Thus, the complaint stands resolved
Regards,

Subject: RE: OCI APPLICATION*** ***
Dear Sir / Madam,
I hope this finds you well
This is to continue with our communication with you regarding your US Passport
It shows that the packet was delivered to you today
We will highly appreciate
if you can please confirm the receipt of passport
We humbly request to close the Revdex.com complaint since the issue has been resolvedWe would like thank you for your understanding and cooperation in this matter
For further inquiries about your existing application, feel free to contact me or ***

The applicant initially applied for a Business Visa on 26th Aug'However the application was withdrawn by the applicant as Consulate requested additional documentsApplicant re-applied again for the Visa on 6th Sept'and the same was processed on 8th Sept'
The applicant is
requesting a refund for the first application which was withdrawn after it was reviewed by the consulate
It may be noted that:
1. Decision of Granting / Rejecting a Visa is sovereign right of Indian ConsulateCKGS has no role in decision making process and is a mere facilitator in the process
Consular, ICWF, CKGS Service fee are all non-refundable
Due process was followed by CKGS and hence the case stands resolved from CKGS side

Hello,
The company in question for complaint # *** has reached out and resolved the issuePlease cancel the complaintThank you!
*** ***

Initial Business Response /* (1000, 15, 2016/01/05) */
Dear Sir/ Madam,
OCI Card alongwith passport *** been delivered to the Applicant on November,
The complaint thus stand resolved
Regards,
CKGS Team

From: *** *** [***] Sent: Friday, June 17, 4:PMTo: info Subject: Re: Your complaint has been received
This issue is resolved todayCustomer service contacted me and issue has been resolved

Initial Business Response /* (1000, 15, 2015/08/25) */
Dear Sir/ Madam,
CKGS has refunded $ to the applicant
The case thus stands resolved
Regards,
CKGS

Initial Business Response /* (1000, 7, 2015/08/25) */
Dear Sir/ Madam,
CKGS has refunded $ to the applicant
The case thus stands resolved
Regards,
CKGS

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 15, 2015/07/29) */
Dear Sir / Madam,
The applicant has collected his son's passport *** OCI card on 8th June
The complaint thus stands resolved
Regards,
CKGS Team

Final Consumer Response /* (2000, 11, 2016/01/11) */
received the cancelled PIO
Please close this case
Thanks

Initial Business Response /* (1000, 15, 2015/08/20) */
The Applicant and her familiy received their OCI card and Passport ** 13th July , 2015 . The Complaint thus stands resolved.
Regards,
CKGS

Complaint: [redacted]I am rejecting this response because:
People who pay in cash would get their application checked for errors before paying for the service. I paid in advance to avoid any troubles when I go to your location. So you're saying it's my fault for paying in advance to make the process easier? If so, you should state this on your website and at your business location. Instead of letting the customers find out after the fact. Please state that if you pay in advance and there's an error on the application, you(the customer) will be screwed over with the service fees. Don't pay in advance if you don't want to deal with this!
Sincerely,[redacted]

Initial Business Response /* (1000, 9, 2015/12/31) */
Dear Sir / Madam,
On 30 December 2015, CKGS has processed refund of USD 30.
The complaint thus stands resolved.
Regards,
CKGS Team

Hello,
 
My complaint was fully acknowledged by CKGS and my issues have been resolved. How do I close this complaint.
 
Thank you,
[redacted]

Initial Business Response /* (1000, 7, 2015/08/19) */
Dear Sir / Madam,
The Applicant collected the passport ** 30th July , 2015.
The case thus stands resolved.
Regards,
CKGS