Cox

Review: I transferred the internet cable service from my old address to my new home, and scheduled installation on 01/20/2013. Cox representative instructed me to be on the site (my new home) from 10am to 12pm. When I made the order of transfer, it was clearly stated on their check out page that there was only a one-time charge of 20 dollars installation fee. On the date of the transfer installation, I waited at the unfurnished house for nearly 3 hours from 10 am to 1 pm, but no one showed up or even contacted me. When I went back to my old home at about 1:20 pm, cox called me and informed me that they will be running late. I told cox that it was not acceptable that they left the client waiting for nothing at an empty house without any notice. Cox representative apologized and offers to cancel the one-time transfer/installation fee. I had to drive back to the new house and had cox install the cable service. All equipment was provided by me. Cox did not provide any cable, cable modem or router.When I received Cox' bill, they cancelled the $20 dollar installation fee, but charged an additional "equipment charge" of 39.99 dollars. This fee was not listed in their original service quote, and should not be charged. Particularly, I have not used their equipment of any kind. My bill also contains an "auto adjust transfer" amount of $23.33. A bill of $39.99 for the previous address ending on 01/20/2013 was paid off on 02/11/2013. I instructed Cox to stop the service to the old address from 01/28/2013, so there was 8 days of additional service that I should be responsible, which should be 49.99*8/28=14.28. I am not sure how Cox comes up with the amount of $23.33.Desired Settlement: Adjust the bill to the proper amount, which should only reflect the adjusted service fee of $14.28 for 8 days for the service to my previous address.

Review: Hello,

My name is [redacted] I elected your service just barely a week ago and already I'm having issues and would want to disconnect my service. When I initially set up the service I was told some would be at my place Saturday November 23rd to cut on the service, since I elected self service they were going to leave something on my door between 8am-7pm letting me know they have activated services. 730pm rolls around and still nothing on my door so I call you all, and a man told me that someone came out but he couldn't tell me that time. Had I not called how would I have ever known someone came out? That as the first issue. So I sat on the phone with him for almost and hour trying to get the cable set up and it wasn't working so he stated that he will send someone out the next day November 24th. The man came out fixed everything no problem. Until I just received a bill in the mail for additional $60 cox assisted charge. Not one time from the person who sent him out to the tech that was here did anyone let me know there was a possibility of me getting charged. I spoke with the rude customer service rep and supervisor who stated that there nothing that they can do.Desired Settlement: I am compensated on my bill for the lack of commutation.

Review: March 1, 2013 service at address [redacted] AZ was discontinued in my name. Acct. # [redacted]. On July 16th I issued an email to Cox requesting a refund for overpayment I the amount of $8.95, On 08/08/2013 I placed a phone call requesting a refund on above stated acct. No refund has been issued as of this date. I called Cox requesting status of the acct. and was told there was no refund issued as of this date.Desired Settlement: Resolution in the form of a refund check. It has been over 6 months since this acct has been closed. What the [redacted] is taking so long?

Review: [redacted] High Speed Internet has new technology that stabilizes their service providing the customer with exactly the bandwidth paid for. Instead of providing this to the customer to improve the service they are charging an additional $6.99 per month to upgrade the modem provided to a customer for free. If the customer does not upgrade their service they will be provided with up to 5mbps less speed than those who "upgraded" their modem.

For example, a customer pays for 15 mbps. They will receive a minimum of 10-12mbps unless they upgrade to the newer modem with an additional fee.

This is entirely unacceptable. The customer should be able to receive the full service without having to pay additional fees.Desired Settlement: Remove the fee and allow the customer to utilize the full service without additional charges.

Review: [redacted] is billing me for products that were never received.

They are alleging receipt of a cable box never received. [redacted] cannot locate this box and is attempting to have me pay for inventory that they lost. [redacted] can trace and locate any cable box on their system. A box is useless to a consumer unless they are subscribing to [redacted] service.

They have threatend to send me to collections with zero physical proof that I ever received the box (no physical signature of receipt) and they are threatening a negative impact on my credit historyDesired Settlement: They need to correct my bill to show a zero balance - as all equipment received has been returned. They need to apologize for the threatening letter.

Note - [redacted] works with dozens if not hundreds of third party installers. My guess, is that their inventory control practices are not that good.

Review: On October 25th, Chase contacted me that my credit card information was compromised and they will issue a new card. I used that card for automatic payments of my internet service bills from Cox. In the short time frame from when my card was closed and a new card was issued, Cox tried to charge my credit card bill, but the card was closed. Cox charged my account $8 late fee and $25 returned payment fee. I contacted Cox on October 28th to explain my situation and to request that they refund the $8 late fee and $25 returned payment fee and also to set up the automatic payment on the new credit card issued. I was told that the charges were reversed and the automatic payment was in place. A week later, I checked online to see if all the changes were in place and I could not see that they happened. I called again Cox on November 4th, explained the situation and was reassured again that everything was refunded and the automatic payment is in place. In the meantime, I have a manual payment only, just to make sure that there is no late balance. On 12/09/13, I received the bill from Cox and again, I was showing that $25 were not refunded and I was assessed an additional $8 late fee because Cox was not able to process the automatic payment. I called Cox on December 09th and talked to Chris. I requested a supervisor and was told that one is not available. [redacted] assured me that I have no balance due, despite the Statement I received and despite the fact that I do not see a charge on my credit card bill. Online, the Cox system is down, stating that bills are not available for viewing. My balance shows $0, with no details about how I got to a zero balance without my credit card being charged.Desired Settlement: Refund of $25 returned payment fee, refund of 2x $8 late payment fees, for a total refund of $41.

Review: We had [redacted] home phone through [redacted] We got a bill for over $100. because our [redacted] was not renewed. [redacted] did not send the application and the person we talked to apologized and said to fill out an application and the bill would be adjusted with the [redacted].Something wasn't right on the application and they sent it back to us.We fixed it and sent it back.We got another bill with a cut of notice.We called [redacted] again and again were told that the bill would be adjusted when they got the application.Then we got another bill for $151 that included long distance that we never had in the first place.So this time we emailed [redacted] said that they can not adjust the bill because we didn't send the proper proof of program and the phone service and the [redacted] had to be in the same name.When we got the [redacted],the phone was in [redacted] and the [redacted] in [redacted](we are married now) and the proof of program was a notice of award letter from SSA.This was accepted by [redacted] So we asked if the rules changed to suit them?, because it has not changed on the application.They turned our phone off and we paid the bill in full.Desired Settlement: We would like a full refund. [redacted] should be stopped from doing this to other [redacted] customers.

Review: for the last three or more months there has been one problem after the other,many different cable men in and out of my home for repairs,As a result I have missed several weeks of work from my home due to these service issues.Now that the major issues has been resolved ,I have received a large bill.no consideration as to the many inconveninces.the moneys I lost as a resultDesired Settlement: billing adjustment for all of my inconvences and lost wages.

Review: Our internet has been working on and off for the past week. The internet shuts down for hours at a time throughout the day.Desired Settlement: Our internet needs to be fixed so this problem stops occuring

Review: hi. When I started my service with cox I was told I had no need to paid for the equipment because I had the equipment necesary at home. I gave cox the serial no and upc of my equiment. The installer came and install new equipment . He said it was temporaru until the job was finish. A week after they came to finish . Cox removed the equipment but not the charge on my bill. Cox still chrging me $129.99. I was charge instalattion twice . I'm disputing the $40 instalattion fee. It's not my fault they didn't finish properly when I was charge $80. I think $80 for instalattion it's more than reasonable. I was never told anyway I was going to be charge $80...It was a suprise.I'm also disputing $8 late penalty fee. I'm not late my bill it's been dispute without any sucess. In summary I want the following charges gone :

a. $129.99 equipment b.$40 instalation (3rd time I had been charge for instalattion) c. $8 late penalty fee . A total of $177.99. Please review facts attacheddesired settlement: in summary I want the following charges gone :

a. $129.99 equipment

b.$40 instalation (3rd time I had been charge for instalattion) . I was charge previously $60 and $20 a total of $80

c. $8 late penalty fee .

A total of $177.99.

Please review facts attached

Review: I am being charged a 50 dollar fee for a account that I closed and cox tried to pull money out of that account. I called before the automatic charge date to notify the customer agent rep about the situation of my bank account and asked what should I do. The agent said don't worry about it you just wont be charged. I then called after the automatic withdrawal date to make a payment. First I was not notified of the fee when I did call to make a payment, I didn't notice the fee until I got my bill in July. Second, there is no statement when signing up for bill pay that says that. I've been with cox for some time now, and I do not feel that as a customer I'm being tread properly. The fee is ridiculous. I am requesting a refund for that 50 dollar fee on my bill, I've already paid my internet service. I did directly try to speak to cox, and they stated they cannot do a refund for the payment because its not their fault. I was lied to as a customer.Desired Settlement: A refund of the 50 dollars that I did pay to continues having internet. There is no alternative choice for internet in my neighborhood. COX monopolizes the area and abuses that advantage that they have.

Review: I spoke with two representatives who confirmed my [redacted] order before installation. They tried to sell me some 10.00 starter cable with HBO and Starz for 6 months. They FAILED to include that I would not get HD channels for local channels which are available for FREE through my digital TV.

The biggest MISTAKE they made was tell me I would get free installation. I ASKED THEM BOTH "Is this installation free?" and "Can I remove it for free at any time?" They both told me there were be no fees for installation or removal. I HAVE A BILL with a 29.99 charge for cable installation.Desired Settlement: Please refund this amount promptly and tell me how you can get away with telling me I get starter cable then only giving me the starter cable with NON-HD channels when I have a digital HD tv. Don't tell me I can pay some fee a month for another box. This is unacceptable. I have a pamphlet here from your tech that has a list of starter cable HD channels.

Review: On 8/31, I requested service at my apartment of high speed internet from Cox Communication. I opted to do the self installation at the cost of $30.00, for a modem that I would rent from them and pick up at the store the next day.

On 9/1, I picked up the modem form the store on [redacted] and performed a self installation, I was informed someone would come out to the property the same day and make sure the was internet provision to the property. As this is an Executive property owned by [redacted], there is internet however it is only 3 Mbps, based upon information from field tech there was no need for a visit and the visit was most likely not performed. When troubleshooting the issue with Tech support on 9/1, we found that the internet speed would not go over 3Mbps, we tried both outlets in the property and so they said they wanted to send out an engineer.

ON 9/2 the engineer turned up at the property, to find the Modem that was provided by the Cox store on [redacted] was not working correctly and had t be factory reset, then it had to have some special (D3) code sent down to it. He also stated that NO field Tech would have visited to enable the internet at the property and all this work could have been done by the support center over the phone on 9/1. I was charged $60.00 for this visit when it was not nessesary.

Please customer services they need to charge me for this visit.Desired Settlement: want the bill adjusted

Review: We signed up for cox in the beginning of December and I was told by the representative that if we didn't like the service we wouldn't be charged anything if we cancel during the 30 day trial period, we HATED the service it was very low quality for very high pay we canceled well within the 30 day trial, we even called the next day of having this awful service and complained that the channel line up is not enough and that we are paying 142$ for a service that we aren't happy with I was told to keep using the service we still had plenty of time to cancel so we did. During the next couple of weeks I tried to get used to the service as it was and I was unable to, even the dvr was 80% full from just the kids cartoons (we had [redacted] and recorded hundreds of shows and we never had this issue) so we canceled.

Shortly there after we received a bill from Cox stating that we owe $127.56 we called cox I spoke with [redacted] (claimed to be the supervisor) and he told me that we would hear back within 3 business days well that was on the 13th today is the 16th we haven't heard from anyone and today we got another bill stating that we need to pay immediately (in red) to avoid being sent to collections.Desired Settlement: We need Cox to hold to their word and close the account IN GOOD STANDING without any fees being charged. We also need a letter stating that this account was closed in good standing so no discrepancies happen in my credit.

Review: We moved to AZ in 8/2009. I worked for a company based out of [redacted], ID from home and the company pain the monthly COX dues each month. Later the company wanted me to have a static IP Address so COX told me that I would need a business account so I got a newer modem from COX with the company credit card and paid my dues on time for years.

In August 2013 I was laid off and my company credit card account closed. I called COX and explained the situation. They said they would take care of it and that all I needed to do was switch out the newer modem for the old one and open a residential account with my own personal credit card which I did. Two weeks later COX called me and said that my business class would be shutdown if I didn't pay for September. I told them good, and that I am not even using a modem that will even allow me to use the business class account and explained the situation again and that I am using my own personal residential account only. Again they told me that they would take care of it and that I had to fill out some form that I was never told about before. So I did that.

Since that COX has continued to send me threatening letters. I have called them at a $10 per call to myself and paid that. I wrote them a letter yet they still continue to send me these letters asking me to pay for services that I did not use. They have been told this over and over but they do not care, do not listen, and continue to annoy me.

I have paid in full everything I owe them from the services used with my previous company. It is not my fault that they are too big to run a company.Desired Settlement: I want the letters to cease or I am going to cancel my personal residential account as well and then they will never get anything from me. I am now paying for my residential account and have been on time just as we agreed. I pay for what I use and always have.

Review: Hi,

I am a [redacted] customer, one day when I went to [redacted], one sales person contacted me and gave me the offer that, "if you switch to cox internet, you will be paying $19.99 for month and this rate will be locked. The only thing that I was excited about the sales person talk is that the rate is locked. Then I agreed to switch from [redacted] to cox, I did all the paper work, the paper work that I signed never said anywhere that this is promotional offer for one year. By switching to cox I have to buy a new Modem worth $200.

It has been a year with Cox, and now they raised my bill to about $56. Which was a surprise to me, I called cox customer service about this they were not taking the responsibility of their false advertising. I talked to the supervisor about this, the supervisor said that he will give 20% off on my bill for one year, which I am not satisfied with, and I feel I got cheated with their false advertisement. I even told them, "why you have not mentioned this on the paper that I signed?" I appreciate your help and support regarding this.Desired Settlement: The Perfect desired out come should be I should be paying $19.99 for month as they advertised. I would also settle to what Revdex.com has to say regarding this.

Review: I originally ordered Internet Service on April 8 for self-installation. They told me that self-installation will have a $30.00 charge which I agreed.

April 9 was the start of my Service and they advised me to wait until 7pm for the technician to install the service. Around 6:30 pm, I called Cox to verify if the technician has turned on the service and they verified yes. I told them that I don't have any internet service still. So they scheduled the technician to return the following day.

April 10, the technician came back. All he did was to verify that there is live internet in the house and that's the extent of their service. He did not do any modification to my modem or my router system. I had to do the remaining of the installation myself which was originally planned.

I received my bill and there's a "Cox-assisted Self Installation on April 10 for $60.00. I called to verify this charge. The supervisor told me that technically this is not part of the original installation and that this is an added service. And according to the technician's notes, he "helped me to complete the installation of my system." This is not accurate at all. I requested them to remove the additional $60 and I agreed on paying the $30 as originally agreed on but they refused.Desired Settlement: Remove the $60 Cox-Assisted Self Installation - Internet charged on April 10

Review: the last 3 months, my bill has been wrong. We are charged for items that we did not ask for. I spend 1 hour on the phone to correct the error and the next month, there is another error. I believe that cox adds things to the bill in hope that I do not notice.We requested a sports package. I was told that I could get a half of a year or a full year in november. I chose the half year for $75 that would be charged in 2 installments nov and dec ~$38. In january, my sports package was gone. I called cox. I got a different answer from 4 different representatives. Essentially, I was told that I ordered a half season of football. I was told by the first 3 representatives that my phone conversation could be pulled and reviewed at the time that I ordered which I requested. By the time I got to the 4th representative, I was told that the phone records were no longer available. She offered to have me pay more to get me a new basketball package. I was on the phone for over 1 hour and it did not seem to bother the representative. If I ordered a football package in november (which I never asked for) why would they offer me a full year when the season was already half over? We have been continually given multiple quotes for the same services, we have had services on our bill that were never asked for, we have different charges than first agreed to and each and everytime we are told that the charges will be corrected and credited, they are not and I must call again. This time we found 3 out of 4 representatives belligerant and absolutley resistant to help us. We will be looking for alternative coverage if we cannot get satisfaction. Cox communication is one of the worst customer service/billing companies that I have ever dealt withdesired settlement: we want our money back because we got 2 months of service instead of 6.

Review: On September 6th, I ordered a Cox TV bundle including phone service. We already have a long distance phone service through 'ITalk BB' and we planed to have Cox service just for local calls only. When the technician came to install the equipments, he swapped the cable on our existing phone without telling us. We thought he was just going to install the wires. He saw we had a phone in service already and he did not notify but swapped the cable without notifying us resulting a long distance call charge which my wife made to China. I called Cox right away to resolve this charge and was told it would be refunded once the bill came out, but they did not do that. I called again and was told I need to submit a request for investigation and I did and was told to call back after 30 days. I called back and was told to wait till 22nd of October to see the results and was told 'I should be able to hear back from them' but when I called on the 28th of October I was told no answers yet and resubmit the form and wait another 30 days. I feel been cheated by the Cox service and I couldn't even cancel their phone service because I was told the investigation would be terminated once I cancel the phone which means I have to keep paying for the service till it's resolved. Until then I feel like being forced to pay something I don't want to have anymore. The whole service experience is very unsatisfying and uncomfortable. Cox has kept me waiting for almost 2 months without an answer. It does not make sense to force me to pay the phone bill while waiting this long and not getting any answers. I request to have my bill adjusted and refund the charge ASAP.Desired Settlement: Refund the charge or bill adjustment to reflect the credit back to my account. I also want to cancel the phone service with Cox and get a refund for the time period for waiting their investigation.

Review: Cox advertise free professional installation and a bundle of phone, internet and TV for 79.99.Desired Settlement: To honor there promotion or be removed from [redacted] CT as they have a Monopoly here.