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Cox's Mid Georgia Pest Control

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Cox's Mid Georgia Pest Control Reviews (3)

Initial Business Response /* (1000, 5, 2016/03/04) */
Contact Name and Title: [redacted]
Contact Phone: 775-834-8007
Contact Email: [redacted]
As [redacted] really has two separate complaints, I will address the issues independently.
On 3/2/6, we dispatched one of our...

Technicians to turn off the water at [redacted] due to non-payment of the bill. Because the Landlord never called us to take the water service out of his name and [redacted] never called us to put the water service in his name, we had no knowledge that the Landlord was no longer responsible for the water, nor did we have any knowledge that the Landlord had discontinued his relationship with the Property Management Company that was receiving his bills. Because there wasn't any communication with TMWA, of any kind, all we had to go on was that the water bill was not being paid and we had an order to turn it off. We had nearly 200 orders scheduled to be worked that day, with the order to turn the water off at [redacted] being one of them. We turned the water off at 8:36am on 3/2/2106. When [redacted] called, he was upset that we turned the water off. It was explained to him that we didn't know that he had moved in in October and that the previous customer had not paid the water bill. As all of our Technicians already had their work set for the day, [redacted] was told that if he could wait until 3/3/16, it would be the standard $25 activation fee to get water service restored, however, if he needed the water service restored on the same day (3/2/16), we would have to charge our expedited $50 fee and we would find someone that we could pull off of existing work to try and work him in. [redacted] opted for the expedited fee, but was very upset about having to pay it. We were able to get his water on by 1:09pm on 3/2/16. [redacted] later spoke with our Customer Services Supervisor, [redacted], regarding the fee. They went back and forth regarding the fee, with [redacted] explaining that the fee would stand because we had to pull someone off to ensure that his water was turned on, and [redacted] complaining that we were unethical and a monopoly. After quite a bit of this same back and forth discussion, [redacted] asked him if there was anything else that she could do for him. He stated "So you're not going to remove the charge", and when she said no and he said fine, she said "Good-bye" and ended the call. [redacted] strongly disagrees with the characterization that she hung up on him. I am sorry that I won't be able to help him regarding this complaint.
Regarding [redacted]'s complaint that we don't call customers prior to sending them to collections, we do have a policy in place where we call customers that have satisfactory credit with TMWA (less than three late fees in the past year). In [redacted]'s case, he had (7) late fees in addition to (3) 10-day notices and (1) 48-hour notice being mailed. As this would not be considered a good credit rating with TMWA, he wouldn't have been eligible for the phone call. To this point, I see where it may be advantageous to both the customer as well as TMWA if we alter our policy to call more of the customers that are being sent to collections, and I will be reviewing that process to improve it. For that suggestion, I do thank [redacted].
If there are any further questions, please feel free to contact me directly at 775-834-8007.
Thank you.
[redacted]
Director Customer Relations
Truckee Meadows Water Authority

Initial Business Response /* (1000, 5, 2017/02/22) */
Hello [redacted],
On January 18, 2017 Mr. [redacted] did call and request a move out for [redacted]. At that time the representative from Truckee Meadows Water Authority (TMWA) asked for an updated mailing address for the final bill to be...

sent when the move out was completed on February 6, 2017. Mr. [redacted] never once on the call from January 18, 2017 request a move in for [redacted]. On January 20, 2017 Mr. [redacted] called and asked why the water was off at his new address. When the TMWA representative looked at the account and discovered that a move in was not scheduled asked Mr. [redacted] if he had requested a move in? He said, "yes, when I called for the move out I requested it". The representative did advise him that we would pull that call to verify if in fact he did request the move in. If he had requested it, we would have only charged him the normal connection fee of $25.00 not the expiated fee of $50.00. I have listened to both calls and so has Mr. [redacted], he was in our office yesterday and listened to the calls. The only thing that I am willing to do for him is reduce the fee to $25.00 from $50.00 which is the normal fee for a move in.

Thank you,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2017/02/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did provide them with a new address and I did notify them that I am moving out / if I am leaving one place with water service and notify them with a new address doesnt it make sense that I would be needing water service and in the same zone area RENO and they are the WATER AUTHORITY IN THE RENO AREA ! it just make sense that people would need water as a basic needs for daily living , since water is a main source of LIFE . I firmly believe that they made a mistake , it is there duty to inform , assist public of in anyway to provide service of life witch is water . Thank You Very Much ! I still stand on $50 full refund .
Final Business Response /* (4000, 9, 2017/02/28) */
I thought that my last response was clear, we would have still charged him the $25.00 dollars for the new Move in. I have already credited his account for $25.00 dollars. There is nothing else that I can do. The normal fee for a Move in is $25.00 dollars, that is what we have billed him for. Thank you.

Initial Business Response /* (1000, 5, 2018/01/11) */
Contact Name and Title: [redacted]
Contact Phone: 775-834-8074
Contact Email: [redacted]
We will reset the budget back to $65.00 per month. May-October the bill was higher than $65.00 resulting in a higher budget for the next...

year. We will give her the same amount as last year, currently she owes us $108.71 for the amount of usage that went over her $65.00 per month. I do see that she has been making larger than $65.00 payments to make up for the leak. But still has a balance. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2018/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for this resolution. I will pay the current balance when I have received a bill for this. It appears that the billing date should be 01/08/18. I sent in a payment for $100 on December 29th. I am not in the habit of paying bills unless I Have a copy. That said, I have actually reviewed my bills and the budget was set at $55. I would like an explanation as to why it will be $10 more; possibly because I gave incorrect information saying that the budget was $65. I would expect TMWA would review records. Thank you
Final Business Response /* (4000, 9, 2018/01/12) */
I have reached out to this customer by phone, the budget of $65.00 started on February 9, 2017 [redacted] has paid that amount every month up until October when she paid higher than that to catch up with the leak. I have researched this information and it is accurate. Thank you.

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Address: 216 S 13th St, Griffin, Georgia, United States, 30224

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