Coy White DBA, White's Body Shop & Auto Sales

We apologize for the delay and made sure our accounting department refunded you in fullOur greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delayFurthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature. Once again, we are sorry for the inconveniences we have caused you and we hope to offer you better services in future. For any questions or further assistance, feel free to call us on 1.877.766.5328. Sincerely,***Customer ServiceOpen: Monday-Friday 9am to 5pm, PST Direct619-295-2263Toll Free877-766-5328Fax800-818-7074http://www.candles4less.com/

We are sorry to hear our customer was unhappy with the Hour Votive Candles set of We would like to point out and you will find the attachment of the description of our product down below from our website. The candles burn optimally given the right conditionsReason being when burning
the votive candles in a proper votive holder the Paraffin wax of the candles will liquefy into the holder, this way you receive the maximum burn time of the candles. As a courtesy we offered this customer a return label and a full refundPlease note our customer service line is open five days a week from A.M to P.M for any questions regarding any of our productsIf there is any need of reassurance or how to get the best outcome from our products we highly recommend to callWe appreciate the feedback and hope resolving any problems that may occur will assist us in making our services better. https://www.candles4less.com/15-Hour-Votive-Candles-36-Pcs_p_30.html Sincerely,***Customer ServiceOpen: Monday-Friday 9am to 5pm, PSTDirect619-295-2263Toll Free877-766-5328Fax800-818-7074http://www.candles4less.com/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The candles were delivered back to the vendor on 1/8/18, no refund has been received as of today, 1/18/
Regards,
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