Again, we apologize for the misunderstanding concerning this issue The invoice #***, dated 8/28/states: "Year Limited Warranty on Parts" The controller is under warranty, and we are able to replace it for you at the fee of the labor, or we can provide you with a control panel to install at your convenience We understand that your system "did not need a system check" however, since you requested that the work be done for the $fee of a system check we felt it relevant to explain why that was not possible
Attached please find a copy of my receipt.My receipt includes the warranty infoLet it be known, that it was paid by check Please let me know if a copy of check is neededI'll have to find out, how to obtaina copy.Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I do not accept this lame response OR APOLOGY from Simply Sprinkler. NOWHERE ON MY RECEIPT DOES IT SAY A YR WARRANTED PART WILL BE CHARGED FOR LABOR.THERE WAS ALSO NO SYSTEM CHECK NEEDED, AS I ALREADY TOLD YOU WHAT THE PROBLEM WASTHE LAME SOLUTION THE TECH DAVID TRIED TO COME UP WITH, WAS TO WIRE ZONES TOGETHER (ZONES & 5) AT NO CHARGE AT ALLWHY?? SO I WOULD BE STUCK WITH A DEFECTIVE CONTROLLER!!! YES, ITS DEFECTIVE AND WIRING ZONES TOGETHER DOES NOT WORKTHERE ISN'T ENOUGH WATER PRESSURETHAT'S WHY THERE ARE SEPERATE ZONES.(I NOTICED HOW THIS SUBJECT WAS NOT ADDRESSED IN YOUR RESPONSE) I DECLINED THIS OFFER BECAUSE I WAS NOT GOING TO BE STUCK WITH A DEFECTIVE CONTROLLER AND THAT WAS NOT PROPER INSTALLATION PROCEDURE.THE CONTROLLER IS A $PART AND YOU WANT ME TO PAY $TO INSTALL A YEAR WARRANTED PARTYOUR COMPANY IS RIPPING OFF AND ROBBING CUSTOMERS BLINDTHE Revdex.com NEEDS TO STOP THIS UNLAWFUL COMPANY THIS COMPANY IS SCREWING PEOPLE OVERRevdex.com NEEDS TO STEP UP TO THE PLATE AND INTERVINE IN THIS MATTER THAT YOU OFFER OR THE COMPANY PAYS FOR YOUR STAMP OF APPROVAL!!!!!I WANT MY $THAT ORIGINALLY PAID 8/28/FOR THIS CONTROLLER.*** ***
Dear *** ***,Firstly we would like to apologize for the inconvenience and disappointment that you
experienced in dealing with our company and staff recentlyWe assure you that your complaint
and feedback will give the opportunity to remedy any problem that may exist and help to
improve our
service furtherWe also note your feedback regarding our product warrantyAs stated on our company estimate/invoice, our parts warranty is in force for (2) years following the date of installationThis warranty does not include any labor charges incurred while repairing or replacing the warrantied partOur technician, David, prepared an estimate for repairs which consisted of an $charge for hour of labor with no additional charges for the warrantied part or additional charges to perform a System Check. Simply Sprinkler offers a complete System Check for $39.99, as advertised on our vans. Unfortunately replacing the warrantied part does not fall under our $System Check, It falls under the $hourly labor rate for that tehnicianIn addition, after hearing your concerns regarding our warranty and pricing, the technician and I tried to come up with a more affordable solution that might suit you better, but you declined. Also, I apologize for the misunderstanding regarding our appointment timesAll appointments are schedule as time frame windowsFor example; 9am-11am, 11am-1pm, ectArrival time being anytime within your scheduled time frame, in addition our technicians call when they are en-route to the property, which is usually around minutes before arrivalSo again, I apologize if that was not explained to you properly and I will insure our schedulers clearly inform our customers of arrival time frames. I certainly understand your frustration regarding this matter, please accept my sincere apologiesWe will make every effort to insure that our customers are fully aware of our operational policies and procedures. Thank you for your time, We appreciate your business as well as your feedback
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Simply Sprinkler, Save your apologies for someone who cares. THE ONLY WORK REQUESTED ON MY INITIAL CALL, WAS YOUR DEFECTIVE CONTROLLER PANEL BE REPLACED AND THE TWO HEADS YOUR TECH REPLACED BE ADJUSTED BECAUSE THEY WERE NOT SPRAYING PROPERLYAT WHICH TIME YOU DID NOT EVER DISCUSS THERE WOULD BE ANY CHARGE.I ORIGINALLY ASKED FOR YOUR OWNER TO CALL ME TO RESOLVE THIS ISSUEYOU/THEY/HE REFUSED.THEN I ASKED FOR A NEW CONTROLLER PANEL SO AS I COULD REPLACE MYSELF (WITHOUT BEING CHARGED A LABOR FEE OF $FOR A $WARRANTED PART)ONCE AGAIN YOU REFUSED!! I WAS EVEN WILLING TO PAY THE $SYSTEM CHECK FEE ( IN WHICH I SHOULD NOT HAVE TO, FOR A WARRANTED PART)I WANT MY $REFUNDED AND YOU CAN COME GET YOUR DEFECTIVE CONTROL PANEL AND YES I HAVE MY YELLOW COPY INVOICE #*** AND NOWHERE ON THIS INVOICE DOES IT STATE A WARRANTED PART WILL BE CHARGED A LABOR FEE OF $OR ANY AMOUNT. YOUR COMPANY HAS VERY SHADY BUSINESS PRACTICES RIPPING OFF THE EDERLY.*** *** ***
Again, we apologize for the misunderstanding concerning this issue. The invoice #[redacted], dated 8/28/14 states: "2 Year Limited Warranty on Parts" The controller is under warranty, and we are able to replace it for you at the fee of the labor, or we can provide you with a control panel to install at your convenience. We understand that your system "did not need a system check" however, since you requested that the work be done for the $39.99 fee of a system check we felt it relevant to explain why that was not possible.
Attached please find a copy of my receipt.My receipt includes the warranty info. Let it be known, that it was paid by check. Please let me know if a copy of check is needed. I'll have to find out, how to obtaina copy.Regards, [redacted]
Again, we apologize for the misunderstanding concerning this issue The invoice #***, dated 8/28/states: "Year Limited Warranty on Parts" The controller is under warranty, and we are able to replace it for you at the fee of the labor, or we can provide you with a control panel to install at your convenience We understand that your system "did not need a system check" however, since you requested that the work be done for the $fee of a system check we felt it relevant to explain why that was not possible
Attached please find a copy of my receipt.My receipt includes the warranty infoLet it be known, that it was paid by check Please let me know if a copy of check is neededI'll have to find out, how to obtaina copy.Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I do not accept this lame response OR APOLOGY from Simply Sprinkler. NOWHERE ON MY RECEIPT DOES IT SAY A YR WARRANTED PART WILL BE CHARGED FOR LABOR.THERE WAS ALSO NO SYSTEM CHECK NEEDED, AS I ALREADY TOLD YOU WHAT THE PROBLEM WASTHE LAME SOLUTION THE TECH DAVID TRIED TO COME UP WITH, WAS TO WIRE ZONES TOGETHER (ZONES & 5) AT NO CHARGE AT ALLWHY?? SO I WOULD BE STUCK WITH A DEFECTIVE CONTROLLER!!! YES, ITS DEFECTIVE AND WIRING ZONES TOGETHER DOES NOT WORKTHERE ISN'T ENOUGH WATER PRESSURETHAT'S WHY THERE ARE SEPERATE ZONES.(I NOTICED HOW THIS SUBJECT WAS NOT ADDRESSED IN YOUR RESPONSE) I DECLINED THIS OFFER BECAUSE I WAS NOT GOING TO BE STUCK WITH A DEFECTIVE CONTROLLER AND THAT WAS NOT PROPER INSTALLATION PROCEDURE.THE CONTROLLER IS A $PART AND YOU WANT ME TO PAY $TO INSTALL A YEAR WARRANTED PARTYOUR COMPANY IS RIPPING OFF AND ROBBING CUSTOMERS BLINDTHE Revdex.com NEEDS TO STOP THIS UNLAWFUL COMPANY THIS COMPANY IS SCREWING PEOPLE OVERRevdex.com NEEDS TO STEP UP TO THE PLATE AND INTERVINE IN THIS MATTER THAT YOU OFFER OR THE COMPANY PAYS FOR YOUR STAMP OF APPROVAL!!!!!I WANT MY $THAT ORIGINALLY PAID 8/28/FOR THIS CONTROLLER.*** ***
Dear *** ***,Firstly we would like to apologize for the inconvenience and disappointment that you
experienced in dealing with our company and staff recentlyWe assure you that your complaint
and feedback will give the opportunity to remedy any problem that may exist and help to
improve our
service furtherWe also note your feedback regarding our product warrantyAs stated on our company estimate/invoice, our parts warranty is in force for (2) years following the date of installationThis warranty does not include any labor charges incurred while repairing or replacing the warrantied partOur technician, David, prepared an estimate for repairs which consisted of an $charge for hour of labor with no additional charges for the warrantied part or additional charges to perform a System Check. Simply Sprinkler offers a complete System Check for $39.99, as advertised on our vans. Unfortunately replacing the warrantied part does not fall under our $System Check, It falls under the $hourly labor rate for that tehnicianIn addition, after hearing your concerns regarding our warranty and pricing, the technician and I tried to come up with a more affordable solution that might suit you better, but you declined. Also, I apologize for the misunderstanding regarding our appointment timesAll appointments are schedule as time frame windowsFor example; 9am-11am, 11am-1pm, ectArrival time being anytime within your scheduled time frame, in addition our technicians call when they are en-route to the property, which is usually around minutes before arrivalSo again, I apologize if that was not explained to you properly and I will insure our schedulers clearly inform our customers of arrival time frames. I certainly understand your frustration regarding this matter, please accept my sincere apologiesWe will make every effort to insure that our customers are fully aware of our operational policies and procedures. Thank you for your time, We appreciate your business as well as your feedback
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Simply Sprinkler, Save your apologies for someone who cares. THE ONLY WORK REQUESTED ON MY INITIAL CALL, WAS YOUR DEFECTIVE CONTROLLER PANEL BE REPLACED AND THE TWO HEADS YOUR TECH REPLACED BE ADJUSTED BECAUSE THEY WERE NOT SPRAYING PROPERLYAT WHICH TIME YOU DID NOT EVER DISCUSS THERE WOULD BE ANY CHARGE.I ORIGINALLY ASKED FOR YOUR OWNER TO CALL ME TO RESOLVE THIS ISSUEYOU/THEY/HE REFUSED.THEN I ASKED FOR A NEW CONTROLLER PANEL SO AS I COULD REPLACE MYSELF (WITHOUT BEING CHARGED A LABOR FEE OF $FOR A $WARRANTED PART)ONCE AGAIN YOU REFUSED!! I WAS EVEN WILLING TO PAY THE $SYSTEM CHECK FEE ( IN WHICH I SHOULD NOT HAVE TO, FOR A WARRANTED PART)I WANT MY $REFUNDED AND YOU CAN COME GET YOUR DEFECTIVE CONTROL PANEL AND YES I HAVE MY YELLOW COPY INVOICE #*** AND NOWHERE ON THIS INVOICE DOES IT STATE A WARRANTED PART WILL BE CHARGED A LABOR FEE OF $OR ANY AMOUNT. YOUR COMPANY HAS VERY SHADY BUSINESS PRACTICES RIPPING OFF THE EDERLY.*** *** ***
Again, we apologize for the misunderstanding concerning this issue. The invoice #[redacted], dated 8/28/14 states: "2 Year Limited Warranty on Parts" The controller is under warranty, and we are able to replace it for you at the fee of the labor, or we can provide you with a control panel to install at your convenience. We understand that your system "did not need a system check" however, since you requested that the work be done for the $39.99 fee of a system check we felt it relevant to explain why that was not possible.
Attached please find a copy of my receipt.My receipt includes the warranty info. Let it be known, that it was paid by check. Please let me know if a copy of check is needed. I'll have to find out, how to obtaina copy.Regards, [redacted]