Cozi Furniture

Dear Revdex.com,Thank you for bringing this to our attentionThe customer did come in and make a purchase on March 22, The sofa part of the order was back ordered for a couple of weeks and some time in April, the customer was called and informed that her furniture would be ready to be shipped by the manufacturer on April, The customer told the customer service representative that she had already gone ahead and bought another furnitureShe was informed that the store policy for delivery is to weeks but the customer repeated that she wanted a refund.The company has decided that even though the policy does state one to six weeks for delivery, it will go ahead and issue the customer a store credit for the purchase and also would be willing to refund the customer her full payment as soon as the store sells the sofa and love seat that was already ordered and delivered to the store's warehouseThe sore does not anticipate any challenges or delays with this processThe store will also reach out to the customer with a view of proffering a solution for this challenge.Kind Regards,Cozi Furniture, Inc

This issue was resolved on 10/31/The customer was issued a refund

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Cozi Furniture submitted a letter to the Revdex.com (Revdex.com) citing that they would have this investigative agency to believe in every paragraph written that they were truthful in explaining the very details of the transaction that bought this complaint to where it is today. Firstly in addressing paragraph (1) one, they indicated that I only paid $on pieces of furniture on Saturday, April 18, 2015, there was never any mentioned of a problem in ordering my furniture with that deposit I was told then that they would order the furniture first thing Monday morning April 20, 2015. Subject to that they fail to write that I came in on that very Monday, April 20, and paid an additional $not just $which totaled $at which time I was also told that they would order the pieces of furniture, and that it would only take 10 days to order it and that time frame didn't happen They also indicated that my final payment was paid on Monday, May 11, for a transaction fee of $which this amount was never highlighted in their letter to address the return of the dinner room furniture which included the missing server to the dinning room set.
Next, in relation to Cozi's comments on the delivery time they stated that the furniture would be delivered in ten (10) days which this was a false statement addressing the time line of delivery. A copy of Cozi's invoice furniture delivery order dated Thursday, May 14, shows that they falsified misleading information to Revdex.com of their ten day turn around time, the alleged ordering date was for Monday, April 20, and Cozi's delivery invoice initialed by me shows that the furniture was delivered some twenty-four days later, with damage and which of course exceeded the ten day notice that the furniture would be delivered to me. This also was a time period that failed short and I started making phone calls to Cozi's on the where about of my furniture specifically my server. Also they made comment in paragraph two that out of (17) seventeen pieces of furniture that (16) sixteen pieces of furniture was delivered with the exception of (1) one piece which was the server. They also indicated that I signed for (16) sixteen pieces and out of the total (17) seventeen pieces, one full size bed was returned due to structural damage to the head-board, two arm chairs returned to the dinning room set which were returned due to structural damage to the chair legs, and there was never a server brought upon delivering the furniture, all of which I initial off on returning to Cozi;s on the drivers invoice document which the driver stated that it was mandatory for them to get a signature for all deliveries I have a copy of this signed invoice because I did receive two bedroom sets which would negate the comment in their letter stating that I requested that they take all the furniture back, it was only the damage furniture that I described in the aforementioned statement that I asked the delivery installers to take back because they wanted to leave the damage furniture and contact the store to have the same damage furniture reordered and I stated no take all the damage furniture back.
To address paragraph (3) three, On Saturday, May 2, I went into Cozi's furniture and inquired about my furniture and I was told it has not arrived yet and you will be getting it next week, so happen on Thursday, May 14, the furniture came in with no server as I indicated in the above paragraph and while the furniture was being unpacked and put together that's when I notice several of the aforementioned furniture pieces damage and structurally unstable. Cozi also indicated that they tried to affect a delivery and my answer to that statement is that I last spoke to the manager of Cozi via cell phone on Thursday, June 4, and at that time the server still hadn't come in and he was trying to work a deal out with me and I told him that I spoke to the sales associate about the return of the dinning room table and chairs because I ordered a complete dinning room set which included a server, I then stated that you all have been given me the run around since I paid Cozi's the money on Monday, May 11, and here it is Thursday, June 4, some days later and Cozi's still hasn't delivered my server again as I told Cozi's manager at the time he called me on Thursday, June 4, I specifically told Cozi manager that I did not want the server and that I purchase the dinning room set as a group not separate pieces and that I am requesting that Cozi send their delivery personnel and pick up the dinning room table and chairs and refund my money. Cozi's manager at the time stated that he could not do this, can we work a deal out, I stated no I will pursue this matter legally. This was the last time I was in contact with a Cozi's representative.
Documentation of Cozi's invoice order would show all of what they didn't indicate in their addressing my complaint and legally a cell phone log of my incoming and out going calls will show the last contact that I made with Cozi's store manager. Finally Cozi indicated that there was a (6) six weeks turn around time and even up to the last time I spoke with Cozi's furniture store manager on Thursday, June 4, 2015 they still hadn't received or delivered my server, this is why I became so frustrated with the Cozi representative because they continued to give me reason why the server has not been delivered. The letter submitted to Revdex.com indicated that they were ready to refund the cost of a server which they were in possession of and again Cozi falsified information directed to Revdex.com addressing my complaint in their defense stating that they had the server which I ordered and the invoice order reflects that not only did they not have the server and also during the (10) ten day turn around in ordering the furniture Cozi still did not have the server. Finally in the last paragraph of their comment to my complaint they stated that I was in agreement with their delivery time frame of when they would deliver the server that was a statement. In final I have a copy of the driver invoice with which I initialed off on furniture that was received in a damaged capacity and structurally unstable that was sent back, and I never received the server. Also I can make available to Revdex.com and all other investigating agencies by fax a copy of the invoice which I initial and signed off on.
Regards,
*** ***

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*** ***
I am rejecting this response because: The email issued from this merchant is missing vital factsPlease see below: “I vividly remember the 7/22/which is the day you purchased the furniture from our store and you requested the furniture be delivered to you by August 18th…” When I purchased the item on July 22nd, I told the staff that I need the bed BEFORE August 17th, because my daughter is due to return from summer camp on that dayMy sole purpose of requesting the bed be delivered and assemble prior to August 17th was so that she would be surprised when she returned homeThe date of August 18th was not discussed until I called the merchant last Friday, August 11th (my 3rd time calling to find out the status of delivery) and in that conversation I was informed AGAIN, that the bed would be pushed to a later date, being August 18thThen speaking with the manager again on Monday, August 14th, I was told that it would be delivered either the 18th or 19th. “You will recall you narrated the horrible experience you had with a particular online retailer when you ordered the same bed and had to wait for over months for delivery and the delivery never cameYou only resorted to coming into our store after all efforts to get the bed from other places failed.” If the merchant truly cared or understood what I just went through with another vendor, there is no way I would agree to purchasing a bed from them if I was TOLD that it takes up to weeks for deliveryUnder no circumstances would I purchase another bed from another vendor who suggests the same time frame for deliveryI would have just agreed to the delivery terms from the previous vendor. “You were duly informed that a typical furniture order takes between - weeks to be delivered." FALSEThis is a LIEWhen I purchased the bed on July 22nd I was verbally informed, especially after letting the manager and staff know that I had a terrible experience with purchasing a bed from a different retailer, that it would take up to weeks for the bed to come inWhich is the PRIMARY reason I purchased it from them. “You called again on August 14th and spoke with the manager who reassured you that the bed will be delivered on the 18th or 19th at most.” The manager only mentions in his email that I called on August 14th when I have proof in my phone log that I called August 1st, August 8th and August 11th and August 14th; and was told EVERY time that the date would be pushed further outThe delivery date promised to me has been changed three times by the staff so him saying the bed will be delivered “as promised” means NOTHING TO MEAnd again, the date of August 18th was not discussed until I called the merchant last Friday, August 11th (my 3rd time calling to find out the status of delivery) and in that conversation I was informed AGAIN, that the bed would be pushed to a later date, being August 18thThen speaking with the manager again on Monday, August 14th, I was told that it would be delivered either the 18th or 19th. THIS BUSINESS is fraudulent in my opinion and obviously COUNTLESS of others if Revdex.com looks at the countless online reviewsIn addition I sent the merchant a written cancellation request via their website and printed it for my recordsI HAVE received my refund back so I will not be responsible if he sends this bedI am washing my hands with this company.
***
*** ***

Thank you for bringing this matter to our attentionI understand that buying furniture can some times be very emotional The customer was called on the 16th and her furniture was delivered between am and am on the 17th of OctoberWe apologize for the one or two day
delay.
Kind Regards,
Cozi Furniture

Hello *** ***,Thank you for bringing this to our attention and we really appreciate your business.We are making all necessary efforts to ensure we get the legs to the Sofa to you as soon as possible, the challenge we have is that that particular design has been discontinued and we have
specifically requested that one be made for youWe have words that it is almost concluded and we will get it to you as soon as we have it. We apologize for the way it played out but it is due to circumstances beyond our controlBe rest assured that we are doing everything in our capacity to get it to you as soon as possible.We will always continue to provide the best services to you as always.Thank you.Cozi Furniture Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Cozi Furniture submitted a letter to the Revdex.com (Revdex.com) citing that they would have this investigative agency to believe in every paragraph written that they were truthful in explaining the very details of the transaction that bought this complaint to where it is today. Firstly in addressing paragraph (1) one, they indicated that I only paid $on pieces of furniture on Saturday, April 18, 2015, there was never any mentioned of a problem in ordering my furniture with that deposit I was told then that they would order the furniture first thing Monday morning April 20, 2015. Subject to that they fail to write that I came in on that very Monday, April 20, and paid an additional $not just $which totaled $at which time I was also told that they would order the pieces of furniture, and that it would only take 10 days to order it and that time frame didn't happen They also indicated that my final payment was paid on Monday, May 11, for a transaction fee of $which this amount was never highlighted in their letter to address the return of the dinner room furniture which included the missing server to the dinning room set. Next, in relation to Cozi's comments on the delivery time they stated that the furniture would be delivered in ten (10) days which this was a false statement addressing the time line of delivery. A copy of Cozi's invoice furniture delivery order dated Thursday, May 14, shows that they falsified misleading information to Revdex.com of their ten day turn around time, the alleged ordering date was for Monday, April 20, and Cozi's delivery invoice initialed by me shows that the furniture was delivered some twenty-four days later, with damage and which of course exceeded the ten day notice that the furniture would be delivered to me. This also was a time period that failed short and I started making phone calls to Cozi's on the where about of my furniture specifically my server. Also they made comment in paragraph two that out of (17) seventeen pieces of furniture that (16) sixteen pieces of furniture was delivered with the exception of (1) one piece which was the server. They also indicated that I signed for (16) sixteen pieces and out of the total (17) seventeen pieces, one full size bed was returned due to structural damage to the head-board, two arm chairs returned to the dinning room set which were returned due to structural damage to the chair legs, and there was never a server brought upon delivering the furniture, all of which I initial off on returning to Cozi;s on the drivers invoice document which the driver stated that it was mandatory for them to get a signature for all deliveries I have a copy of this signed invoice because I did receive two bedroom sets which would negate the comment in their letter stating that I requested that they take all the furniture back, it was only the damage furniture that I described in the aforementioned statement that I asked the delivery installers to take back because they wanted to leave the damage furniture and contact the store to have the same damage furniture reordered and I stated no take all the damage furniture back. To address paragraph (3) three, On Saturday, May 2, I went into Cozi's furniture and inquired about my furniture and I was told it has not arrived yet and you will be getting it next week, so happen on Thursday, May 14, the furniture came in with no server as I indicated in the above paragraph and while the furniture was being unpacked and put together that's when I notice several of the aforementioned furniture pieces damage and structurally unstable. Cozi also indicated that they tried to affect a delivery and my answer to that statement is that I last spoke to the manager of Cozi via cell phone on Thursday, June 4, and at that time the server still hadn't come in and he was trying to work a deal out with me and I told him that I spoke to the sales associate about the return of the dinning room table and chairs because I ordered a complete dinning room set which included a server, I then stated that you all have been given me the run around since I paid Cozi's the money on Monday, May 11, and here it is Thursday, June 4, some days later and Cozi's still hasn't delivered my server again as I told Cozi's manager at the time he called me on Thursday, June 4, I specifically told Cozi manager that I did not want the server and that I purchase the dinning room set as a group not separate pieces and that I am requesting that Cozi send their delivery personnel and pick up the dinning room table and chairs and refund my money. Cozi's manager at the time stated that he could not do this, can we work a deal out, I stated no I will pursue this matter legally. This was the last time I was in contact with a Cozi's representative. Documentation of Cozi's invoice order would show all of what they didn't indicate in their addressing my complaint and legally a cell phone log of my incoming and out going calls will show the last contact that I made with Cozi's store manager. Finally Cozi indicated that there was a (6) six weeks turn around time and even up to the last time I spoke with Cozi's furniture store manager on Thursday, June 4, 2015 they still hadn't received or delivered my server, this is why I became so frustrated with the Cozi representative because they continued to give me reason why the server has not been delivered. The letter submitted to Revdex.com indicated that they were ready to refund the cost of a server which they were in possession of and again Cozi falsified information directed to Revdex.com addressing my complaint in their defense stating that they had the server which I ordered and the invoice order reflects that not only did they not have the server and also during the (10) ten day turn around in ordering the furniture Cozi still did not have the server. Finally in the last paragraph of their comment to my complaint they stated that I was in agreement with their delivery time frame of when they would deliver the server that was a statement. In final I have a copy of the driver invoice with which I initialed off on furniture that was received in a damaged capacity and structurally unstable that was sent back, and I never received the server. Also I can make available to Revdex.com and all other investigating agencies by fax a copy of the invoice which I initial and signed off on.
Regards,
*** ***

First let say sorry it took me so long to respond back just saw your email not long along ago and I have been busyCozy Furniture did give me my money back after almost three months for my sofa table All other items were delivered to me, although very late It took over two months
As mentioned I never got the sofa table and later about three months I got my money back for it Just a note to you: I did get another sofa table at Ashleys' furniture store The man who to sold me the sofa table just so happened to use to work for Cozy He and another one of his coworkers who also once worked for Cozy told me that they are crooks He and his coworker actually left this store because they said that they felt bad for what was happening to customers They both said I was lucky to get my money back for the sofa table because most people never got their money back or furniture delivered to them The salesman said that what "this man" the owner, did was actually buy furniture from their warehouse or store and resell it at his store, CozyThe gentleman also said "I do not understand why you guys (customers) have not put him in jail?" I told him I would be taken further action once got may last bit furniture from them which I did receive I guess I can write or talk to the Consumer Report Commission or Bureau of Consumer Affairs I am glad I do have all my furniture now although the night table from Cozys' is peeling on the side a littleI was told by the manufacturer warranty representative to first make contact with Cozy store to put motion the process to take of the damage which I refuse to do I will make no more contact with this is store and will put with a small amount of damage I will however see about reporting the store to the correct place so action can taken against them for what they doing to people.If you further suggestions contact or email me

Dear Revdex.com,It is really a shame that some customers even when they know that they are in the wrong want to smear the business because they may not always get what they wantWe have talked to this customer on multiple occasions and at no time was she told that she would get her
furniture in a week or twoAll furniture delivery normally takes two to three weeks but company policy is two to six weeks because sometimes, an item may not be readily available at the time of purchase from the manufacturerThis particular customer was told when her furniture would be available and I understand that today, 05-23-when the customer called, she was told again when her furniture would be available for pickup and was even given a free transfer of her furniture from the warehouse to the store showroom closest to her.I think that if you started charging customers a little bit of money for what ever they write about businesses, they may not be so quick to tell tall tales.Kind Regards,Cozi Furniture, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I am sure that like all retailers they can verify a mattress make and model using stock or part numbers I email them expressing this concern on April 10, and also mentioned this when I was there in person a few days earlier They repeatedly used stall tactics to try to frustrate me I even offered to bring the mattress back myself and take the new one backHow long does it take to reorder a mattress? Over months have passed since I mentioned that this was the wrong mattress The resolution they gave in the email is the same one they have been giving me over and over again I have lost complete trust in this establishment's integrity As mentioned in the original complaint the last time I spoke with MrBen he told me I would have a replacement mattress no later than July 20, No one from this establishment has contacted me since I last saw them in person to gave me any status update or as to why the mattress has not been delivered as yet.Why should I trust their word now when they have been telling me this time and time again This issue is putting my physical health in jeopardy ever time I lay in the mattress they have delivered I have at time have resorted to sleeping on the floor to avoid back pain I would get if I slept on this mattress I had to visit the doctor to get pain medication to deal with the back pain I get every time I sleep on this mattress
Regards,
*** ***

From: *** Date: Mon, Jan 4, at 2:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To:
***@myRevdex.com.org
Hello *** *** thank you for your kind response My update are as foolow: The dinette set was delivered; however, one screw was missing front an arm chair and one of the locks on the table leaf is also missing preventing the table from completely locking I will be OK if they send me the screw for the arm chair and a replacement leaf for the table which will enable the table to lock like it supposed to Again, thank you for your support in this matter Greatly appreciatedSent from my *** *** ***

This issue has been resolvedReplacement chairs have been delivered

From: *** Date: Mon, Jan 4, at 2:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: ***@myRevdex.com.orgHello *** *** thank you for your kind
response My update are as foolow: The dinette set was delivered; however, one screw was missing front an arm chair and one of the locks on the table leaf is also missing preventing the table from completely locking I will be OK if they send me the screw for the arm chair and a replacement leaf for the table which will enable the table to lock like it supposed to Again, thank you for your support in this matter Greatly appreciated.Sent from my *** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Sincerely,
*** ***

I went into this store and made a couple of purchases both for myself and my daughter and the salesperson named Benjamin was very attentive and I left very satisfied until it was time for my items to be deliveredfirst the delivery driver left my daughters sofa in the hallway for her to carry in herself , the drivers told her that my delivery was cancelled for that day and would be delivered the next week , I called to check and I was reassured that my delivery would be on time as expected only to have the store call me two hours later to tell me the truck broke down, after some arguing from me mine was delivered that day,however my daughters table has not been delivered yet and all I am getting is a bunch of run around being placed on hold for minutes at a time , no return calls when promised, the sales person Benjamin has not answered his phone or returned my call in days and I call him or the store everyday trying to get some answers, todays date is August 23rd and I paid for this item on July 25th, they act as if I am getting on their nerves because I keep calling this has been an exhausting experience I asked for a refund and no one can tell me how much the table even cost because on the receipt Ben only put the total amount , not the individual items list price, I will never shop at this store again nor will I refer them to friends and family

Good Day and thank you for bringing this information to our attentionThe pieces of furniture in question were forever on back order by the manufacturersWe regret the fact that we were not able to fully satisfy the customer in this particular case even though the rest of her purchase were
delivered in a timely mannerWe have however refunded the customer for that potion of the sale in the amount of $and I believe the customer has received that refund and we have closed this matterIf you have more questions regarding this or anything else, please, do not hesitate to call me.Kind Regards,
Cozi Furniture

Thank you very much for bringing this to our attentionThe above customer did buy products from Cozi Furniture including mattress and box springThe merchandise was delivered to the customer and a few weeks later, he called and said that the mattress he received was not what he
orderedAt the time, we wanted to dispute this with him since he was still using the mattress and box springWe decided against it so that we can build a better buying experience for the customerA new mattress has been ordered for the customer and will be delivered to him as soon as the manufacturer delivers to the store.Kind Regards,Cozi Furniture, Inc

Thank you once again for giving us an opportunity to bring this matter to restAs we stated in our last conversation that the customer's warranty was duly registeredThere is nothing for us to gain by saying that her warranty was registered if it was notIt is quite easy to query *** Warranty Services to find out where it was registered or notI am therefore enclosing a copy of her warranty information here as an attachment ( I did not want to do thatI wanted her to get a copy herself), but be that as it may, hopefully, this will put this matter to restI also have a hard copy waiting for her at the store if she is so inclined to come in and get itKind Regards,
Cozi Furniture

Customer Information:*** ** *** *** *** *** ***Odenton , MD ***Daytime Phone: ###-###-####E-mail: ***@***.comThe details of this matter are as follows:Complaint Involves:Selling Practices Customer’s Statement of the Problem:On 08/16/2015, I put a
down payment (for $100) on a platform bed at Cozi Furniture, located in New Carrollton, MD *** *** ***, ***)It was shared that I had days to pay for the merchandise in fullMy salesperson, 'Sam' gave me his personal phone number (XXX-XXX-XXX) after I requested a business card from himHe had no business card, but was comfortable with sharing his phone numberTherefore, I paid the following payments on the following dates ($- 9/12/2015, $- 9/17/2015, and $- 10/10/2015), respectivelyI was told that the furniture would be in, the following weekI called the store on 10/13/(###-###-####) to check on the status of the furnitureI was placed on hold while a Cozi Representative searched for my invoiceI'd given them my last name, and eventually the call was disconnectedI called again, and got the same person to answer the callThese calls were placed at 12:23pm and 1:59pmDuring the second call, I was told that the bed had not 'come in' as of yet but they were expecting it by the following weekOn 10/21/at 11:04am, I called their business number, again ###-###-#### and an automated message came on saying that the number was no longer in serviceI then called Sam's personal numberHe answered the phone, and relayed to me that their company had gone to one manufacturer and that they didn't have the platform bed and so now they had to go to another manufacturer to get the bedAt this point, I was uncomfortable with acquiring the merchandiseI called a friend of mine to discuss the facts and they also called the business and was told the same thingI called the business at 1:08pm, the same day, and now the number was working-for some reasonI have the phone records of my phone to show that the numbers that I dialed were exactly the sameWhen I reached one of their representatives during the 1:08pm phone call, I told them that I no longer wanted the merchandise and I wanted my money backThey put me on hold, and 'Sam' came on the phoneI shared my decision with Sam, and I was 'professional' the entire timeSam shared at that point that I'd have to come into the store and he said the following 'to get your stuff.' I asked him, “are you saying that I can come to the store and get my money?” He replied, "No, you can come to the store and follow the process for getting your money." I then asked him what the process consisted ofHe shared, that I'd have to talk with management about thatWhen I arrived at the store around 5:30pm, I was told that the merchandise was thereI told them, I don't want the merchandiseThen they explained a policy point that they have on the back of their receipt which states the following; "1.aReturns: Once an invoice has been scheduled for delivery, the invoice items have been transferred from the warehouse to a store for pick-up, or the customer has taken possession of the merchandise, all approved returns will be charged a 30% restocking feeA restocking fee will be charged for all returns, including returns due to a customers change in preference of color, size, if the item does not fit, or any other reasonThere will be no refund of a pickup or delivery feeAfter deducting the restocking fee and delivery fee, the customer shall be entitled to store credit for the remaining balance of the purchase price." I then asked them if I could see the furnitureThey told me that the furniture as at their warehouse in Beltsville, MD (Southard Drive, Beltsville, MD 20705)They showed me a copy of an invoice of some sort which showed the shipping manifest of some furniture with my last name on it, and I asked them why the salesperson didn't share this with me during the earlier phone call when they told me that they'd have to go to another manufacturerThis Cozi Representative could not explain the answer to why 'Sam' didn't share this informationI asked for a copy of that shipping manifest and they would not give me a copy of itThe representative told me that I'd have to pay 30% of the total cost of my purchase, which I no longer wanted, nor ever seenThe total cost was $1091.07, and the invoice number is That figure comes to over $I refused to pay that money and I want a full refundLast night, I started to do additional research on this business and found that other former consumers have has the same issues.Complaint Background:Product/Service: SalePurchase Date: 10/10/2015Problem Occurred: 10/21/2015Model: Not-on-Reciept(I have Receipt)Account Number: 10922Order Number: 10922Name of Salesperson:Sam Purchase Price: $1091.07Disputed Amount: $327.33 Desired Outcome/Settlement: I want a 'full refund' for my merchandiseI refuse to pay 30% of the sale, for the merchandise when their customer service has been so poor and dishonestLast night, I started to do additional research on this business and found that other former consumers have had the same issuesDue to sheer numbers that I've seen out here on the various official and unofficial blog sites and complaint venues, I'm hoping that these facts can potentially be used to prompt an FTC InvestigationTheir premise or prerequisite deals with patterns of business malpracticeI'd hate to see them 'put out of business,' but I'd certainly want them to change their professional practices. Desired Settlement: Refund Cozi Furniture, Inc*** *** **New Carrollton, MD ***###-###-#### PH###-###-#### FXOctober 27, 2015Revdex.comWashington, DC 20002Customer Information:*** ** *** *** *** *** ***Odenton , MD ***Daytime Phone: ###-###-####E-mail: ***@***.comOn August16, 2015, *** *** *** came into the Cozi Furniture Store located in New Carrollton at *** *** **, New Carrollton, MD *** and started a layaway for the purchase of a queen bedHe made a deposit of $on a purchase of $1,He came in again on September 12, and made a payment of $Again, he came in on September, and made another payment of $On September 10, 2015, he came in and made the final payment of $Our store policy states furniture delivery could take up to six weeks from when payment is receivedHe made his final payment on September, and he called us three days later to check the status of the order that the payment was received two days priorThe very next day, a woman started calling on *** ***'s behalfMeanwhile, this woman's name is not on the invoiceShe kept calling asking us why the furniture was not readyWe told her that the furniture would be in the following week and that was when she went of* *** made the final payment on the 10th of October and he expected the furniture to be ready by the 13thWe received the queen bed on October 21, That was just days from the day that the customer made his final payment. The customer's contention that the furniture was initially ordered from one manufacturer and then received from another manufacturer is incorrectThis is not to say that if we choose to get another order from a different manufacturer that there is something wrong with itNot at allThe customers's concern should be that he receives exactly what he ordered and not worry himself with where we get our orders fromWhen he came into the store, he was showed the manifest and he requested a copy of the manifest to which a no answer was givenTo give him our manifest which contains our vendors information, our financial information and other customers information is something that we can not doAs stated earlier, we received the furniture on the 21st of OctoberWe offered the customer to have delivery the very next day and he refusedWe also asked him to go to the warehouse and pick it up same day and he refused.Regarding the bad reviews that the customer talked about, we know that we will not be able to make every customer happyWe get over new customers every every month and we are aware of the or so bad reviews that are out thereWe will continue to work with them to correct what needs correcting and also continue to make sure that we do our best to take proper care of our customers. In the case of *** *** ** ***, we are open and willing to still work with himWe understand from his letter that he acknowledges our company policy but does not feel that it should apply to himWe stand ready to deliver his furniture to him whenever he wants it or if he wants to pick it up from our warehouse, we are also willing and ready to work with him to move this process along.Please, let us know if we can be of further help.Kind Regards,Cozi Furniture, Inc

Hello [redacted],Thank you for your review and be rest assured we do take this review very seriously.However, I have gone through our records for the date you indicated as the purchase date and I have gone a little further before and after the date, but I could not find the name you wrote in the...

review in any of the database.We would be glad and eager to assist if you can provide us with the exact name that is on your invoice with the invoice number and if possible the sales person that attended to you.We will be very glad to jump on this issue and provide a resolution at the earliest time possible but I will need the information requested to move on from this point.We have tried to reach you on your mobile phone number but it has not been reachable.We look forward to hearing from you again.Thank you.Cozi Furniture Inc.