Hello, Please reference photo in the attachmentWhen viewing the photo it should be noted that this oil drain plug, were it stripped while we were working on the vehicle would not be able to be reinstalledThe hex head is very small and if we had stripped it would cause an oil leak because it would not be able to be tightened.The only way it can be stripped is in the removal process so it stands to reason that the dealer in Iowa stripped it upon removal and tried to blame usOur position is the drain plug was fine when it left our shop otherwise it could not have been tightenedIn addition [redacted] has waged a nasty online campaign against us making untrue statements in an effort to coerce us into paying for his repairWe never want an unhappy customer but feel no liability for this and although it is a small amount we need to stand on principle in this matterKind regards, Paul [redacted] General Manager###-###-####
I am rejecting this response because: Even if it's an error you should honor the price you are advertising the vehicle forWe looked at the and a blue equinox well before we came in the sales floorThe blue equinox was not there and I test drove the vehicle I was going purchase which was the black This is a matter of honoring the price your advertising
We are sorry for your experienceIt was relayed to us through our salesperson that you initially came in for a used vehicle and that you all came across this vehicle together while browsing online at the dealershipUpon discovering we immediately relayed to you that it was a clerical error and that it was a duplication of rebates in our software that caused the errorWe also told you right away that we could not honor that price and corrected it as soon as our system would allowWe regret that we cannot honor that pricePlease again accept our apologies
Hello, Please reference photo in the attachmentWhen viewing the photo it should be noted that this oil drain plug, were it stripped while we were working on the vehicle would not be able to be reinstalledThe hex head is very small and if we had stripped it would cause an oil leak because it would not be able to be tightened.The only way it can be stripped is in the removal process so it stands to reason that the dealer in Iowa stripped it upon removal and tried to blame usOur position is the drain plug was fine when it left our shop otherwise it could not have been tightenedIn addition [redacted] has waged a nasty online campaign against us making untrue statements in an effort to coerce us into paying for his repairWe never want an unhappy customer but feel no liability for this and although it is a small amount we need to stand on principle in this matterKind regards, Paul [redacted] General Manager###-###-####
I am rejecting this response because: Even if it's an error you should honor the price you are advertising the vehicle forWe looked at the and a blue equinox well before we came in the sales floorThe blue equinox was not there and I test drove the vehicle I was going purchase which was the black This is a matter of honoring the price your advertising
We are sorry for your experienceIt was relayed to us through our salesperson that you initially came in for a used vehicle and that you all came across this vehicle together while browsing online at the dealershipUpon discovering we immediately relayed to you that it was a clerical error and that it was a duplication of rebates in our software that caused the errorWe also told you right away that we could not honor that price and corrected it as soon as our system would allowWe regret that we cannot honor that pricePlease again accept our apologies