Cozy Furniture Solutions

Review: I ordered a wooden coffee table from Cozy. It showed up (weeks later than scheduled) horribly damaged - corners smashed in, dents the size of golf [redacted] scratches. It was packaged terrible, where anyone who had shipped furniture would know there was no way the packaging used could withstand the shipping despite the size and weight of the product. I have had several pieces of furniture that were larger and heavier sent to me (from different stores) and they were all fine because they were packaged properly. This one clearly wasn't. I sent pictures to Cozy the next day of the damage and the packaging. They said they would have UPS come back and pick it up. Now they are asking me to repack the table in the original box (would require me to hire 2 people), and then tape the box up properly (not even possible given the box was all torn up in the first place) otherwise UPS will not pick up and they will not take the matter further.Desired Settlement: I would like a refund and for them to arrange (at their cost) removal of the damaged table and packaging from my property.

Business

Response:

Dear Representative Revdex.com:

We want to inform you that our firm's name is Creative Furniture Galleries & Cozy , not Cozy Furniture Solutions.

Our store never sold merchandise for customer [redacted]. Please contact us if you have any questions about this matter.

Thank you,

Creative Furniture Galleries & Cozy

Consumer

Response:

At this time, I have not been contacted by Cozy Furniture Solutions regarding complaint ID [redacted].

Sincerely,