CP Development

In the letter addressed to Mr [redacted] regarding my Revdex.com claim, CP Development writes, "In that complaint, Ms [redacted] states that we entered her apartment 'without permission'She signed a lease stating that we have the right to enter her apartment to perform any maintenance requested without her being present." This is correct, however, the company's claimed ignorance that I did not inform them that the smoke alarm issues were in the common hall of the apartment building is false I shared this information with various members of CP Development staff over the phone; a lack of correct documentation on the company's end cannot be falsely attributed to me Additionally, when one reads my Revdex.com claim, it is clear that CP Development staff entering my apartment was not the central issue The central issue was that outdated fire alarms that had not been replaced since posed a major safety concern, as members from the fire department personally informed me, and that CP Development did not address this concern in a timely manner In fact, the only time this concern was documented was when I informed CP Development that I would be contacting the Revdex.com if action was not taken in the next few days For six weeks I was aware that I lived in an apartment without functioning hall smoke alarms, and for five months prior to that I unknowingly lived in an apartment without functioning hall smoke alarms.CP Development's offers their records of maintenance orders requested by me as evidence that they responded to my request in a timely manner, but these records are inaccurate I did not even move into the apartment until August 2014, so only three of these requests were made by me Furthermore, I have requested and received maintenance on frozen pipes four times this winter (January and February 2015), which is not reflected on the document CP Development provided that supposedly shows all of my maintenance requests The report CP Development included with their letter that was filled out by [redacted] was the only time that my request regarding the smoke alarms was documented, although it lacks my explanation that the smoke alarms were in the common hallway It also remains unclear why CP Development waited days to rectify the concern that [redacted] documented on 2/6/ Every other time that I contacted CP Development prior to the call documented by ***, the employee that answered the phone at the office would tell me they "would try to get someone out there," and other noncommittal responses that clearly were not documented I trusted that CP Development would take my concern for the fire hazard seriously, but they did not If necessary, I am happy to provide phone bill records demonstrating how many times I called CP Development Subtracting the four times I called about my frozen pipes would demonstrate how many times I contacted the company regarding the smoke alarm issue The duration of the phone calls would show that I actually spoke to someone in the office I am glad that the smoke alarms are now replaced, but I still maintain that monetary compensation is appropriate, as expressed in my original Revdex.com claim Regards, [redacted] ***

We are writing in response to a complaint registered by [redacted] ***, [redacted] **, [redacted] against our companyEnclosed is a copy of the complaint we received (Document 1)In that complaint, Ms [redacted] states that we entered her apartment “without permission”She signed a lease stating that we have the right to enter her apartment to perform any maintenance requested without her being present.She also states that the problem was with the smoke alarms in the hall and not in her apartment “which I had already explained to them numerous times”Also enclosed is a copy of all the maintenance work orders entered for her from 1/1/through 2/6/2015, which was the date we received the complaint (Document 2)She did not state that the smoke alarms in question were not in her apartmentWe responded to her complaint on the same day it was reported, 2/6/Enclosed is a copy of the work order created with notes in the ‘Problem Description” area (Document 3).She called again and left a message over the weekend of February 14th and 15thA maintenance worker was sent to building on Monday 2/16/and the hallway smoke alarms were then replaced with new ten year smoke detectors.Sincerely,C P Development

Response to [redacted] 's complaint: We have no record of her complaints of a rodent infestation or unsafe living conditions, and we have no work orders on record for her apartment since May 12, As for the "privacy violations", the lease she signed states very clearly that we are allowed to enter her apartment to do maintenance and show apartmentsHowever, we do try to give 24hrs notice to our tenants, but sometimes that is difficult to do The ELT agreement that Ms [redacted] signed stated that she had to move due to her financial situation changing, (see attached) At no point did she tell us the reason she was leaving was because of "ongoing issues" with the apartmentOur Early Lease Termination agreement fees are more than reasonable since we are under no obligation to permit early lease termination On September 6, we sent a letter to Ms [redacted] stating that she was in violation of her lease for keeping pets in her property without a Pet Lease Addendum and using the property for commercial purposes (see attached)She was using the apartment to board dogs for profit, a direct violation of her leaseWe also sent her a notice for storing personal property in the common area, another lease violationRegarding the information she provided in which she claims she was told the apartment was rented for March 1st is incorrectWe conduct all business in writing and she received notice that her apartment was rented for a lease start date of April 1st (see attached)

We value the time that both you and our resident took to file the complaint we received regarding
maintenance issues at *** *** *We recently made changes to remedy situations such as this
from arising in the future
Since the tenant has occupied the apartment, we have we have answered
maintenance calls and
completed the work for themAs you know, water leaking into basements in the Pittsburgh area is
extremely common and a difficult issue to resolveIt took multiple weeks to stem the water flow
from several sourcesAs one source was closed, another would appearRemedying the situation
required several trial and errorsThe resident moved in on April 1, and the water situation was
fully repaired by June 11,
The tenant’s kitchen window has been replacedIn regards to the kitchen cabinets smelling, we
have sent five supervisors over to inspect and smell the cabinetsEach person has come back
reporting that the smell is simply the age of the cabinetsWe have painted the interior of the
cabinets for the resident anyway
With our recent staff changes we have run into the issue of old work requests being lostWe value
each and every resident and want to say thank you for forwarding this to usWe are working
diligently to discover all unresolved maintenance issues from the past to ensure that no other such
situations occur in the future
Sincerely,
CP Development

We are writing in response to a complaint registered by [redacted], [redacted], [redacted] against our company. Enclosed is a copy of the complaint we received (Document 1). In that complaint, Ms. [redacted] states that we entered her apartment “without permission”. She signed a...

lease stating that we have the right to enter her apartment to perform any maintenance requested without her being present.She also states that the problem was with the smoke alarms in the hall and not in her apartment “which I had already explained to them numerous times”. Also enclosed is a copy of all the maintenance work orders entered for her from 1/1/2014 through 2/6/2015, which was the date we received the complaint (Document 2). She did not state that the smoke alarms in question were not in her apartment. We responded to her complaint on the same day it was reported, 2/6/2015. Enclosed is a copy of the work order created with notes in the ‘Problem Description” area (Document 3).She called again and left a message over the weekend of February 14th and 15th. A maintenance worker was sent to building on Monday 2/16/2015 and the hallway smoke alarms were then replaced with new ten year smoke detectors.Sincerely,C P Development

In the letter addressed to Mr. [redacted] regarding my Revdex.com claim, CP Development writes, "In that complaint, Ms. [redacted] states that we entered her apartment 'without permission'. She signed a lease stating that we have the right to enter her apartment to perform any maintenance requested without her being present."  This is correct, however, the company's claimed ignorance that I did not inform them that the smoke alarm issues were in the common hall of the apartment building is false.  I shared this information with various members of CP Development staff over the phone; a lack of correct documentation on the company's end cannot be falsely attributed to me.  Additionally, when one reads my Revdex.com claim, it is clear that CP Development staff entering my apartment was not the central issue.  The central issue was that outdated fire alarms that had not been replaced since 2003 posed a major safety concern, as members from the fire department personally informed me, and that CP Development did not address this concern in a timely manner.  In fact, the only time this concern was documented was when I informed CP Development that I would be contacting the Revdex.com if action was not taken in the next few days.  For six weeks I was aware that I lived in an apartment without functioning hall smoke alarms, and for five months prior to that I unknowingly lived in an apartment without functioning hall smoke alarms.CP Development's offers their records of maintenance orders requested by me as evidence that they responded to my request in a timely manner, but these records are inaccurate.  I did not even move into the apartment until August 2014, so only three of these requests were made by me.  Furthermore, I have requested and received maintenance on frozen pipes four times this winter (January 2015 and February 2015), which is not reflected on the document CP Development provided that supposedly shows all of my maintenance requests.  The report CP Development included with their letter that was filled out by [redacted] was the only time that my request regarding the smoke alarms was documented, although it lacks my explanation that the smoke alarms were in the common hallway.  It also remains unclear why CP Development waited 10 days to rectify the concern that [redacted] documented on 2/6/15.  Every other time that I contacted CP Development prior to the call documented by [redacted], the employee that answered the phone at the office would tell me they "would try to get someone out there," and other noncommittal responses that clearly were not documented.  I trusted that CP Development would take my concern for the fire hazard seriously, but they did not.  If necessary, I am happy to provide phone bill records demonstrating how many times I called CP Development.  Subtracting the four times I called about my frozen pipes would demonstrate how many times I contacted the company regarding the smoke alarm issue.  The duration of the phone calls would show that I actually spoke to someone in the office.  I am glad that the smoke alarms are now replaced, but I still maintain that monetary compensation is appropriate, as expressed in my original Revdex.com claim. 
Regards,
[redacted]

Response to [redacted]'s complaint: 1.                    We have no record of her complaints of a rodent infestation or unsafe living conditions, and we have no work orders on record for her...

apartment since May 12, 2014. As for the "privacy violations", the lease she signed states very clearly that we are allowed to enter her apartment to do maintenance and show apartments. However, we do try to give 24hrs notice to our tenants, but sometimes that is difficult to do. 2.                    The ELT agreement that Ms. [redacted] signed stated that she had to move due to her financial situation changing, (see attached) At no point did she tell us the reason she was leaving was because of "ongoing issues" with the apartment. Our Early Lease Termination agreement fees are more than reasonable since we are under no obligation to permit early lease termination. 3.                    On September 6, 2016 we sent a letter to Ms. [redacted] stating that she was in violation of her lease for keeping pets in her property without a Pet Lease Addendum and using the property for commercial purposes (see attached). She was using the apartment to board dogs for profit, a direct violation of her lease. We also sent her a notice for storing personal property in the common area, another lease violation. Regarding the information she provided in which she claims she was told the apartment was rented for March 1st is incorrect. We conduct all business in writing and she received notice that her apartment was rented for a lease start date of April 1st (see attached).

Here to give the LOWEST possible grade to this terrible company! Currently a tenant that is unfortunately stuck with these slum lords until 2017 because THEY FORCE YOU TO SIGN YOUR RENEWAL LEASE 6 MONTHS BEFORE YOUR CURRENT LEASE ENDS!!!!! And rest assured, your rent WILL be increased each and every time - not even a discount for resigning so early. Don't expect any of the amenities that you've been promised to actually work properly and if (and most likely when) those need to be replaced you can be sure you'll get the absolute cheapest replacement possible - even if you ask to have something comparable to what you had when you signed the original lease. Promises made by the leasing agents are simply bait and switch lies to get you signed up - when they take these things away later (things like storage area, # of parking spaces, access to patio space, etc) - they'll cling to the lease agreement and if that amenity wasn't listed in the lease, too bad for you. Your rent will still go up anyway. That's if you can even sign the lease after they make you jump through multiple hoops to prove your worthiness as a potential tenant. They really make you feel like they must be giving you a great product because they are so meticulous and rigid about all of the paperwork that you need to complete to be "approved". What a joke! The office staff is somewhat pleasant on occasion when I call to discuss yet another issue with the property and the ragtag group of maintenance people are truly the worst. There's maybe 2 or 3 of them that seem to at least try but still screw up anyway and the rest will pretty much blatantly tell you to go screw yourself if you ask for corrections to errors in their work or for them to clean up after themselves. But we all know the real problem here is terrible management and cheap as can be owners. Of course, I knew CP Development aka Regent Square Rentals (btw you aren't fooling anyone with that "re-branding") had a reputation for not being great landlords, I considered that when looking for an apartment but asked myself how bad could it really be? I have my answer and am writing this review to make it clear to anyone asking themselves the same question - it could really be THAT bad! And I could somewhat give it all a pass if the prices were fair and the rates were somewhat constant but these people charge TOP DOLLAR in the neighborhood (calling themselves "Regent Square Rentals" is a bit of stretch considering most of their properties are in Wilkinsburg) for garbage rental properties and even worse service. Also, their 1980's Miami Vice pastel paint aesthetic on the exteriors of all of the properties is so tacky and it ruins the charm of the neighborhood to be honest. I cannot wait until my lease ends (but not for like 16 more months!) and I will take each and every chance I get to publicly lambaste these frauds (I work in the media industry so believe that I will) and hopefully keep at least one person from wasting their money and feeling constantly frustrated.

Review: I have been living at my apartment since April 1st. I have filed numerous complaints in regards to severe and insevere maintenance issues in my apartment. I had running water in my basement and after filing at least 7 or more complaints, 5 months later it was finally fixed and the mold was removed. During those five months I had numerous debates with the office on whether my issues with my pungent cabinets, window, and water took precedence. The window in my kitchen still does not lock. When I filed my first complaint, I was advised that the window would be replaced. After filing several more complaints in regards to the window, a maintenance person was sent out to my home to fix it. When I returned home, I found a stick of wood wedged into the back of the window along with a note from maintenance advising that my work order was complete. The next day I called back to the leasing office and advised them of the wood that was placed in my window as well as that we lived in a high traffic area and that my car had recently been broken into. I advised them that I felt unsafe at the fact that my window was not secure and I feared my house being broken into. I was advised at that time that it would be looked into and I would be notified. On October 9th I called back to the leasing office in regards to my window and received no help at all. So I walked over to where the maintenance manager was and advised him of the ongoing issue and was advised he would look into it. Since I have lived at this property, despite all of the unsafe issues I have encountered within my home I have continued to pay my rent on time and try to remain as patient as possible regarding my work orders. This company has done nothing but put the tenants off in regards to on-going issues, yet continues to buy and renovate new properties WITHOUT handling the requests of their current tenants. We are locked into a contract but living in unsafe conditions and I feel as though they need to do something more about thisDesired Settlement: I am looking to have this window replaced as advised. If I have to pay my rent every month yet receive no assistance to my maintenance issues, then I believe that is a breach of contract on the leasing agency's part. I would like some kind of compensation for holding my part in the leasing contract as well as to have my window situation resolved.

Business

Response:

We value the time that both you and our resident took to file the complaint we received regarding

maintenance issues at [redacted]. We recently made changes to remedy situations such as this

from arising in the future.

Since the tenant has occupied the apartment, we have we have answered 11 maintenance calls and

completed the work for them. As you know, water leaking into basements in the Pittsburgh area is

extremely common and a difficult issue to resolve. It took multiple weeks to stem the water flow

from several sources. As one source was closed, another would appear. Remedying the situation

required several trial and errors. The resident moved in on April 1, 2014 and the water situation was

fully repaired by June 11, 2014.

The tenant’s kitchen window has been replaced. In regards to the kitchen cabinets smelling, we

have sent five supervisors over to inspect and smell the cabinets. Each person has come back

reporting that the smell is simply the age of the cabinets. We have painted the interior of the

cabinets for the resident anyway.

With our recent staff changes we have run into the issue of old work requests being lost. We value

each and every resident and want to say thank you for forwarding this to us. We are working

diligently to discover all unresolved maintenance issues from the past to ensure that no other such

situations occur in the future.

Sincerely,

CP Development

Review: I was informed about a discrepancy in my paper work one day early difference in the paperwork. No one honored the contract even though it was in writing. With my short notice I didn't get to have a walk through with anyone from the company and its very dissatisfying to have ridiculous charges for things that could've been discussed in a walk through before you move out. Current tenant moved in immediately. I had to get a moving truck at the last minute when I had movers for the following day. Very inconvenient company when it comes to policies.Desired Settlement: $165

Review: My Rental Company for my apartment is CP development.I am in the process of legally terminating my lease (I decided not to renew as I am buying a house). I gave the appropriate notice (which is 6 months prior to move-out, which is excessive).I have never missed a rent payment or paid late, I take good care of the property, and I am and always have been a good tenant. For some reason, this company doesn't feel they have to notify me when they want to show my apartment. Normally this would not be a big problem, but I have a dog (again legally I pay them extra money and had to sign a pet addendum).I had to make emergency accomodations to board my dog to prevent being charged 150.00 each time the dog would "interfere" with them showing the apartment. They don't always provide me sufficient notice. There are times they provide no notice at all. As a pet owner, I don't feel I should have to keep my dog in a crate all day (Which is NOT part of my lease) to accomodate a no-notification showing.I am HAPPY to work with them to come to an agreement. But I do not wish to be held responsible for damages for their own lack of concern for their tenants. I also don't wish for them to walk into my apartment and my dog be surprised and become agressive. She is not mean, but she is protective of our house. She would think strangers are intruders and would likely behave in an aggresive way.I attempted to contact them to come to a reasonable accomodation to which I was told "well you will just have to figure it out" and was hung up on. I need help. From someone. I can't afford to be charged fees because of my landlord's inability to give me notice to see my apartment. And I don't have the financial resources to engage them in a lawsuit (though i'm certain I would win).Desired Settlement: I would like assistance in forcing the landlord into giving me a reasonable timeline when showing my apartment. I will likely be charged 150.00 each time "they are unable to show".I would also like to be compensated for the additional money I will have to spend to make special accomodations for my dog due to this company's poor planning, and inability to make a simple phone call.

Business

Response:

All of the customer’s complaints are carefully addresses in his lease. It explains that we will

begin the renewal process six months before the lease end date to compete in the current

Pittsburgh rental market. It also states we will make every effort to notify the tenant of

impending showings. The Commonwealth of Pennsylvania has no law that requires landlords to

notify tenants of any inspection, showing, or other reasons for entering an apartment. In the pet

lease addendum for this apartment it states that pets must not interfere with the job function of

any C P Development staff member or C P Development’s ability to show and re-lease the

apartment. All of the above mentioned items of the lease were legally agreed to by the tenant

when he signed the lease.

As of the date of this letter there has only been one appointment to show this tenant’s apartment

on the calendar and we believe they were properly notified.

Sincerely,

Property Manager

Consumer

Response:

It doesn't appear that the property group will make any concessions. Provided they are notifying me prior to showing the apartment, there is no issue here.

I don't wish for someone to enter the apartment without knowledge and have my Dog become an issue which would then allow CP Development to levy a 150.00 fine per time the dog was "interfering".

while the lease does state that the animal must not interfere, there are other ways for that to happen other than putting the animal in a cage (which I do not have, nor will I purchase). I pay additional money for the animal to live in the apartment, and will have to pay additional money when I move out to make sure the apartment is free of fleas and ticks (even though my dog has neither).

I was not presented the pet addendum until after I had already signed the lease. All I ask is that the property management group takes into consideration the fact that we are still their tenants until the lease has ended. I've been compliant with their requests to make arrangements for my animal, but I do not wish to be charged fees if my apartment is shown without my knowledge. I don't think I am being un-reasonable.

Review: Since I moved into one of Regent Square Rentals' properties in August 2014, the hall smoke alarm has been going off repeatedly at random times, causing me to stop what I was doing, go outside, and call the company. During the night of Jan 1,2015 the smoke alarm would not stop going off. [redacted] did not answer the phone, causing me to call the fire department, who inspected the building and said the alarms have been going off because they have not been replaced since 2003, which is a major safety hazard. I was instructed to tell [redacted] immediately, which I did the next day. After a few weeks the smoke alarms had not been changed, so I called again and [redacted] said they were waiting for parts. A few weeks later I was woken up 12-15 times in the middle of the night to the alarm continuously going off. I called the next day while out and explained the situation again and when I returned home I saw a note indicating that they had entered my apartment without permission and changed the alarms there, while the issue was the hall fire alarms, which I had already explained to them numerous times. I called [redacted] and explained this to them once again, noting the safety concern and how many times I had tried to fix the situation. On the night of Feb 13, 2015 the hall smoke alarm would not stop going off, forcing me to completely dismantle the alarm. I checked the inside and it was indeed the same alarm from 2003. I explained to [redacted] many times that changing the battery would not fix the problem. After months of being woken up, standing outside in the cold, not knowing if I was safe in my apartment, and explaining the situation to [redacted] employees dozens of times, I need help resolving this issue.Desired Settlement: I would like new hall smoke alarms installed immediately as well as a refund of my rent for January and the first half of February. I have lost countless hours of sleep, vital study time as a PhD student, and felt very unsafe in my apartment, not knowing if a fire in the basement or the other common areas would go unnoticed by broken alarms. I was promised multiple times that this would be fixed and [redacted] is not holding up their end of the lease.

Business

Response:

We are writing in response to a complaint registered by [redacted], [redacted], [redacted] against our company. Enclosed is a copy of the complaint we received (Document 1). In that complaint, Ms. [redacted] states that we entered her apartment “without permission”. She signed a lease stating that we have the right to enter her apartment to perform any maintenance requested without her being present.She also states that the problem was with the smoke alarms in the hall and not in her apartment “which I had already explained to them numerous times”. Also enclosed is a copy of all the maintenance work orders entered for her from 1/1/2014 through 2/6/2015, which was the date we received the complaint (Document 2). She did not state that the smoke alarms in question were not in her apartment. We responded to her complaint on the same day it was reported, 2/6/2015. Enclosed is a copy of the work order created with notes in the ‘Problem Description” area (Document 3).She called again and left a message over the weekend of February 14th and 15th. A maintenance worker was sent to building on Monday 2/16/2015 and the hallway smoke alarms were then replaced with new ten year smoke detectors.Sincerely,C P Development

Review: Before I moved in I asked if there were any insect problems and they told me no. After I moved in it became abundantly clear that there was an ongoing flea problem which I then had to live in for 3 months. My upstairs neighbors are loud almost night well past 3AM - which violates my right to quiet enjoyment of the property, I wake up for work at 6am. I've complained on several occasions and nothing has changed. Now that it is cold I closed the bathroom window and since there is no fan the bathroom steamed up. Mold came through the paint on EVERY wall, which means they previously just painted over it. It looks like toxic black mold. I have been getting rashes, headaches, and sinus issues since I moved in which are likely caused by the mold. I have been staying at my mom's for over a week. I called and said I needed to be let out of my lease and they told me I would have to pay 3 months worth of the lease up front to leave OR 1 month and continue to be responsible for the rent until the apartment is rented out. The apartment is uninhabitable. Legally they voided the lease because the apartment causes me health problems. They have to let me leave and honestly they owe me money because I've spent more time staying other places because the apartment is so unlivable than IN the apartment. I've had to pay for hotel rooms, stay with friends, buy flea bombs, buy flea powder, wash ALL of my laundry EVERY week, rent a steam cleaner. I've had doctors appointments for rashes and sinus issues that are reactions to mold. I have only been in the apartment 4 months and the conditions have gotten progressively worse. There has not been a 3 week span of time in that 4 months that I have been able to stay in this apartment every single night/day. It is unlivable.Desired Settlement: I would like to move out without being held to the lease. I am already living elsewhere - I do not owe them any money. They should, in fact, give me back my security deposit. If I hire an attorney I'm seeking attorney's fees, medical bills for my rashes, and to recover everything I've spent dealing with fleas, and the cost of having the mold tested. That's my next call. It will be easier just to let me leave.

Business

Response:

Dear Mr. [redacted]:

The following is C P Development’s response to the above identified complaint you

forwarded to us.

C P Development has addressed all of tenant’s issues in a timely manner. The tenant’s

building was treated for fleas three times by a sub-contracted extermination company in August

2013, at which time we found tenant(s) in the building allowing a stray cat to live there and were

feeding it. The tenant received a $250 credit toward her September’s rent. The above mentioned

tenant’s apartment was treated by the same extermination company on October 1, due to a

registered complaint. The entire building was treated again on October 8 and every apartment

inspected by the same company with a finding of no fleas.

On November 30, C P Development received the tenant’s first complaint of having

cockroaches and what she refers to as “toxic black mold.” She stated that it is caused by her not

venting the bathroom any longer. The following Wednesday the exterminating company

inspected the apartment for fleas and cockroaches and found no evidence of either. The tenant’s

bathroom walls were cleaned with a professional mildew and mold cleaner. The bathroom was

painted two years ago and did not have any residue growing on the walls at that time. Also, the

move-in inspection report dated July 31 for the tenant’s August 1 move in showed no signs of

fleas, cockroaches, or any other deficiencies with the apartment.

Sincerely,

C P Development

Consumer

Response:

The business does not contact me to approve people entering the apartment I am paying for. They did not use a professional mold remediation service but went in and wiped the walls themselves which does not remediate mold. The bathroom has no vent other than a window, it is winter, and they are attempting to make it sound as though I have failed to vent the bathroom myself. I have an ongoing allergic reaction to the mold and have not been able to stay in the apartment for over a month. They did not test the mold but instead told me that it was not mold it was "soap sm" and they keep asking me to meet with them in person even though they try to intimidate me over the phone and I think they are bullying me. I have sent a sample of the mold in to a lab to determine if it is toxic black mold, which I suspect due to the way it looked and my extreme reaction to it when I go into the apartment.

They admitted to me, and to a friend who called on my behalf, over the phone, that they were in fact aware that the apartment was infested with fleas before I moved in. Their representative Sevrin yelled at me that they had been treating it for months the very first month that I was staying there. They told me they assumed the problem was limited to the basement and first floor and were not at that time treating my apartment because it was on the second floor. I was forced to live in an active flea infestation for over 2 months. They should not have legally collected ANY rent for either of those two months but they discounted me the price of one weekend in a hotel.

I will be moving out but they are extorting me for 3 months of rent up front because even though they know the apartment has been uninhabitable they also know that I do not want to risk credit action against my elderly aunt who co-signed the lease. My attorney says no one should ever sign a lease that looks like theirs but that it is technically legal so I am forced to go through this the long slow way AND pay for two apartments at once because I am mow renting a room from my mom as I can not physically tolerate the apartment at 500 Todd.

Regards,

Review: My boyfriend and I moved into our apartment on August 1st, 2013. There have been many issues regarding proper maintenance since then. Some issues have been resolved, however, many are still there. We requested a tree to be trimmed the week of August 5, 2013 that continuously bangs into our bedroom window. This has yet to be done. We put in an online maintenance request on 8/20/13 via Regent Square Rental's website. We put in another online request on 8/26/13 for them to fix the outlet face so we can use our dryer, fix the leaking bathtub, put the side panel of the dishwasher on as it is exposing the internal structure, fix the huge crack in the wall above the kitchen sink, put in our bedroom window screen that they apparently ordered, and fix another large crack by our kitchen window. We have not gotten any solutions to this so we put in a third request by phone on 9/3/13 for the same issues. Again, no resolution, so we put in a fourth request by phone on 9/12/13. In addition to our individual unit issues, they have not cut the grass or done any landscaping for that matter since we have been here. I called about the grass and landscaping on 9/5/13. Again, no resolution. I also mentioned the grass and landscaping in my phone call on 9/12/13. Maintenance is supposed to be doing this kind of work, as all tenants here are paying rent. Our lease clearly states that they are to do maintenance and repairs as long as the renters didn't cause damage. Our lease also states that they are responsible for grass and tree trimming, This is an ongoing problem with this company and after several requests and complaints, I do not know what else to do. Thank you for your time.Desired Settlement: I would like this company to improve their maintenance. I want them to do their jobs and fulfill their part of the lease. Currently, they are not.

Business

Response:

We are writing in response to a complaint registered by [redacted], Pittsburgh, PA [redacted] against our company. Some of the issues raised were delayed and are still being delayed because we are waiting for subcontractors to be deliver materials. All maintenance requests are prioritized when received and other than the leaking faucet (high) were given a medium priority. The complaint and email request mentioned the face plate for the dryer needing fixed. The real problem, not conveyed very well by the resident, was the dryer plug need to be changed completely. As of September 20, the majority of the tenant's complaints have been addressed. We also checked our email requests and there was only one sent by the resident (August 26, 2013), not several as mentioned in the complaint. In checking phone message logs, there were only two: August 13 and September 12. Beginning August 1 we had approximately 142 apartments change residents, the majority on that date. As you would expect they all had multiple issues creating many maintenance requests which caused us to use our landscapers to complete them. Therefore, they fell a little behind in maintaining properties as we normally do. As of September 20, the landscapers have caught up with their normal schedule. We hope that Ms. [redacted] will understand our position in this matter. Sincerely, C P Development