CP Films Inc

Initial Business Response /* (1000, 5, 2015/04/27) */
This complaint has been resolved by way of full refund per the consumer requestPlease see the below e-mail correspndence between Eastman/Gila representative and the consumerPlease note that we do not show any record of this customer trying
to contact us regarding this issue unitl this notice
Eastman/Gila Employee:
Warranty complete
Called consumer this morning and left a message
Emailed the consumer and received the following response
Informed the consumer that we would be sending a check for $to cover the cost of film and application kit
From: *** R *** mailto:***@bellsouth.net
Sent: Thursday, April 23, 10:AM
To: *** *** G
Subject: I Re: GILA Warranty
product bar codeXXXXX XXXXX cat # pfw4ft x ft Gila WINDOW FILMI purchased at *** in *** Alabama XXXXXI have installed several types of window film, and I hate to gripe, but this was awfulIt was going in a window which is ft high in our denOnce you took the backing off, it started just sticking to each other, you could not get it apart, Then would tear and stickI followed the instructions and even purchased the Gila application installation solution/Kit
Thank You for processing a refundI paid a $including tax for the film onlyPurchased Approx April 1,
On Thursday, April 23, 8:AM, "Eastman Employee"
***,
We received your product complaint from the Revdex.com and we are more than willing to issue a refundCould you please provide the following information for me to issue a refund? Also have you spoken to our customer service department regarding this refund?
Product Name:
UPC Code (by the bar code on the box):
Date of Purchase:
Amount of purchase including tax:
Thanks ***!