CP Rankin Inc. Roof Management & Contracting

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:These responses are from someone who was never on site and cannot speak to the first hand report

Response to Complaint *** The customer called and stated a Home Inspection was performed on his residenceThe inspector stated that a piece of plywood was damaged and deteriorated from the undersidePictures sent by customer show condensation stainsCustomer stated there is attic access
in this portion of the atticIn our contract it was stated that we would replace any damaged and or rotten plywood at an additional cost per pieceAt the time of install two pieces were found in need of replacement and were replaced at that timeThe homeowner has not reported any leaks in the roof that would have caused any damageCustomer never shared any reports from any other companies regarding work that had to be done. WE HAVE MOVED! PLEASE SEE OUR NEW ADDRESS BELOW AND UPDATE YOUR RECORDS ACCORDINGLY. Kevin L***

1. When the roof is torn off down to the plywood deck it is inspected on the outside for any damage and replaced as needed. This is stated in the contract. On this particular job two pieces of plywood were determined to be damaged and were replaced. 2. If the area stated by the homeowner was in such poor condition at the time of installation it would have been replaced. It would have been a safety issue and would not have supported a crew walking and installing shingles. 3. Home Inspector stated: The plywood sheathing is damaged and deteriorated in the attic. Repairs are needed to maintain the stability of roof. Inspector never stated he was on rooftop in the area of question. 3. If the roof was not installed properly the homeowner would have had leaks in the area of concern and would have had damage to the interior drywall. No leaks were ever reported to us. 4. No corners were cut in the installation of this roof. It was installed per manufacturers specifications.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
These responses are from someone who was never on site and cannot speak to the first hand report.

Response to Complaint [redacted] The customer called and stated a Home Inspection was performed on his residence. The inspector stated that a piece of plywood was damaged and deteriorated from the underside. Pictures sent by customer show condensation stains. Customer stated there is...

attic access in this portion of the attic. In our contract  it was stated that we would replace any damaged and or rotten plywood at an additional cost per piece. At the time of install two pieces were found in need of replacement and were replaced at that time. The homeowner has not reported any leaks in the roof that would have caused any damage. Customer never shared any reports from any other companies regarding work that had to be done.  WE HAVE MOVED! PLEASE SEE OUR NEW ADDRESS BELOW AND UPDATE YOUR RECORDS ACCORDINGLY. Kevin L[redacted]